Front Desk Receptionist

Pay: $14.00 per hour

Job description:

Location: Huntington, WV Pay: $14.00/hour Schedule: Full-Time

About the Position

We are seeking a friendly, professional, and dependable Front Desk Receptionist to join a local company in Huntington, WV. This person will serve as the first point of contact for residents, families, visitors, and staff, helping create a welcoming and positive environment. The ideal candidate will have strong communication and organizational skills, a positive attitude, and a commitment to providing excellent customer service.

Essential Duties and Responsibilities

• Manage the reception area and main office to ensure effective telephone and mail communications, both internally and externally, while maintaining a professional image.
• Greet residents, family members, staff, and visitors in a friendly and professional manner and assist with inquiries.
• Answer incoming telephone calls, direct calls to the appropriate individuals, and take messages when necessary.
• Perform light administrative duties, including basic paperwork and filing.
• Provide courteous and professional customer service to residents, families, visitors, and employees.
• Respect residents’ rights, dignity, privacy, and confidentiality at all times.
• Follow established procedures for reporting suspected abuse, neglect, or other concerns.
• Help maintain a safe, clean, organized, and welcoming reception area.
• Report maintenance issues, safety concerns, or other problems to the appropriate personnel.
• Follow infection-control procedures and applicable health and safety guidelines.
• Communicate effectively with residents, families, coworkers, and management.
• Attend required training sessions and follow company policies and procedures.
• Maintain reliable attendance, punctuality, and a professional appearance in accordance with the dress code.
• Assist with special projects and perform other duties as assigned.

Qualifications and Requirements

• Strong verbal and written communication skills, including the ability to communicate clearly in English.
• Friendly, positive, and professional demeanor.
• Excellent customer service and interpersonal skills.
• Strong organizational skills and attention to detail.
• Ability to follow instructions, document information accurately, and handle multiple tasks.
• Dependable, punctual, and able to work effectively with residents, visitors, and staff.
• Ability to maintain confidentiality and handle sensitive information appropriately.
• Willingness to complete required training and follow infection-control and safety procedures.

Work Environment and Safety

• The position is based at the front desk or reception area of a local company in Huntington, WV, in a resident-facing environment.
• The role may involve exposure to bloodborne pathogens classified as Level II, depending on the applicable workplace exposure classification.
• Employees must follow all applicable infection-control procedures, safety guidelines, and reporting requirements.

Physical Requirements

• Frequent sitting while performing reception and administrative duties.
• Ability to use a telephone, computer, and standard office equipment.
• Ability to handle paperwork and other light items weighing approximately 5 pounds.
• Ability to communicate effectively and interact professionally with residents, visitors, families, and staff throughout the workday.

Additional Expectations

The successful candidate will demonstrate professionalism, patience, dependability, and a positive attitude while helping maintain an organized and welcoming environment. The receptionist must be willing to support daily operations, follow company policies, and complete other duties as assigned.