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Assistant Office Operation Manager
Dabri, Inc
San Francisco, CA
- $50,000 to $80,000 USD / year
…firm providing program management, construction management, project controls, owner representation, and advisory services to public agencies and private clients. Our work includes major…
Added 1 min ago
CS
Facilities Administration Section Chief
CA State Lottery
CA
- $7,872 to $9,781 USD / month
Under the general direction of the Manager II in the Facilities and Fleet Management Branch, the Supervisor II of the Facilities Administration Section (FAS) provides managerial oversight…
Added 1 min ago
Technical Accounting Manager
Axiom Space
United States
…mission-driven team is seeking a bold and dynamic Technical Accounting Manager, who is fueled by high accountability, execution horsepower, and driven to understand our world,…
Added 1 min ago
LD
Assistant General Manager
Lodging Dynamics
Sedona, AZ
- $95,000 to $105,000 USD / year
The Assistant General Manager (AGM) plays a critical leadership role in ensuring the smooth and efficient operation of the hotel. Working closely with the General Manager, the AGM oversees…
Added 2 mins ago
Manager, Quality Assurance
Pacific Life Insurance Company
Charlotte, NC
As Manager, Quality Assurance, you’ll move Pacific Life, and your career, forward by leading an independent Quality Assurance function that provides an objective, risk-based view of…
Added 4 mins ago
P&D Manager - CSP
Federal Express Corporation
Ladson, SC
Plans, organizes, staffs, directs and controls the day-to-day operations of the P&D department
Added 5 mins ago
Commissioning Project Manager
IREN
Sweetwater, TX
…construction commissioning crew through the Construction Commissioning Manager (superintendents, supervisors, leads and technicians who operate the equipment through Level 3 to Level 5) and…
Added 5 mins ago
SVP, Strategic Partnerships Senior Lead Officer (Hybrid)
Citi
WILMINGTON, DE · SCHAUMBURG, IL · Wilmington, DE · Schaumburg, IL · Wilmington · Schaumburg
The SVP, Strategic Partnerships Manager Senior Lead Officer will work closely with the Strategic Partnership leadership team to support the growth of Citi’s U.S Personal Bank (USPB). The…
Added 5 mins ago
Data Center Project Manager (Critical Infrastructure), Critical Projects Implementation
Amazon Data Services, Inc.
Laurel, MD
We are currently seeking an experienced and proactive Data Center Project Manager to serve as a technical resource within Amazon data centers. You will be part of a highly creative,…
Added 7 mins ago
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Construction Project Manager
Actalent
Seattle, WA
- $70 to $80 USD / hour
Job Title: Construction Project Manager Data Center Controls & CommissioningJob DescriptionThis role leads complex data center and other mission-critical construction projects with a strong…
Added 7 mins ago
IT Risk Program Manager
Ameris Bank
United States
The IT Risk Program Manager will document and monitor the Ameris Bank technology ecosystem to ensure proper system functionality of the IT control environment associated with Sarbanes-Oxley…
Added 10 mins ago
Assistant Project Manager II
Quanta Infrastructure Solutions Group, LLC
Spring, TX
…Services, Inc. company (NYSE: PWR) is looking for an Assistant Project Manager II (APM II) will assist/support the Project Manager (PM) on project tasks as assigned, follow-up on…
Added 10 mins ago
IT Project Support Analyst
natgridProd
Waltham, MA
National Grid is seeking an IT Project Analyst to support effective delivery, governance, financial management, and continuous improvement of projects across in the Plan and Work Execution…
Added 11 mins ago
Asset Servicing Lead Analyst Voluntary Corporate Actions
Citigroup Global Markets Inc.
United States
Perform key reconciliations and controls to support processing of the corporate action lifecycle and break management; initiate high focus event communications for high risk and complex…
Added 11 mins ago
SVP, Strategic Partnerships Senior Lead Officer (Hybrid)
Citibank, N.A.
United States
The SVP, Strategic Partnerships Manager Senior Lead Officer will work closely with the Strategic Partnership leadership team to support the growth of Citi’s U.S Personal Bank (USPB). The…
Added 12 mins ago
Safety Manager
Hughes Brothers Construction, Inc.
Wildwood, Tampa and Orlando areas, FL
The Safety Manager position works closely with leadership, project management, supervisors, and field personnel to promote a strong safety culture, identify and mitigate workplace hazards,…
Added 12 mins ago
Equipment Operator - Pipeline Services
Hinterland Group
Riviera Beach, FL
Check fluid levels, tires, tracks, hoses, attachments, safety devices, and operating controls.
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Analyst Sr. - Technical
Westlake Management Services, Inc.
Longview, TX
…system enhancements, strategic planning, change management, and project execution in the Information Systems and Information Technology…
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VENDOR SUPPORT ANALYST - 72001537
State of Florida
TALLAHASSEE, FL
Improves management and internal controls by evaluating agency usage of MFMP and recommending technical process changes. Assist in identifying customer needs and expectations with relation…
Added 12 mins ago
Sr Project Engineer-Agency/CM
Gilbane Building Company
Storrs, CT
…extensive career growth opportunity? Gilbane is seeking a Sr. Project Engineer-Agency/CM to assist the Project Manager in establishing, distributing and routing plans. The Senior Project…
Added 16 mins ago
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Water/Wastewater Senior Project Engineer
Clark Bros Inc
Fresno, CA
- $100,000 to $120,000 USD / year
The Senior Project Engineer will be responsible for the technical coordination, administration, and project controls of assigned heavy civil construction projects, working closely with the…
Added 18 mins ago
Industrial Electrical Foreman
Hunt Electric
Salt Lake City, UT
Plan and layout the project including planned installation material take-off quantities and tool needs based on the project schedule.
Added 19 mins ago
Framing Foreman
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Rochester, NY
Communicate with the project manager, other trades, and team members to ensure a smooth workflow.
Added 19 mins ago
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Global Trade Control/Services Template Sr. Manager
Kforce
Remote, United States
- $68 to $73 USD / hour
We are seeking an experienced Senior Manager, Global Trade Systems and Transformation, to lead a global initiative focused on modernizing trade controls, business processes, and supporting…
Added 20 mins ago
ES&H Advisor
Bechtel
Portland, TX
Assists in the development and implementation of the safety management program on an assigned project. Provides technical oversight of the project’s ES&H compliance activities through…

