Customer Service (Warehouse)

Job description:

Day Shift: Monday - Friday 6 AM -2:30 PM - With some OT and some Saturday's. (3PL Warehouse)

Position Summary

The Warehouse Customer Service is an entry-level warehouse position responsible for accurately QC, inventory count, receiving, processing online orders, picking, packing, and shipping customer orders while maintaining a clean, safe, and organized work environment.

Essential Duties and Responsibilities:

• - Ability to read, write, count and perform basic math skills.
• - Perform quality checks to ensure order accuracy.
• - Perform other warehouse duties as assigned.
• - Communication with clients.
• - Assist with cycle counts and inventory activities as assigned.
• - Communicate inventory discrepancies or damaged product to a supervisor.
• - Maintain inventory accuracy by properly scanning and documenting product movement.
• - Label, palletize, and stage products for shipping.
• - Receive, inspect, and accurately process incoming shipments.
• - Previous warehouse experience preferred but not required.
• - Basic computer and scanner experience preferred.
• - Required initiative and ability to work independently and in a team setting.
• - Ability to talk, listen, understand, and follow directions.
• - Good written and verbal communication skills.
• - Bilingual is a highly preferred skill for this position.
• - Proficient with Microsoft Office (Work, Excel, Outlook, PowerPoint) products.
• - Computer skills are preferred including use of email and internet.
• - Proficient data entry skills are required.
• - Ability to work in a fast-paced environment and meet productivity targets.
• - Ability to pay attention to details and accuracy in inventory control.
• - Good organizational skills.
• - Ability to meet deadlines.
• - Strong sense of time management.
• - Strong attention to detail.
• - Strong customer service skills.
• - Dependable with a positive attitude and willingness to learn.

Work Evironment & Physical Demands:

• - Occasionally required to lift and/or move up to 50lbs.
• - Work in varying warehouse temperatures.
• - Regularly required to talk and/or hear to communicate with management, supervisors, employees, and customers.
• - Occasionally required to bend, twist, turn, kneel, and/or squat.
• - Occasionally required to stand and/or walk on the concrete warehouse floor.
• - Occasionally required to stand, walk, sit, and reach with hands and arms.
• - Frequently / Regularly required to sit at a desk and work on a computer.