Bilingual Mediation Case Manager

Are you fluent in both English and Spanish and passionate about helping people work through challenges? Express Employment Professionals of Everett is seeking a Bilingual Mediation Case Manager for a company with locations in both Everett and Mount Vernon to support clients through the conflict resolution process while providing outstanding service and case coordination.

This position typically works 3 days per week in Everett and 2 days per week in Mount Vernon, though the schedule may vary based on business needs.

Pay: $27.00 - $29.94/hr Schedule: Full-Time | On-Site

What You'll Do

• Serve as the primary point of contact for clients by phone, email, and in person
• Provide support and information using active listening and conflict resolution skills
• Open, maintain, and manage case files and documentation
• Schedule mediations and coordinate calendars
• Communicate with clients and volunteer mediators regarding appointments and case updates
• Review court documents and related case information
• Process payments and maintain accurate records and database entries
• Assist with office operations and administrative support
• Build relationships with community, legal, and social service partners
• Facilitate mediation sessions as assigned

What We're Looking For

• Fluent in both English and Spanish (required)
• Associate degree in a related field or equivalent combination of education and experience
• Conflict resolution experience strongly preferred
• Case management experience preferred
• Excellent customer service, communication, and interpersonal skills
• Strong organizational and computer skills
• High attention to detail and emotional intelligence
• Ability to prioritize multiple tasks and work both independently and as part of a team
• Professional, dependable, and service-oriented

Why Apply?

• Competitive pay: $27 - $29.94/hr
• Meaningful work helping individuals and families resolve conflicts
• Variety in your week with work in both Everett and Mount Vernon
• Supportive team environment with opportunities to make a real community impact

We Offer Several Ways to Apply

• Visit us online at www.expresspros.com/apply
• Call 425-339-8400 with questions.
• Email your resume to Jobs.EverettWA@expresspros.com and put Front Office Assistant in the subject line
• Download the ExpressJobs App to stay up to date on our latest opportunities

Benefits of working with Express include medical benefits, holiday pay, optional 401(k), training, and more!

Join Express Employment Professionals and Find Your Perfect Job!

At Express, we connect job seekers with opportunities that match their skills and experience. As a leading staffing company serving Snohomish County for more than 20 years, we're dedicated to helping people build rewarding careers.

Express Employment Professionals is an Equal Opportunity Employer. Job seekers never pay a fee.

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