Guest Experience Specialist

Guest Experience Specialist - Chicago, IL Pay: $18-20 Flexible Schedule | Nights, Weekends & Holidays Onsite | Aviation / Hospitality

We are seeking a professional and customer-focused Guest Experience Specialist to join a private aviation team in Chicago, IL. This is a hands-on opportunity for someone who enjoys providing exceptional customer service, assisting VIP guests and flight crews, and working in a fast-paced aviation environment.

Responsibilities

• Welcome and greet guests, passengers, and flight crews in a professional and friendly manner
• Escort guests to aircraft, vehicles, terminal entrances, and other locations as needed
• Provide concierge services, including arranging hotels, rental cars, ground transportation, catering, and other guest requests
• Monitor arriving and departing flights and coordinate requested aircraft services
• Process guest purchases and fuel transactions accurately
• Handle customer questions, concerns, billing issues, and service requests professionally
• Maintain clean, organized, and fully stocked guest areas, pilot lounges, and restrooms
• Assist guests and crew members with luggage and transportation
• Assist pilots with weather information, online portals, and computer access
• Promote and sell company services and products
• Assist with aircraft services such as vehicle valeting, wing walking, placing chocks and cones, and positioning aircraft stairs
• Accurately document services performed and maintain customer information
• Follow all airport security, safety, emergency response, and company procedures
• Work closely with team members and other departments to ensure an exceptional guest experience

Qualifications

• High School Diploma or GED required
• Previous customer service, hospitality, retail, sales, or aviation experience preferred
• Valid driver's license required
• Must be at least 18 years old
• Strong verbal and written communication skills
• Professional, friendly, and customer-focused approach
• Ability to remain calm and professional in a fast-paced environment
• Strong attention to detail and ability to multitask
• Ability to exercise good judgment and follow directions
• Must be comfortable working indoors and outdoors around active aircraft and ground equipment
• Must be available to work flexible schedules, including nights, weekends, and holidays