Customer Service Representative/ Office Coordinator

Customer Service Representative / Office Coordinator

Pay: Approximately $16.00/hr

Job Description

We are looking for a dependable and organized Customer Service Representative / Office Coordinator for a busy home repair and maintenance company.

This position will be responsible for answering incoming calls, scheduling service appointments, gathering information about repairs needed, and helping keep daily office operations running smoothly.

The ideal candidate will have previous office or administrative experience, strong customer service skills, and a basic understanding of construction, remodeling, or home repair terminology.

Job Responsibilities

• Answer incoming calls and assist customers with questions and service requests.

• Schedule appointments and coordinate service calls for technicians.

• Gather information from customers about repairs, maintenance, and home improvement projects they need completed.

• Communicate job details and scheduling updates to technicians.

• Handle customer concerns, questions, and scheduling changes professionally.

• Enter customer information, service requests, and appointment details into the computer system.

• Maintain organized records and follow up with customers as needed.

• Assist with general office duties, including emails, data entry, and documentation.

• Help ensure daily schedules run smoothly and customers receive timely communication.

Job Requirements

• Previous office, administrative, dispatching, or customer service experience.

• Basic knowledge of construction, remodeling, maintenance, or home repair terminology preferred.

• Experience working in an office for a construction, HVAC, plumbing, electrical, or home service company is a plus.

• Comfortable answering phones and handling multiple calls throughout the day.

• Strong computer, typing, and data entry skills.

• Ability to schedule appointments, stay organized, and manage multiple tasks.

• Good communication and problem-solving skills.

• Professional, dependable, and comfortable working in a busy office environment.

Ideal Candidate

Someone who has previously worked in an office setting for a construction company, contractor, property maintenance company, or similar business would be a great fit.

We are looking for someone who can communicate comfortably with customers about common home repairs, understand what type of work is being requested, and help coordinate the appropriate service appointments.