IT Applications Development Manager

Our client is seeking a IT Applications Development Manager to join their team. As a IT Applications Development Manager, you will be part of the IT organization supporting enterprise application delivery and customer resolution platform operations. The ideal candidate will have a configuration-first mindset, strong stakeholder communication, and the drive to continuously improve workflows and platform stability. Job Title:IT Applications Development Manager Location:Remote Pay Range:$160000 - $170000 What's the Job?

• Plan, coordinate, and manage Salesforce-based application strategy, configuration, enhancement, support, and governance for customer issue intake, case management, workflow automation, and operational reporting.
• Lead a team responsible for optimizing a purchased Salesforce application, ensuring platform stability, user adoption, and maximum business value while minimizing custom development.
• Establish and enforce a configuration-first philosophy using Salesforce declarative tools such as Flows, Validation Rules, Dynamic Forms, Permission Sets, Approval Processes, Reports, and Dashboards.
• Own release management and deployment practices, including sandbox management, backup/recovery, testing, and business continuity planning; participate in on-call responsibilities as needed (24x7x365) with team rotation.
• Define and track operational metrics (SLA/KPIs), build dashboards and reporting, and use data-driven insights to improve resolution effectiveness, escalation trends, and backlog management. What's Needed?
• Bachelor's Degree in Computer Science, Information Systems, or related field.
• Minimum 8 years of experience supporting, implementing, or managing enterprise business applications.
• Minimum 3 years of experience leading application development, Salesforce, or enterprise platform support teams.
• Demonstrated experience supporting Salesforce applications with strong emphasis on configuration, process optimization, and platform governance.
• Experience implementing or supporting Salesforce Service Cloud or similar customer service platforms strongly preferred; experience with Azure-based integration patterns and enterprise integrations preferred. What's in it for me?
• Lead a high-impact Salesforce customer resolution platform that drives end-to-end visibility into issues, root causes, corrective actions, and outcomes.
• Work in a remote environment while partnering closely with business stakeholders, product owners, vendors, and IT teams.
• Champion a configuration-first approach that strengthens maintainability, reduces unnecessary custom development, and improves supportability.
• Use Agile/Scrum and DevOps practices to guide delivery, release management, and continuous improvement initiatives.
• Contribute to data governance, security, and compliance practices while mentoring and developing a team of employees and contractors.

Upon completion of waiting period consultants are eligible for:

• Medical and Prescription Drug Plans
• Dental Plan
• Vision Plan
• Health Savings Account
• Health Flexible Spending Account
• Dependent Care Flexible Spending Account
• Supplemental Life Insurance
• Short Term and Long Term Disability Insurance
• Business Travel Insurance
• 401(k), Plus Match
• Weekly Pay If this is a role that interests you and you'd like to learn more, click apply now and a recruiter will be in touch with you to discuss this great opportunity. We look forward to speaking with you! About ManpowerGroup, Parent Company of: Manpower, Experis, Talent Solutions, and Jefferson Wells. ManpowerGroup® (NYSE: MAN), the leading global workforce solutions company, helps organizations transform in a fast-changing world of work by sourcing, assessing, developing, and managing the talent that enables them to win. We develop innovative solutions for hundreds of thousands of organizations every year, providing them with skilled talent while finding meaningful, sustainable employment for millions of people across a wide range of industries and skills. Our expert family of brands – Manpower, Experis, Talent Solutions, and Jefferson Wells – creates substantial value for candidates and clients across more than 75 countries and territories and has done so for over 70 years. We are recognized consistently for our diversity - as a best place to work for Women, Inclusion, Equality and Disability and in 2023 ManpowerGroup was named one of the World's Most Ethical Companies for the 14th year - all confirming our position as the brand of choice for in-demand talent.