Customer Service Representative

Our client in Coralville, IA is looking for a Customer Service Representative!

Position Summary

Our client is looking for a friendly, organized, and customer-focused Customer Service Representative to support daily office operations. This role involves answering phones, scheduling, assisting with accounts receivable, and helping customers at the drive-thru window. The ideal candidate is a strong communicator, enjoys working with people, and can comfortably manage multiple tasks in a fast-paced environment.

Key Responsibilities

• Answer incoming phone calls and direct inquiries to the appropriate team members.

• Provide friendly and professional customer service over the phone and in person.

• Assist with scheduling and coordinating appointments or services.

• Support accounts receivable tasks, including processing payments and maintaining accurate account records.

• Assist customers at the drive-thru window and ensure a positive customer experience.

• Communicate clearly with customers and team members to address questions and resolve issues.

• Maintain organized records and assist with general administrative duties as needed.

Qualifications

• Strong verbal and written communication skills.

• Friendly, outgoing personality with a passion for helping people.

• Excellent customer service and interpersonal skills.

• Strong organizational skills and attention to detail.

• Comfortable answering phones, assisting customers, and handling basic financial transactions.

• Ability to multitask and work effectively in a busy environment.

• Dependable, professional, and eager to learn.

• Must be able to maintain a business-casual dress code.

Hours

Monday–Friday, 8:00 AM–4:30 PM

Assignment Duration

• Anticipated Start Date: November 9, 2026

• Assignment End Date: January 11, 2027

• Seasonal, temporary assignment.

Pay

$18.00 per hour, depending on experience.

If you or someone you know is interested in this position, please call Express Employment at (319) 363-3345, or apply online at www.expresspros.com.