Customer Service Administrative Representative

Pay: $19-$21 Per Hour DOE

Location: Fort Collins, CO

Schedule: Full-Time | Monday-Friday | 8:00 AM-5:00 PM

Benefits: Health, Medical, Dental, Vision, Short-Term Disability, and Life Insurance available!

Position Type: Evaluation Hire

#FCO

Customer Service & Administrative Representative – Provide Exceptional Customer Support and Administrative Assistance

A Fort Collins company is seeking a Customer Service & Administrative Representative to join their collaborative and supportive team. This role combines exceptional customer service with administrative support responsibilities, making it a great opportunity for someone who enjoys helping people, staying organized, and working with a variety of office systems and tasks. If you're looking for a stable weekday schedule and an opportunity to grow with a close-knit team, this could be the perfect fit.

What You'll Be Doing

• Answer incoming phone calls and assist 20-40 customers per day
• Respond to billing inquiries and resolve customer concerns
• Track and measure customer survey completion following calls
• Handle escalated customer issues professionally and efficiently
• Enter and maintain accurate customer information and records
• Provide outstanding customer service while utilizing multiple software platforms
• Perform general administrative support and document management tasks
• Scan, organize, and maintain electronic records and files
• Operate office equipment including printers, copiers, and scanners

What We're Looking For

• Customer service experience with the general public preferred
• Experience in call center, billing, reception, office administration, or data entry environments preferred
• Basic administrative experience required
• Proficiency with Microsoft Office applications
• Experience with Adobe Acrobat Pro preferred
• Experience operating printers, copiers, and scanners
• Strong phone etiquette and communication skills
• Computer savvy with the ability to quickly learn new platforms
• Reliable, organized, and detail-oriented
• Comfortable performing repetitive scanning and document-management tasks
• Professional, level-headed, and comfortable handling escalated situations
• Outgoing personality with a desire to be part of a close-knit team
• Willingness to ask questions and learn from others

More Ways to Apply

Call/Text: 970-226-4300 (Mon–Fri, 8:00 AM–5:00 PM) Email: jobs.fortcollinsco@expresspros.com Apply Online: Express Employment Professionals website Mobile: Download the ExpressJobs App and apply from your phone.

Ready to join a supportive team where customer service and organization make a difference every day? Apply today or contact Express Employment Professionals at 970-226-4300 to learn more about this Customer Service & Administrative Representative opportunity!