Expeditors

Transcon Manager

Laredo, TX, United States

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Job details

Posting language: English
Posted: Nov 3, 2026

Original job description

Company Description

“We’re not in the shipping business; we’re in the information business” -Peter Rose, Expeditors Founder

Global supply chain management is what we do, but at the heart of Expeditors you will find professionalism, leadership, and a friendly environment, all of which foster an innovative, customer service-based approach to logistics.

15,000 trained professionals
250+ locations worldwide
Fortune 500
Globally unified systems

Job Description

Department Manager manage the department and leads the team to achieving flawless operational execution, developing a strong and reliable team infrastructure, technical expertise, knowledgeable and promotable personnel while constantly driving efficiency, profitability and growth contributing our Vision and Mission Statement, making our promise real to all our employees and customers. Key Deliverables

•Proactively monitor key metrics to achieve expected results, department excellence above 90%:

People - Total Commitment to Employee Satisfaction & Development.

Timely & Valuable Performance Reviews every 12 months and 1:1s every 3 months.
Team members to complete mandatory and 52-hrs. training per year/4.33 per month.

Operational Excellence - Drive Customer Satisfaction through Execution & Transparency.

Operational performance KPI above 90%.
Product OPA Audit Result.

Finance - Relentless Pursuit of Efficiency driving capacity, productivity (Increase SPP & Reduce EPS).

OIBB Growth – 10% increase year over year and Ratio R:E = 2:1 Minimum.
Increase department Shipment Count - 10% year over year.
A/R within terms – 100% of A/R within 30 days of customers’ credit terms.
Reserves - No Reserves (A/R, Provisions, Intercompany).
Reduce EPS (Expense per Shipment).

Customers

Revenue Growth – 10% increase year over year.
5% revenue diversification (New Business).
5% of New Revenue every year (New Logo).
Customer Loyalty – Business reviews every 3 months score 100%.
Customer Meetings – At least 8 face to face meetings per month.
Customer Retention 100%.

Administration and Personnel Management:

Exemplify and Teach Our Culture, Mission and Goals.
Follow the 10 Critical Success Factors and the ‘What’s expected of a Manager’ guidelines.
Servant Leadership mindset. Use team feedback to adapt and maximize the leadership capacities.
Ensure that department is properly staffed, structured and organized and interview regularly.
Ensure all needs and tools required are available for the Department to be successful in all areas.
Support your team and help them develop their careers through to the next level of account management or other positions within Expeditors.
Engage with team members daily, conduct check-in meetings regularly assisting them with ongoing feedback, coaching and mentoring.
Be visionary as it relates to managing staff, processes and tools to be able to handle volume spikes, growth locally or supporting other branches.
Define and establish a structure to cover operational needs of the dept., considering future growth.
Own your self-development. Prepare, follow-up and execute on your personal development goals.
Build healthy cross-functional relationship and work environment, promote team spirit and cohesiveness in the department.
Ensure that company controls, policies, procedures, processes are understood and complied with.
Support all Employee Satisfaction initiatives.
Manage capacity and resource needs for the department.
Define, execute and update department TBP, goals, drive execution and monitor the progress.

