Loan Servicing Representative

Loan Servicing Representative – Springfield, IL

Join a collaborative banking team where great customer service and professional growth go hand in hand.

Keep a local bank’s loans accurate and its customers happy. In this role, you’ll review loan documentation, help customers by phone, and process daily servicing tasks like payoffs. It’s a great fit for a detail-minded problem solver who enjoys helping people.

What You’ll Love

• Pay up to $20/hour, based on experience
• Day shift, Monday–Friday, 8:00 AM–5:00 PM
• Supportive, collaborative team
• A culture that values exceptional customer service and professional growth
• Hands-on banking experience that builds your resume

What You’ll Do

• Review new and renewed loans to make sure coding and documentation are accurate
• Answer customer questions as part of the Loan Servicing phone queue
• Process daily loan servicing tasks, including payoffs and other servicing requests
• Pull reports and use filters in Excel to keep work on track
• Handle data entry accurately

What You’ll Bring

• High school diploma
• Experience with Excel, Word, and Outlook (data entry and pulling reports is a plus)
• Customer service and office experience are welcome
• Strong problem-solving skills and attention to detail
• Good judgment and reliable, predictable attendance

Apply today! Contact Wade at wade.cox@expresspros.com.