Jobs in the United States

25+ jobs

Save this search

Added just now
OP
Environmental Manager – Mining & Permitting
Orion Placement
Dragoon · Dragoon, AZ
- $140,000 to $175,000 USD / year
Lead and develop a dedicated environmental team while driving continuous improvement.
Added 2 mins ago
IS
Program Manager IV
INSPYR Solutions
Menlo Park, CA
- $46 to $66 USD / hour
We are looking for a Project Manager IV to lead high-visibility field activations, product demonstrations, and partner engagements from planning through execution. This role requires a…
Added 2 mins ago
Event Technology Program Manager
INSPYR Solutions
CA
Lead the transition to RainFocus event management platform, including user adoption, change management, and migration planning.
Added 4 mins ago
Deputy Chief of Staff
City of New York
New York, NY
…Office. Reporting directly to the Chief of Staff, this role will support the Commissioner and Chief of Staff in managing executive office operations, briefings and agency-wide priorities.…
Added 4 mins ago
Senior Advisor, Youth Services
City of New York
New York City, NY
- Provide program and project management support, especially on emergent, sensitive, high-visibility, and operationally complex initiatives at the intersection of the built environment and…
Added 4 mins ago
Director of Travel Services
City of New York
New York City, NY
…fiscal accountability, policy implementation, and traveler support…
Added 4 mins ago
Senior Advisor, Legal System Coordination
City of New York
New York City, NY
- Provide program and project management support, especially on emergent, sensitive, high-visibility, and operationally complex initiatives at the intersection of the legal system and…
Added 5 mins ago
G
Restoration Operations Manager
GPAC
Portland, OR
- $75,000 to $100,000 USD / year
…mitigation, fire and smoke, mold, and contents work. You'll lead the project managers, supervisors, crew chiefs, and technicians, keep crews scheduled and jobs profitable, and set the…
Added 5 mins ago
G
Restoration Operations Manager
GPAC
Eugene, OR
- $75,000 to $100,000 USD / year
…mitigation, fire and smoke, mold, and contents work. You'll lead the project managers, supervisors, crew chiefs, and technicians, keep crews scheduled and jobs profitable, and set the…
Added 6 mins ago
G
Restoration Operations Manager
GPAC
Salem, OR
- $75,000 to $100,000 USD / year
…mitigation, fire and smoke, mold, and contents work. You'll lead the project managers, supervisors, crew chiefs, and technicians, keep crews scheduled and jobs profitable, and set the…
Added 6 mins ago
G
Restoration Operations Manager
GPAC
Medford, OR
- $75,000 to $100,000 USD / year
…mitigation, fire and smoke, mold, and contents work. You'll lead the project managers, supervisors, crew chiefs, and technicians, keep crews scheduled and jobs profitable, and set the…
Added 6 mins ago
G
Restoration Operations Manager
GPAC
Hillsboro, OR
- $75,000 to $100,000 USD / year
…mitigation, fire and smoke, mold, and contents work. You'll lead the project managers, supervisors, crew chiefs, and technicians, keep crews scheduled and jobs profitable, and set the…
Added 6 mins ago
G
Restoration Operations Manager
GPAC
Gresham, OR
- $75,000 to $100,000 USD / year
…mitigation, fire and smoke, mold, and contents work. You'll lead the project managers, supervisors, crew chiefs, and technicians, keep crews scheduled and jobs profitable, and set the…
Added 6 mins ago
G
Restoration Operations Manager
GPAC
Grants Pass, OR
- $75,000 to $100,000 USD / year
…mitigation, fire and smoke, mold, and contents work. You'll lead the project managers, supervisors, crew chiefs, and technicians, keep crews scheduled and jobs profitable, and set the…
Added 8 mins ago
Education Program Manager
Massachusetts General Hospital
Boston, MA
Job SummaryProvide administrative oversight and support for a program (Ex, residency programs, clinical fellow programs, and clinical research). Work with leadership to ensure educational…
Added 8 mins ago
TM
Store Lead
The Men's Wearhouse, LLC
Fargo, ND · Fargo
- $15.99 to $20.79 USD / hour
As a Store Lead, you will partner with your Store Manager to support store team members to achieve sales performance expectations through active coaching, development of a team selling…
Added 14 mins ago
Practice Coordinator - Palliative Care -
Tufts Medical Center - Medicine
Boston, MA
This role focuses on providing administrative and business support to the organization in order to achieve operational goals. In addition, this role focuses on performing the following…
Added 14 mins ago
A
Hiring Production Associate - Immediate Start!!
Aerotek
Buffalo Grove, IL
- $18 USD / hour
📈 Production Lead📈 Quality Assurance📈 Repair Technician📈 Manufacturing Technician📈 Engineering Support📈 Office OperationsMany current leaders began their careers on the production…
Added 16 mins ago
FA
Special Education Lead Teacher
Fusion Academy
Oak Brook, IL
- $28.25 USD / hour
…strengths, interests, and learning needs. As our Special Education Lead Teacher, you’ll guide our community in ensuring every student - especially those with learning differences - receives…
Added 18 mins ago
G
Data Privacy Attorney
GPAC
Denver, CO
- $200,000 to $300,000 USD / year
Lead breach preparedness and incident response
Added 19 mins ago
MCU Offshore Project Manager
GE Vernova
Unspecified, MA
…completion of mechanical and electrical operations. You will lead the project MCU team and engineering functions, manage client and subcontractor interfaces, and ensure safe, on-time,…
Added 19 mins ago
ST
Residential Coordinator-Full-time
Stevens Treatment Programs
Swansea, MA
- $27.3 to $28.3 USD / hour
- Full-time
…\$27.30\$28.30 per hour \| Four-Day Workweek Make a Difference. Lead a Team. Change Lives. Stevens Treatment Programs is seeking an energetic, compassionate, and hands-on Residential…
Added 19 mins ago
Deputy Operations Manager
Leidos
Concord, MA
Leidos is looking for an individual to work with the Operations Manager to support the U.S. Air Force Cloud One Architecture and Common Shared Services contract. This is an exciting…
Added 19 mins ago
Business Development Manager-USAF/USSF
CACI International
Concord, MA
…the U.S. Air Force and U.S. Space Force. This individual will lead growth across an assigned portfolio of U.S. Air Force and U.S. Space Force customers, develop and execute account…
Added 19 mins ago
U
PT Air Ramp Supervisor
UPS
EAST BOSTON, MA
- $26.25 to $42.65 USD / hour
…help you become better every day. We know what it takes to lead UPS into tomorrow - people with a unique combination of skill + passion. If you have the qualities and drive to lead yourself…

