Call Center Representative

🎧 Now Hiring: Call Center Representative📍 Location: Shakopee, MN🕒 Full-Time | Monday–Friday | On-Site

Join a team where world-class customer service isn’t just a goal - it’s the standard. We’re looking for a confident, courteous, and detail-driven Customer Service Representative who thrives in a fast-paced environment. If you’ve got a knack for multitasking, love solving problems, and can keep your cool under pressure, you’re going to fit right in.

📞 Key Responsibilities:

• Deliver exceptional customer service across phone, email, chat, and more

• Accurately enter orders from phone, email, fax, EDI, and website

• Respond confidently and professionally to customer inquiries

• Manage the website “chat” feature and resolve issues in real-time

• Investigate and resolve customer concerns with a positive attitude

• Set up and maintain customer accounts in the ERP system

• Update customer data as needed and document all interactions

• Follow internal processes - and help improve them when possible

• Stay calm, focused, and organized in high-volume situations

• Assist with customer service projects and support the broader team

✅ What We’re Looking For:

• Strong communication skills (verbal, written, and digital)

• Previous customer service experience preferred

• Comfort with multitasking and working under pressure

• Familiarity with ERP systems is a plus

• Detail-oriented, adaptable, and solutions-focused

💼 Why Express? One Interview = Endless Opportunities!At Express Employment Professionals, we connect you with top employers and exciting roles across industries. Whether you’re building your career or looking for flexible work, we’ve got your back - and you’ll never pay a fee for our services.

📲 Ready to level up your customer service career? Apply today and connect with your local Express team!