Customer Service Representative

A company in Aurora, IL is seeking a Customer Service Representative to join their team!!

Schedule: Monday to Friday

Pay Rate: $20.00 to $24.00 based on experience

Job Purpose

· Answer incoming phone calls, direct or take messages for staff when necessary.

· Handle phone and walk in orders, coordinate billing process and contact walk in customer(s) when order(s) are ready for pick-up.

• · Process quotes and sales orders through Quick Books based on pre-determined charges for requested services and solicit the sale of new or additional products and services (up sell) when appropriate.
• · Work closely with Regional Sales Managers on providing inventory availability, troubleshooting and order status.

· Maintain the compliance of serial numbers. Research and provide computer generated data to customers upon request.

· Handle any additional misc. administrative tasks required to keep customers data and customer service office in order.

• · Work with Logistics Coordinator for shipping quotes when needed and coordinate bulk tank deliveries.
• · Complete RMA’s and customer complaint documents.

Qualifications / Skills

• · High School Graduate or General Education Degree (GED) preferred.
• · One to two years related experience.
• · Knowledge of Microsoft Office, Quick Books and Excel required.
• · Fluent in English preferred - possess the ability to write, speak and understand.
• · Ability to lift 50 pounds.

Please reach out to Express Employment Professionals North Aurora at 630-429-9113.