Insurance Processor

Insurance Processor / Customer Service Representative

Pay: Up to $25.00 per hour Schedule: Monday-Friday, 8:00 AM-5:00 PM Benefits: Medical, Dental, Vision & Pet Insurance Work Arrangement: Opportunity to transition to a hybrid schedule after 1 year of employment

Position Overview:

We are seeking a detail-oriented and customer-focused Insurance Processor / Customer Service Representative to join our team. This role is responsible for supporting insurance policy administration, processing policy changes, preparing quotes, and providing exceptional service to clients and business partners. The ideal candidate is organized, learns quickly, communicates effectively, and thrives in a fast-paced office environment.

What You’ll Love:

• Competitive pay up to $25.00 per hour
• Comprehensive Medical and Dental and Vision Insurance
• Pet Insurance
• Stable Monday-Friday daytime schedule
• Professional growth and learning opportunities
• Eligibility for a hybrid work schedule

Key Responsibilities:

• Review and process policy renewals to ensure accuracy and timely completion.
• Enter and maintain policy information within agency management systems.
• Process policy updates, endorsements, and cancellations.
• Prepare insurance quotes for producers and clients.
• Communicate regularly via phone and email with clients, producers, lenders, auditors, insurance carriers, and other agency contacts.
• Respond to customer inquiries and provide professional, timely service.
• Verify documentation and ensure compliance with agency procedures.
• Maintain accurate records and assist with administrative tasks as needed.
• Build and maintain positive relationships with clients and business partners.

Qualifications:

• Strong customer service and communication skills.
• Professional and outgoing personality.
• Ability to learn quickly and adapt to new systems and processes.
• Excellent attention to detail and organizational skills.
• Ability to manage multiple tasks and deadlines effectively.
• Previous insurance, administrative, or customer service experience is preferred but not required.

If you enjoy helping customers, have strong attention to detail, and are looking to build a career in the insurance industry, we'd love to hear from you. Apply today!

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