Customer Service Tech
- Atlanta, GA, United States
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Job details
- Apply by
- Experience
- 2-3 years' experience in a medical environment
- Posting language
- English
- Posted
Original job description
Customer Service Tech
Temp-to-Hire
Second shift - 4:00 pm to 12:30 am
Our client in Northeast Atlanta is seeking Bed Board/Customer Service Techs for 2nd shift with professional experience in customer service within a fast-paced environment.
Responsibilities include but are not limited to:
- Listen, clarify the request, own the issue, and close the loop
- Monitor bed and non-bed cleaning requests
- Quickly validate new requests
- Identify request type, location, and urgency
- Dispatch requests to the appropriate EVS team member based on workload and available capacity
- Monitor aging/unassigned work and escalate before turnaround targets are missed
Qualifications
- Professional greeting voice and calm communication skills
- Problem-solving skills
- Willing to learn new skills
- Follow policies and procedures
- 2-3 years' experience in a medical environment
- Excellent documentation skills
Able to pass a background check and drug test
Email resume to: expresspros2202@gmail.com
More about this job
Skills
- Customer service
- Cleaning
- Communication skills
- Problem solving
- Documentation