Service Manager

Express Employment Professionals Conway AR is looking for a Service Manager. Pay is $60-80k based on experience. Position is located in Conway, AR. Schedule is Monday-Friday 8am - 5pm, and every other Saturday 8am - 2pm.

• CLICK HERE& submit online application to the Conway Arkansas Express Pros office
• Please email resumes to ConwayAR@ExpressPros.com ATT: Parts Clerk
• Contact one of our recruiters to schedule an interview (501) 358-5080 (ph)
• Our office is located at 721 Front St, Conway, AR 72032
• Click HEREto find out more about our application & interview process

Job Summary:

The Service Manager oversees the daily operations of the service department, ensuring quality repairs, customer satisfaction, and efficient workflow for all lawn and outdoor power equipment.

Essential Duties & Responsibilities:

• Manage service technicians and daily shop operations.
• Schedule repairs and prioritize workloads.
• Communicate repair estimates, timelines, and updates to customers.
• Monitor technician productivity and repair quality.
• Maintain service records and warranty documentation.
• Ensure compliance with safety policies and procedures.
• Assist in diagnosing complex equipment issues.
• Coordinate with the parts department to ensure timely parts availability.
• Handle customer complaints and service-related concerns.

Qualifications:

• Previous management or supervisory experience preferred.
• Strong mechanical knowledge of lawn and outdoor power equipment.
• Excellent organizational and leadership skills.
• Experience with service management software preferred.
• Valid driver's license required.