IT Systems Administrator

IT Systems Administrator

Location: Pittsburgh, PA Schedule: Monday–Friday, Daylight Hours Pay Rate: $30.00/hour

Position Overview

We are seeking an experienced IT Systems Administrator to join a high-performing IT team supporting users across multiple locations. This role will provide hands-on technical support, systems administration, troubleshooting, and maintenance across Microsoft 365, Azure, Active Directory, Exchange, Intune, enterprise applications, and end-user technology.

The ideal candidate is a problem solver who can work independently, collaborate with vendors and team members, and provide professional technical support to employees at all levels.

Key Responsibilities

• Provide technical support and troubleshooting for Microsoft 365, Azure, Active Directory, Exchange, Intune, enterprise applications, and Windows endpoints.

• Administer Microsoft 365, including user provisioning, licensing, mailbox management, shared mailboxes, distribution lists, and delegated access.

• Manage Microsoft Intune, including device enrollment, compliance policies, application deployment, configuration profiles, and troubleshooting.

• Administer Active Directory user accounts, groups, permissions, and Group Policy.

• Support Exchange Online and hybrid email environments, including mailbox creation/deletion, synchronization, permissions, and mail flow troubleshooting.

• Administer and support cloud-based document management systems, including user access, security permissions, workspaces, and content organization.

• Create and deploy new user accounts, devices, and firm systems.

• Provide Tier 1 application support and escalate complex issues to appropriate vendors or internal resources.

• Coordinate with vendors on system deployments, updates, maintenance, and critical issue resolution.

• Support hardware and peripherals, including computers, printers, monitors, copiers, conference room technology, and video conferencing systems.

• Provide technical support for scheduled and ad hoc video conferences and meetings.

• Maintain system documentation, procedures, and best practices.

• Assist with server patching, system updates, scheduled maintenance, and other infrastructure-related tasks.

• Participate in compliance audits and assist with documentation and evidence collection.

• Perform occasional maintenance or updates outside normal business hours as needed.

Required Qualifications

• 3+ years of experience in IT helpdesk, technical support, systems administration, or a related role.

• Strong working knowledge of Microsoft 365, Active Directory, and Exchange.

• Experience supporting Windows environments and command-line tools.

• Experience with Microsoft Intune and device management preferred.

• Familiarity with Azure/cloud-based environments.

• Experience with IT ticketing systems and IT service management (ITSM) practices.

• Strong troubleshooting, problem-solving, and communication skills.

• Ability to prioritize multiple requests and provide professional support to end users.

• College degree, IT certification, or equivalent relevant experience preferred.

Additional Information

This position offers the opportunity to work across a broad range of IT systems and technologies while supporting a growing organization. Responsibilities may evolve based on business and technology needs.