Customer Service Representative

Position: Customer Service RepresentativeType: Full-Time, Temporary for around 3+ months with possibility to convert to permanentLocation: Mountlake Terrace, WAPay: $24 per hourSchedule: Monday-Friday, 8AM-4:30PM

Job Details

The ideal candidate will have excellent communication skills, experience managing a high volume of appointments, and a strong commitment to providing exceptional customer service. Experience in a healthcare or medical office environment is highly desirable.

Responsibilities

• Answer incoming calls and assist customers in a professional and friendly manner Schedule and coordinate a high volume of appointments Provide accurate information and assistance to customers regarding services and scheduling Maintain accurate records and update customer information in company systems Communicate effectively with customers, staff, and other departments Assist with general administrative and office support tasks Handle customer inquiries and resolve issues promptly and professionally Support daily office operations as needed

Qualifications / Requirements

• Previous customer service experience required Experience scheduling a high volume of appointments required Excellent verbal and written communication skills Strong organizational and multitasking abilities Ability to work efficiently in a fast-paced environment Proficiency with computers and office software Healthcare or medical office experience highly preferred Professional demeanor and strong attention to detail Must be able to pass a background screening and drug screening in accordance with Washington State law

Benefits Available to Eligible Express Associates:

• Medical Plan
• Dental Plan
• Holiday Pay (6 Days Observed)
• 401 (k) Retirement Savings Plan
• Vision/Eyewear Plan
• Life Insurance
• Prescription Drug Reimbursement
• Short-Term Disability
• Referral Bonuses

Express Office: Lynnwood 19009 33rd Ave W Ste 204 Lynnwood, WA 98036 425-775-4903

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