Office Customer Service Coordinator

Office Customer Service Coordinator

Pay Rate: $21.00 per hour Schedule: Monday–Friday, 8:00 AM–5:00 PM Employment Type: Temporary-to-Hire

Position Summary

The Office Customer Service Coordinator is responsible for processing inbound and outbound purchase orders, maintaining accurate records, and ensuring customer requirements are met throughout the order and shipment process. This position supports daily office operations by coordinating order processing, communicating with customers, resolving issues, and ensuring timely and accurate transactions.

Essential Duties and Responsibilities

• Process inbound and outbound purchase orders accurately and efficiently.

• Enter, update, and maintain customer orders and information in company systems.

• Communicate with customers regarding order status, shipping updates, and any discrepancies.

• Coordinate with internal departments to ensure orders are processed and shipped on schedule.

• Monitor orders throughout the shipment lifecycle and follow up on outstanding issues.

• Resolve customer inquiries and assist with order discrepancies or processing errors.

• Maintain accurate documentation and ensure compliance with company procedures and customer requirements.

• Meet established performance standards, productivity goals, and key performance indicators (KPIs).

• Provide general administrative support to the customer service team as needed.

Qualifications

• Previous customer service, order processing, or office administrative experience preferred.

• Strong attention to detail and organizational skills.

• Excellent verbal and written communication skills.

• Basic computer proficiency and experience with data entry.

• Ability to multitask, prioritize responsibilities, and meet deadlines.

• Strong problem-solving skills and a customer-focused attitude.

• Ability to work independently and collaboratively in a fast-paced office environment.

Work Environment

This is an office-based position requiring regular computer use, communication with customers, and coordination with internal teams.

Ideal Candidate: A dependable, detail-oriented professional who enjoys customer service, stays organized, and takes pride in processing orders accurately while providing a positive customer experience.