Inside Sales and Customer Service Representative

Inside Sales & Customer Service Representative

Schedule: Monday - Friday, 6:30 AM - 3:30 PM Pay: $24.00 - $30.00 per hour

Position Summary

We are seeking an Inside Sales & Customer Service Representative to join a growing electrical and industrial distribution team. This role is ideal for someone who enjoys building relationships, solving problems, and providing exceptional support to customers. You will work with contractors, manufacturers, and industrial clients, helping them find the products and solutions they need to be successful.

Experience in the electrical industry or with Allen Bradley/Rockwell Automation products is highly preferred; however, a positive attitude, strong communication skills, and a willingness to learn are equally important.

Essential Responsibilities

• Provide outstanding customer service via phone, email, and in-person interactions
• Process customer orders accurately and efficiently
• Prepare and manage customer quotes
• Build and maintain strong customer relationships
• Follow up on orders, quotes, and product availability
• Partner with outside sales representatives and internal departments to meet customer needs
• Meet or exceed monthly sales goals
• Stay current on products, services, and industry developments
• Identify opportunities to improve customer service and internal processes

Qualifications

Required:

• Strong communication and interpersonal skills
• Customer-focused mindset
• Detail-oriented with excellent organizational abilities
• Ability to multitask in a fast-paced environment
• Technical aptitude and willingness to learn
• Strong teamwork and problem-solving skills

Preferred:

• Bachelor's degree in Business, Engineering, or a related field, or equivalent experience
• Proficiency with Microsoft Office products
• Two or more years of experience in the electrical industry or related field
• Experience with Rockwell Automation and/or Allen Bradley products
• Industrial automation or controls experience is a plus

Working Conditions

• Professional office and warehouse environment
• Regular use of computers, phones, and office equipment
• Ability to occasionally lift up to 50 pounds

Benefits

• Medical, Dental, and Vision Insurance
• Disability and Life Insurance
• 401(k)
• Paid Holidays, Vacation, and Sick Leave
• Health Savings Account (HSA) with Company Match
• Flexible Spending Account (FSA)
• Teledoc Services
• Paid Pregnancy and New Parent Leave
• Profit Sharing

To Apply

Please contact Express Employment Professionals for more information or to apply:

Jennifer Underhill Employment Specialist | Express Employment Professionals 📞 541-389-1505 📧 jennifer.underhill@expresspros.com

Express Employment Professionals is an Equal Opportunity Employer and will consider all qualified applicants for employment.