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Senior Technical Success Manager, Emerging Enterprise - East
Amplitude
Remote, United States
- $168,000 to $252,000 USD / year
The Senior Technical Success Manager owns customer deployment, adoption, and value realization across Amplitude's digital analytics platform. They bring strong product knowledge and fluency…
Added 2 mins ago
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Project Manager
Insight Global
Shelton, CT
- From $50 USD / hour
Insight Global is seeking an experienced Project Manager for a top manufacturing client. This individual will take ownership of key projects, driving execution from planning through…
Added 2 mins ago
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QA/QC Manager
Insight Global
Sparks, NV
- From $77 USD / hour
Redwood Electric Group is seeking an Electrical QA/QC Manager to lead quality assurance and quality control for large commercial and mission-critical electrical construction projects. This…
Added 3 mins ago
Territory Retail Lead - North Versailles, PA
Retail Execution East LLC
United States
…the assigned associates to drive sales and meet retailer and client expectations. The Territory Sales Lead will also be responsible for project completion, stocking and maintaining the…
Added 3 mins ago
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Project Manager
Kforce
Chesterfield, MO
- $55 to $65 USD / hour
Kforce has a client that is seeking a Project Manager in Chesterfield, MO.
Added 3 mins ago
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Project Engineer
Kforce
Irving, TX
- $80,000 to $90,000 USD / year
Kforce has a client that is seeking a Project Engineer in Irving, TX.
Added 3 mins ago
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Global Trade Control/Services Template Sr. Manager
Kforce
Remote, United States
- $68 to $73 USD / hour
Kforce has a client that is seeking a Global Trade Control/Services Template Senior Manager in Clifton, VA.
Added 3 mins ago
Project Manager
Apollo Mechanical Contractors
Spokane Valley
The project manager will be responsible for overseeing and planning all aspects of mechanical construction projects, including but not limited to:
Added 3 mins ago
General Manager F&B | Ruoff Music Center
Legends Hospitality, LLC
Noblesville, IN
…keeps our partners front and center - from feasibility and project development to sales, partnerships, hospitality, merchandise, venue management, and world-class content and…
Added 4 mins ago
MSP Onboarding Project Manager
In-Telecom
Texas, TX
In-Telecom is seeking an experienced MSP Onboarding Project Manager to lead new managed IT clients through the onboarding and implementation process.
Added 4 mins ago
MSP Onboarding Project Manager
In-Telecom
Louisiana, LA
In-Telecom is seeking an experienced MSP Onboarding Project Manager to lead new managed IT clients through the onboarding and implementation process.
Added 4 mins ago
Assistant Project Manager Intern (Summer 2027) - Broken Arrow, OK
Interstates
Broken Arrow, OK · Tulsa, OK
We are looking for the future leaders on our Interstates Project Management team. At Interstates, we specialize in Electrical Construction, Engineering, Instrumentation, and Automation.…
Added 5 mins ago
DiGeronimo Companies
DiGeronimo Companies
Columbus, OH
The Business Development Manager is responsible for driving growth and expanding Independence Construction's presence in the Columbus market. This role focuses on developing new client…
Added 6 mins ago
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Merchandising ASM
Lowes
Syracuse, NY
- $62,000 to $104,000 USD / year
1 year of experience performing manager-on-duty responsibilities, including management of daily store operations and processes within and beyond assigned areas of responsibility.
Added 6 mins ago
IT Investment & Economic Business Case Project Manager
Noblis
Washington, DC
10+ years of experience in investment analysis, economic/business case development, program/project financial support, portfolio support, and/or related Information Technology Management,…
Added 7 mins ago
VP Compliance-Model Data and Governance
TD Securities (USA) LLC
NY
…reporting on the state of compliance to the Board, UDP and senior management, as needed, and providing advice and support, as…
Added 7 mins ago
Software Engineer III ( Adobe Tech Lead)
The Toronto-Dominion Bank (Canada)
Mount Laurel, NJ
…platform planning and design, integration and release / deployment…
Added 7 mins ago
Product Manager - Deposits & Liquidity (US) (US)
TD Bank, N.A.
Mount Laurel, NJ · NY
The Product Manager, Deposits & Liquidity (US), supports the management, enhancement, and development of TD's U.S. commercial deposit and liquidity product portfolio within Global…
Added 7 mins ago
Senior Compliance Testing Analyst (US)
TD Bank, N.A.
Charlotte, NC · Portland, ME · Mount Laurel, NJ · Greenville, SC
At TD Bank US Compliance, we're on a mission to build a more resilient and scalable compliance risk management function. As part of our team, you'll play a key role in reshaping compliance…
Added 7 mins ago
Sales Floor Dept Supervisor - Electrical - Plumbing
Lowes
Medford, OR
Experience using store computer systems (including but not limited to: Project Tool, Genesis, Sterling, M2O, Thin Client, etc.).
Added 8 mins ago
KW
Structured Cabling Installation Technician – Telecom
KR WOLFE
Newark, NJ
- $25 to $28 USD / hour
Troubleshoot client complex audio-video equipment.
Added 8 mins ago
Oliver Wyman- Private Capital/Industrials- Engagement Manager
Oliver Wyman, LLC
WA · NY
Engagement Managers lead client engagements from start to finish, taking ownership of project delivery, team management, and client relationships. They are responsible for structuring…
Added 9 mins ago
Commercial Assoc. Proj. Mgr.
PCI PHW Packaging Coordinators Inc.
Philadelphia, PA
Provide continuous support to Project Manager and team for day to day internal problem solving and trouble shooting.
Added 9 mins ago
Project Manager – NPI
PCI PHW Packaging Coordinators Inc.
Philadelphia, PA
Maintain and manage project plans, action trackers, and RAID logs in Smartsheet. Track progress against milestones and escalate schedule, cost, or scope risks to the Program Manager early.
Added 10 mins ago
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Restoration Project Manager
SERVPRO of North Mobile County
Mobile, AL
- $55,000 to $60,000 USD / year
As the Restoration Project Manager, you will oversee all aspects of assigned restoration projects and assigned restoration crews. This front-line management position leads their team to…

