Insurance Customer Service Representative

Express Employment Professionals is seeking a Customer Service Representative for a reputable insurance-related company in Dubuque, IA. This is an excellent opportunity for someone who enjoys helping others, building strong relationships, and working in a fast-paced, team-oriented environment.

No insurance experience required! Our client is focused on finding the right cultural fit and is willing to train the right candidate.

Responsibilities:

• Provide exceptional customer service to clients and internal team members
• Assist with policy servicing and account support
• Respond to customer inquiries and help resolve issues in a timely manner
• Maintain accurate records and documentation
• Support daily office operations and administrative activities
• Communicate professionally with clients and team members
• Ensure attention to detail when handling customer accounts and information

Qualifications:

• Strong communication and interpersonal skills
• Customer-focused mindset with a passion for helping others
• Detail-oriented and organized
• Ability to multitask and prioritize in a fast-paced environment
• Strong problem-solving abilities
• Positive attitude and willingness to learn
• Previous customer service experience is helpful but not required
• Insurance experience is not required

Benefits:

• Competitive starting pay of $20-$22/hour
• Comprehensive training provided
• Opportunity to build a long-term career
• Supportive and collaborative team environment
• Growth and advancement opportunities

Interested in learning more? Apply today with Express Employment Professionals and discover if this opportunity is the right fit for you!