Sales/Front Counter

warehouse personnel and customers. Office administration duties including, scanning, filing, shredding. Maintain daily, monthly and quarterly warehouse reports. Cross-trained to cover Counter Sales responsibilities; handle retail counter sales and some inbound sales calls and assure that customer orders are handled to a level consistent with the customer’s satisfaction and compatible with KAM standards of excellence.

Clerk essential duties and responsibilities:

• Modify outbound customer orders through WMS and ERP systems; communicate changes with both the customer and internal departments.
• Monitor the order queue for back orders and special orders.
• Enter RMA’s into system and communicate with customer on any issues about Returns.
• Create ASN’s and monitor Purchase Orders for receiving inbound materials.
• Office administration: Maintain filing, shredding of outdated documents and maintain office supplies.
• Assist with Internet orders. Entering and communicating with customers and customer service.
• Reports: End of Day Status Reports. Maintain monthly and quarterly Warehouse reports.
• Able to maintain a neat an organized work area.
• Serve as back up for sales and customer service calls.
• Other duties as assigned by management.

Counter Sales essential duties and responsibilities:

• Enter new sales order.
• Convert previous quotes to new orders.
• Create and set up new accounts for new customers
• Update and maintain current information on customers.
• Answer calls and emails.
• Other duties as assigned by management.

Qualifications:

• To perform this job successfully, an individual must be able to perform each essential duty satisfactorily and with great enthusiasm, as well as a good attitude.

Education/Experience:

• This job requires a High School diploma/GED, as well as a minimum of five-year experience in office administration and/or a customer service environment.

Language ability:

• Ability to read and comprehend simple instructions, as well as the ability to communicate effectively with customers, managers and employees. Spanish fluency is definitely a plus.

Mathematical skills:

• Ability to add, subtract, multiply and divide in all units of measure using whole numbers.
• Ability to read a tape measure.

Reasoning ability:

• Apply common sense and understanding, able to carry out instructions in written or verbal form.
• Must have the ability to define problems, collect data, establish facts and draw valid conclusions.
• Must be able to make responsible decisions.

Computer skills:

• Word processing, Excel spreadsheets, E-mail, database software and internet.
• Ten key by touch is preferred, but not mandatory.

Supervisory responsibilities:

• This job has no supervisory responsibilities.

Work environment:

• Able to work with minimal supervision.
• Hard Hat required at times when entering warehouse.

Physical demands:

• While performing the duties of this job the employee is required to sit and use hands to finger, handle or feel. The employee is required to do a lot of talking and listening and thinking.
• There is some walking required as well as reaching with hands.
• Able to lift 50 lbs. without issue.
• The vision requirements include close vision and distance vision.