Patient Receptionist Assistant

Position SummaryA busy, community-focused family practice in Asheville is seeking a reliable and patient-centered. This role emphasizes patient interaction, documentation, and operational support.

Key Responsibilities

• Patient Intake & Support
• Room patients, obtain vitals, and update medical histories
• Prepare patients for provider visits and ensure comfort
• Document visit details accurately in the EMR system
• Assist with patient follow-up instructions and next steps
• Care Coordination
• Schedule appointments and manage daily patient flow
• Coordinate referrals, follow-ups, and outside services
• Support preventive care tracking and outreach (annual visits, screenings)
• Communicate with patients regarding appointments, forms, and general questions
• Administrative & Office Support
• Maintain accurate patient records and documentation
• Verify insurance and assist with prior authorizations
• Process prescription refill requests and provider messages
• Support billing workflows with charge entry and documentation review
• Clinical Support
• Prepare exam rooms and maintain cleanliness/stock

Qualifications

• High school diploma or equivalent required
• Medical Assistant certification preferred (CMA, RMA, or equivalent)
• 1+ year of experience in a medical office or outpatient setting preferred
• Proficiency with EMR systems and medical office workflows
• Strong communication, organization, and multitasking skills

Preferred Skills

• Experience in family medicine or primary care
• Familiarity with preventive care and care coordination workflows
• Bilingual (English/Spanish) is a plus

Work Environment & Schedule

• Collaborative, team-oriented outpatient practice
• Monday–Friday daytime hours
• Fast-paced environment with a strong focus on patient experience

Compensation & Benefits

• Competitive hourly pay based on experience
• Health, dental, and vision insurance options
• Paid time off and holidays
• Opportunities for training and long-term growth

Why This Role

• Be part of a community-driven practice focused on whole-person care
• Build strong relationships with patients and families
• Contribute to a supportive and mission-focused team environment