IT Help Desk Agent

IT Help Desk Specialist – Knoxville, TN

Do you enjoy helping people solve problems? Whether you've worked as a Retail Associate, Customer Service Representative, Bank Teller, Hospitality Professional, or Call Center Agent, your communication and problem-solving skills could be the perfect fit for this opportunity!

We're hiring IT Help Desk Specialists for a growing company in Knoxville, TN. If you're tech-savvy, enjoy troubleshooting, and take pride in helping others, this is your chance to start or grow a career in IT.

?? Location: Knoxville, TN ?? Pay Rate: $20.00/hr

What You'll Do:

• Serve as the first point of contact for users needing technical assistance
• Answer incoming calls, chats, emails, and support tickets
• Troubleshoot hardware, software, password, and connectivity issues
• Document resolutions and escalate complex issues when needed
• Deliver outstanding customer service while resolving technical problems

Why You'll Love It:

• Break into the IT field with a company that values customer service experience
• Gain hands-on experience supporting real users and technology
• Work in a fast-paced environment where every day is different
• Competitive pay and growth opportunities within the technology field

What We're Looking For:

• Strong customer service and communication skills
• Comfortable multitasking across calls, chats, and support tickets
• Basic computer knowledge and troubleshooting ability
• Positive attitude with a passion for helping people
• Previous retail, hospitality, banking, call center, or customer-facing experience is a plus

Ready to Get Started?

?? Call us today at 865-293-4764 ?? Send your resume to raphael.baeta@expresspros.com

Turn your customer service experience into a rewarding IT career with Express Employment Professionals!