Member Services Representative

Member Services Representative

Requirements

• Open and maintain member accounts, including Checking, Savings, IRAs, CDs, etc..
• Provide information and answer questions for members and potential members in person, through written correspondence, via e-mail, and over the telephone.
• Login to our phone queue to answer incoming calls when they are not helping someone in the branch.
• Help members with account questions and problems, including Home Banking, Mobile Banking and Bill Pay questions.
• Fill in on the teller line when the Teller for the branch is on break, vacation, or sick.
• At least 1 year of account opening and IRA experience in a retail banking environment is required.
• Credit Union experience is preferred.
• A great personality and the ability or willingness to cross-sell products and services is required.
• Basic Teller Duties.
• Strong attention to detail and a professional, team-oriented attitude is required.
• Excellent written and verbal communication skills are required.
• Proficiency in Microsoft Office and basic computer skills is required.
• High School Diploma or equivalent is required.