Call Center Representative

A growing company in the Port Richey area is seeking a professional and customer-focused Call Center Representative to join its team. This position is ideal for someone who enjoys helping customers, thrives in a fast-paced office environment, and has excellent communication and problem-solving skills.

The ideal candidate will have previous experience in a professional office or call center setting, be comfortable handling a high volume of inbound and outbound calls, and possess strong organizational skills. Experience contacting customers regarding past-due accounts and coordinating appointments is highly preferred.

Location: Port Richey, FL

Pay: $19.00 per hour

Schedule:

• Full-time
• Monday-Friday
• Day shift
• Immediate opening

Responsibilities

• Answer inbound customer calls and provide exceptional customer service
• Make outbound calls to customers regarding account updates and past-due balances
• Schedule service appointments and delivery orders
• Coordinate scheduling with internal departments
• Process customer payments and assist with billing inquiries
• Resolve customer concerns in a professional and timely manner
• Escalate complex issues when necessary
• Maintain accurate customer records and documentation
• Follow up with customers to ensure complete satisfaction
• Prioritize multiple tasks while maintaining attention to detail

Qualifications

• High school diploma or GED
• At least 2 years of customer service experience in a professional office or call center environment
• Previous call center experience preferred
• Experience with collections, accounts receivable, or past-due account calls is a plus
• Excellent phone etiquette and communication skills
• Strong computer skills, including Microsoft Word, Excel, and Outlook
• Outstanding organizational and multitasking abilities
• Ability to work in a fast-paced, team-oriented environment
• Professional work references required
• Experience with service scheduling or dispatching is a plus
• Must successfully pass a pre-employment drug screen and background check

If you're a dependable, customer-focused professional looking for a stable full-time opportunity with a great local company, we'd love to hear from you. Apply today for immediate consideration!

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