Loan Processor

Hours: Monday - Friday, 9:00am - 6:00pm

Pay: $20.00/HR

Multiple Locations Available: Appleton, Menasha, Neenah & Kaukauna

Duties:

• Greet customers professionally and provide exceptional customer service in person and over the phone.
• Assist customers with loan applications and explain available lending options and financial products.
• Review, verify, and process loan applications accurately and efficiently.
• Collect, analyze, and verify customer information and supporting documentation.
• Ensure loan applications meet underwriting guidelines and company requirements.
• Explain loan agreements, terms, payment schedules, interest rates, and contract details to customers.
• Identify opportunities to approve qualified applicants and offer loan increases or additional financial products.
• Perform customer outreach, follow-up calls, and account maintenance activities.
• Contact customers regarding payment reminders, delinquent accounts, and account status updates in a professional manner.
• Maintain accurate customer records, account notes, and documentation within company systems.
• Calculate payments, balances, interest, and due dates.
• Perform data entry, document management, and general administrative tasks.
• Maintain compliance with company policies, lending regulations, and confidentiality standards.
• Support branch operations and contribute to office productivity and customer satisfaction.

Qualifications:

• Minimum of one year of customer service experience required.
• Previous experience as a Loan Processor, Loan Officer Assistant, Financial Services Representative, Banking Representative, Member Services Representative, Collections Representative, Customer Service Representative, or Administrative Assistant is preferred.
• Strong customer service, communication, and relationship-building skills.
• Experience with loan processing, lending, consumer finance, banking, credit analysis, underwriting support, or collections is a plus.
• Strong math skills and ability to calculate payments, interest, balances, and loan terms.
• Excellent data entry and computer skills.
• Experience with Microsoft Office, CRM systems, and loan management software preferred.
• Strong attention to detail and accuracy.
• Ability to manage multiple tasks in a fast-paced environment.
• Ability to handle sensitive and confidential customer information professionally.

What does Express offer to you??

• Weekly paychecks!
• Vision Insurance
• Medical Plan
• Dental Plan
• 401(K) Retirement Savings Plan
• Life Insurance
• Referral Bonuses (Earn up to $125 for each person you refer to Express!)

Why Express Employment Professionals, Appleton WI?

• Express, Appleton WI placed over 1,350 people in 2024 just in the Appleton area!
• We provide our associates with excellent comprehensive and competitive benefits!
• When you apply to us, you apply to 100+ companies in the Fox Valley!
• Over 170 people were hired to a permanent position in 2024.

Apply now:

Call - (920) 624-6100 to schedule a phone interview.

Address - 1033 W College Ave STE 100 Appleton, WI 54914

Email - jobs.appletonwi@expresspros.com

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