Video Conferencing Support Engineer

Our client, [Industry Descriptor] is seeking a Video Conferencing Support Engineer to join their team. As a Video Conferencing Support Engineer, you will be part of the [Department Name] supporting [Team Name(s)]. The ideal candidate will have strong troubleshooting skills, a customer-first mindset, and the ability to communicate clearly while supporting reliable video conferencing experiences. Job Title:Video Conferencing Support Engineer Location:Westlake, OH

Pay Range:

What's the Job?

• Provide Level 1 technical support to end users and help resolve video conferencing issues efficiently.
• Support customer end users with user training for self-scheduling conferences and assist with scheduling and launching video conference calls.
• Open incident tickets for incidents and maintain customer incident management and CMDB systems.
• Provide onsite support for video onsite Move, Add, Change, Delete (MACD) requests, including installing and removing video equipment as requested.
• Report and provide updates on problems with standard Poly video conferencing products to the Poly Cloud and Managed Services team, and support resolution of non-Poly issues involving 3rd party appliances and peripherals. What's Needed?
• Associate degree or equivalent experience preferred.
• 2 years of Video Conferencing background supporting Audio-Visual and/or IT systems, including experience with Poly products and/or 3rd party video conferencing devices.
• 1 year of working knowledge of H.320, H.323, and SIP protocols.
• Experience installing and troubleshooting Poly video conferencing devices or other video conferencing devices such as Cisco, Logitech, or DTEN.
• Strong organization and attention to detail, with excellent verbal and written communication skills, including the ability to train others. What's in it for me?
• Work directly with customers in a hands-on, customer-facing role focused on real-world video conferencing outcomes.
• Build confidence by supporting end-to-end service functionality, from installation validation to issue reporting and recovery.
• Strengthen your technical depth across Poly video conferencing products, incident management, and troubleshooting of related systems.
• Contribute to reliable managed video services by maintaining documentation and supporting testing and recovery activities.
• Develop professional communication skills by training users and providing clear updates during incidents and problem resolution.

Upon completion of waiting period consultants are eligible for:

• Medical and Prescription Drug Plans
• Dental Plan
• Vision Plan
• Health Savings Account
• Health Flexible Spending Account
• Dependent Care Flexible Spending Account
• Supplemental Life Insurance
• Short Term and Long Term Disability Insurance
• Business Travel Insurance
• 401(k), Plus Match
• Weekly Pay If this is a role that interests you and you'd like to learn more, click apply now and a recruiter will be in touch with you to discuss this great opportunity. We look forward to speaking with you! About ManpowerGroup, Parent Company of: Manpower, Experis, Talent Solutions, and Jefferson Wells. ManpowerGroup® (NYSE: MAN), the leading global workforce solutions company, helps organizations transform in a fast-changing world of work by sourcing, assessing, developing, and managing the talent that enables them to win. We develop innovative solutions for hundreds of thousands of organizations every year, providing them with skilled talent while finding meaningful, sustainable employment for millions of people across a wide range of industries and skills. Our expert family of brands – Manpower, Experis, Talent Solutions, and Jefferson Wells – creates substantial value for candidates and clients across more than 75 countries and territories and has done so for over 70 years. We are recognized consistently for our diversity - as a best place to work for Women, Inclusion, Equality and Disability and in 2023 ManpowerGroup was named one of the World's Most Ethical Companies for the 14th year - all confirming our position as the brand of choice for in-demand talent.