Customer Support Specialist

#Lorain

Express Employment Professionals is seeking a

Customer Support Specialist

The ideal candidate is a strong communicator with excellent problem-solving skills, the ability to multitask in a fast-paced environment, and a commitment to delivering outstanding service.

Key Responsibilities

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• Respond promptly and professionally to customer inquiries via phone, email, and other communication channels.
• Process customer orders, quotes, and service requests accurately and efficiently.
• Maintain and update customer records, account information, and order details within company systems.
• Coordinate with sales, operations, production, and logistics teams to ensure timely delivery of products and services.
• Investigate and resolve customer concerns, complaints, and service issues while maintaining a positive customer relationship.
• Provide customers with updates regarding order status, shipment schedules, and product availability.
• Support the sales team by preparing documentation, reports, and customer communications.
• Monitor customer accounts and proactively identify opportunities to improve service and satisfaction.
• Ensure compliance with company policies, procedures, and quality standards.
• Contribute to continuous improvement initiatives focused on customer experience and operational efficiency.

Qualifications

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• High school diploma or equivalent required; associate's or bachelor's degree preferred.
• 2+ years of customer service, inside sales, order processing, or administrative support experience.
• Strong verbal and written communication skills.
• Excellent organizational skills and attention to detail.
• Proficiency with Microsoft Office Suite, Excel, and CRM/ERP systems.
• Ability to prioritize multiple tasks and meet deadlines in a fast-paced environment.
• Strong problem-solving and conflict-resolution abilities.
• Professional demeanor and customer-focused mindset.

Schedule

• Monday-Friday 8:30PM-5:00PM

Apply online or at our office: Express can help you find a job that is a good fit for your needs and abilities, and you'll never have to pay a fee for our services and support.

About us: Express works with job seekers to help find the right job for their skills and experience. As one of the leading staffing companies in North America, State, and Location name. We're ready to help you take the next step in your career. Whether you are ready for a full-time position, looking for part-time work, or want a more flexible schedule. Express has a wide range of jobs available including:

• Administrative
• Light Industrial
• Skilled Trades
• Professional Positions