Customer Service Representative

Customer Service Representative

Location: Altoona, WI Schedule: Monday-Friday, 7:00 AM-4:30 PM Pay: $20.00-$25.00/hour DOE Position Type: Full-Time or Part-Time Available (20-40 Hours/Week) Status: Temp-to-Hire

Position Overview

We are seeking a friendly, organized, and customer-focused Customer Service Representative to join a growing service-based organization. This position serves as a key point of contact for customers, providing support both in person and over the phone while coordinating service requests, scheduling appointments, and assisting with day-to-day office operations.

The ideal candidate is comfortable multitasking in a fast-paced environment, enjoys working with people, and has strong computer skills. This role offers an opportunity to join a stable company with a strong history of growth and advancement opportunities.

Responsibilities

• Greet and assist walk-in customers in a professional and welcoming manner.
• Answer incoming phone calls and respond to customer inquiries.
• Schedule service appointments and coordinate technician routes.
• Handle customer service requests and service-related communications.
• Enter and maintain customer information and records.
• Utilize QuickBooks and other business software to support office operations.
• Communicate with customers regarding appointments, services, and follow-up needs.
• Assist with administrative and clerical duties as needed.
• Maintain accurate records and documentation.
• Provide exceptional customer service while building positive customer relationships.

Qualifications

Required

• Previous customer service, administrative, or office support experience.
• Strong computer proficiency and ability to learn company software systems.
• Experience with QuickBooks.
• Excellent verbal and written communication skills.
• Strong organizational and multitasking abilities.
• Professional demeanor and customer-focused attitude.
• Ability to work independently and as part of a team.

Preferred

• Scheduling or dispatching experience.
• Experience in a service-based, utility, home services, or technical environment.
• Experience handling high call volumes and customer inquiries.

Benefits

Full-Time Employees

• PTO available after hire (10 days annually).
• Dental insurance options.
• Accident insurance options.
• Short-term and long-term disability options.
• Company-provided resources to assist with health insurance options.
• Business casual work environment.

Why Join Us?

• Competitive pay of $20.00-$25.00/hour.
• Consistent weekday schedule.
• Opportunity to become a permanent employee.
• Growing company with a strong track record of advancement.
• Supportive and team-oriented work environment.
• Opportunity to learn a unique industry and develop valuable customer service skills.