Client Experience Manager- ID3

Client Experience Manager | Custom Fabrication & Estimating Know how custom projects are built, priced, and delivered? We want to talk to you. ID3 Group is seeking an experienced industry professional who can take ownership of client relationships, prepare accurate estimates, and keep custom fabrication projects moving from initial inquiry through installation and closeout. Direct experience in custom fabrication, exhibits, experiential environments, scenic production, millwork, signage, or closely related project work is required. You must be ready to read drawings, define scope, build project costs, and communicate confidently with clients and production teams. What You’ll Own

• Client relationships: Understand project goals, budgets, and deadlines; set clear expectations; provide proactive updates; and follow through on proposals, approvals, and open decisions.
• Estimating and proposals: Review drawings and specifications, identify scope gaps, and develop estimates covering labor, materials, vendors, freight, and installation. Clearly document assumptions, exclusions, and changes.
• Project coordination: Deliver complete handoffs and work closely with Sales, Design, Project Management, Production, Installation, and Accounting to keep commitments on track.
• Commercial results: Follow approved pricing and margin requirements, secure change approvals, maintain accurate records, and review estimated versus actual costs.

What You Bring

• At least three years of relevant industry experience, including direct responsibility for estimating and client or project communication.
• Proven ability to turn drawings, specifications, material quantities, labor requirements, and vendor pricing into reliable estimates.
• Practical knowledge of fabrication methods, materials, production schedules, and installation requirements.
• Strong commercial judgment, organization, negotiation, and communication skills.
• Ability to manage multiple custom projects, meet deadlines, and address risks early.
• Proficiency with Microsoft Office and experience using estimating, CRM, or project management systems.

This position requires hands-on estimating capability and industry knowledge. We need someone who can contribute quickly, ask the right questions, and take ownership. The role includes office work and visits to production areas and project sites, with travel as needed. A valid driver’s license is required. Essential functions, including occasional lifting up to 25 pounds, may be performed with or without reasonable accommodation. Company safety, PPE, and authorization requirements apply. Bring your industry experience. Own the details. Help us deliver work clients come back for. ID3 Group is an equal opportunity employer.