Express Employment Professionals

Call Center Supervisor

Syracuse, NY, United States

Apply About employer

Applications open in a new tab.

Job details

Apply by: Nov 19, 2026
Education: High school diploma
Posting language: English
Posted: Nov 5, 2026

Original job description

Call Center Supervisor (DOT Program)

Job Summary

We are seeking an experienced and motivated Call Center Shift Supervisor to oversee the day-to-day operations of a customer contact center supporting DOT-related services. This role is responsible for leading a team of customer service representatives, monitoring performance, ensuring service standards are met, and assisting with inbound and outbound customer interactions as needed.

The ideal candidate is a strong communicator and team leader who can coach employees, manage escalated customer concerns, and help drive continuous improvement in a fast-paced call center environment.

Key Responsibilities

Supervise and coordinate daily contact center operations to ensure performance goals and service standards are achieved.
Provide leadership, coaching, and support to customer service representatives.
Serve as a resource for team members by addressing questions and assisting with customer concerns.
Monitor call volume, wait times, service levels, and other key performance indicators.
Handle escalated customer issues and ensure timely resolution.
Participate in inbound and outbound customer calls during peak periods or as operational needs require.
Conduct call monitoring and quality evaluations to ensure compliance with company and client standards.
Deliver constructive feedback, coaching, and performance improvement guidance.
Assist with employee recruitment, interviewing, onboarding, and training.
Conduct performance reviews and support employee development initiatives.
Maintain daily, weekly, and monthly operational reports and performance metrics.
Identify opportunities for process improvements and operational efficiencies.
Collaborate with management to improve customer satisfaction and team performance.
Resolve employee concerns and workplace conflicts when appropriate.
Maintain confidentiality of sensitive customer and company information.
Adapt to changing business needs and perform additional duties as assigned.

Leadership Responsibilities

Lead, motivate, and develop a high-performing customer service team.
Foster a positive, professional, and customer-focused work environment.
Ensure employees understand and adhere to performance expectations, policies, and procedures.
Promote teamwork, accountability, and continuous improvement.
Model professionalism, emotional intelligence, and strong leadership practices.

Qualifications

High School Diploma or GED required.
Minimum one year of customer service and/or call center experience required.
Previous supervisory, team lead, or management experience preferred.
Strong leadership, coaching, and employee development skills.
Ability to effectively manage multiple priorities in a fast-paced environment.
Excellent problem-solving and decision-making abilities.
Strong organizational and time-management skills.
Ability to maintain professionalism when handling escalated situations.

Communication Skills

Excellent verbal and written communication skills.
Ability to explain processes, procedures, and policies clearly to employees and customers.
Ability to read, analyze, and interpret technical procedures and government regulations.
Strong presentation and coaching abilities.
Capable of communicating effectively with customers, clients, management, and team members.

Technical Skills

Proficiency with Microsoft Office Suite and internet-based applications.
Strong computer, keyboarding, and data entry skills.
Ability to learn new systems, software, and technologies quickly.
Experience monitoring call center metrics and generating reports preferred.

Physical Requirements

Regular use of a telephone headset and computer equipment.
Frequent typing and data entry.
Ability to sit for extended periods while performing computer-based work.
Occasional standing, walking, and lifting up to 10 pounds.
Reasonable accommodations may be made for qualified individuals with disabilities.

Work Environment

Primarily an in-office position with minimal travel required.
Fast-paced contact center environment.
Moderate noise levels associated with daily call center operations.
Collaborative, team-oriented workplace.

Please visit www.Expresspros.com/syracuseny to apply or contact Derek at Express Employment Professionals at (315) 446-4900 for more information.

Express Employment Professionals is an Equal Opportunity Employer

Syracuse, NY 3457 309 Vine St Suite 2 Liverpool, NY 13088

Apply About employer

More about this job

Skills

Lead a team
Customer service
Leadership
Coaching
Regulatory compliance
Recruitment
Onboarding
Confidentiality
Teamwork
Process improvement
Problem solving
Decision making
Time management
Communication skills
Microsoft Office
Data entry
Computer equipment
Tolerate sitting for long periods
Heavy lifting

Report this job