Operations Key Responsibilities:

•Effectively manage and monitor service execution within the Transcon department, leading and assisting our relentless pursuit of efficiency and operational excellence:

Performance Management: Ensure oversight, including self-assessments and daily, weekly and monthly performance monitoring so that issues (root cause) are resolved proactively.
Exception Management: Review all exceptions to drive efficiency internally (controlled) and through interacting with our customers (uncontrolled).
Map and understand department process flow, constantly looking for areas to improve efficiency to offer customers better cycle times, service while improving margins.
Actively participate in the optimization of systems and tools and continuously improve the efficiency, productivity and quality of the service.
Make certain that client specific instructions are understood at the desk level to properly process shipments and invoices. Maintain SOPs updated for all customers.
Ensure proper use of all Expeditor systems and tools, especially ETMS, CRM, Transcon workflow, etc. Make certain that files are logged correctly and timely with proper codes, trace types and events.
Ensure that all correspondence within business unit is handled timely and professionally.
Build and maintaining strong relationships with service providers and customers.
Manage service provider program, ensuring high-level operational efficiency and complete evaluation of service providers, as necessary.
Stay current with developments and changes in regulations or company offerings and educate staff.
Escalate issues to Department Manager and Branch Operations Manager timely when needed.

Sales, Marketing and Growth:

Define business development strategy to ensure existing customer revenue growth.
Active involvement with sales, customer retention and development, and account management globally to maintain and develop relationships with existing and new customers.
Drive Product Pipeline to achieve Net Revenue Growth goals (10% increase year over year).
Support Project Manager Operations, T&I, and account management teams to make certain that customer requirements are both understood and properly Transitioned and implemented.
Respond to requests for proposal, quotation or information timely and with market competitive pricing matching the scope of service required by the customer.
Actively participate in customer visits and calls and ensure that they are documented in CRM.
Prepare effective customer presentations and updates.
Active involvement and Collaboration with Corridor Business Development Mgr. and Sales teams.

Finance Excellence:

Comply with all our policies, including the credit policy.
Monitor the Daily Branch Revenue report (Daily) to identify and correct errors timely.
Ensure that all files are timely and correctly billed.
Review department P&L monthly and understand department’s net revenue and expenses incurred.
Review and manage department profitability at the customer and file level.
Manage and ensure that all billed not paid and paid not billed items are properly handle and closed.
Support with the team when necessary to solve customer A/R and communicate with customers regarding either late payments or invoice discrepancies.
Participate on the preparation of the yearly budget and manage the efforts towards meeting budget.
Ensure Department operates in compliance with all Finance Policies, including but not limited to: Timely Invoicing, Revenue Recognition, Accounting Do’s and Don’ts, Credit, etc.

Compliance:

Ensure full adherence to all applicable Transcon and transportation regulations, maintaining the highest compliance standards.
Serve as a role model for integrity by consistently following company policies and promoting a culture of accountability.
Communicate policies and regulatory requirements to ensure team understanding and compliance.

Security, Health and Safety:

Immediatel notify the Branch’s Health and Safety representative any unsafe condition that could put employees at risk in the workplace as well as any incident or accident.

Qualifications

To excel in this role, candidates should possess the following education, experience, and competencies: Education & Experience

Bachelor’s degree in Business Administration, Supply Chain Management, Logistics, or a related field (or equivalent combination of education and experience).
4+ years of experience in logistics, supply chain, or transportation operations, required.
2+ years of experience in domestic transportation, preferred.
3+ year of supervisory experience, required.
1+ year of Operations Manager experience, preferred.
Proven success in business development, customer engagement, and strategic relationship management.
Strong leadership skills, and developing high-performing teams, prioritizing employee satisfaction.
Solid business acumen, including P&L management, commercial decision-making. Strong focus in customer satisfaction.
Highly organized and Strategic planning.
Leading change.
Excellent analytical, project management, process improvement, and problem-solving capabilities.
Strong influencing and communication skills.
Advanced proficiency in Microsoft Office applications and business systems.
Process-oriented and commitment to continuous improvement.
Results-driven, with a track record of meeting and exceeding performance targets.
Excellent negotiation skills and ability to build long-term partnerships.
Strong interpersonal and communication abilities, including written, verbal, and presentation.
English and Spanish fluency.

Additional Information All your information will be kept confidential according to EEO guidelines.

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More about this job

Skills

Customer service
Personnel management
Leadership
Coaching
Monitor customer service
Performance management
ETMS
Workflow
Sales
Presentation skills
Collaboration
Communicate with customers
Regulatory compliance
Health and safety
Supply chain management
Logistics
Prioritization
Decision making
Strategic planning
Project management
Process improvement
Problem solving
Communication skills
Microsoft Office
Negotiation

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