Expeditors

Transcon Manager

Laredo, TX, United States

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Job details

Posting language: English
Posted: Nov 3, 2026

Original job description

Company Description

“We’re not in the shipping business; we’re in the information business” -Peter Rose, Expeditors Founder

Global supply chain management is what we do, but at the heart of Expeditors you will find professionalism, leadership, and a friendly environment, all of which foster an innovative, customer service-based approach to logistics.

15,000 trained professionals
250+ locations worldwide
Fortune 500
Globally unified systems

Job Description

Department Manager manage the department and leads the team to achieving flawless operational execution, developing a strong and reliable team infrastructure, technical expertise, knowledgeable and promotable personnel while constantly driving efficiency, profitability and growth contributing our Vision and Mission Statement, making our promise real to all our employees and customers. Key Deliverables

•Proactively monitor key metrics to achieve expected results, department excellence above 90%:

People - Total Commitment to Employee Satisfaction & Development.

Timely & Valuable Performance Reviews every 12 months and 1:1s every 3 months.
Team members to complete mandatory and 52-hrs. training per year/4.33 per month.

Operational Excellence - Drive Customer Satisfaction through Execution & Transparency.

Operational performance KPI above 90%.
Product OPA Audit Result.

Finance - Relentless Pursuit of Efficiency driving capacity, productivity (Increase SPP & Reduce EPS).

OIBB Growth – 10% increase year over year and Ratio R:E = 2:1 Minimum.
Increase department Shipment Count - 10% year over year.
A/R within terms – 100% of A/R within 30 days of customers’ credit terms.
Reserves - No Reserves (A/R, Provisions, Intercompany).
Reduce EPS (Expense per Shipment).

Customers

Revenue Growth – 10% increase year over year.
5% revenue diversification (New Business).
5% of New Revenue every year (New Logo).
Customer Loyalty – Business reviews every 3 months score 100%.
Customer Meetings – At least 8 face to face meetings per month.
Customer Retention 100%.

Administration and Personnel Management:

Exemplify and Teach Our Culture, Mission and Goals.
Follow the 10 Critical Success Factors and the ‘What’s expected of a Manager’ guidelines.
Servant Leadership mindset. Use team feedback to adapt and maximize the leadership capacities.
Ensure that department is properly staffed, structured and organized and interview regularly.
Ensure all needs and tools required are available for the Department to be successful in all areas.
Support your team and help them develop their careers through to the next level of account management or other positions within Expeditors.
Engage with team members daily, conduct check-in meetings regularly assisting them with ongoing feedback, coaching and mentoring.
Be visionary as it relates to managing staff, processes and tools to be able to handle volume spikes, growth locally or supporting other branches.
Define and establish a structure to cover operational needs of the dept., considering future growth.
Own your self-development. Prepare, follow-up and execute on your personal development goals.
Build healthy cross-functional relationship and work environment, promote team spirit and cohesiveness in the department.
Ensure that company controls, policies, procedures, processes are understood and complied with.
Support all Employee Satisfaction initiatives.
Manage capacity and resource needs for the department.
Define, execute and update department TBP, goals, drive execution and monitor the progress.

Operations Key Responsibilities:

•Effectively manage and monitor service execution within the Transcon department, leading and assisting our relentless pursuit of efficiency and operational excellence:

Performance Management: Ensure oversight, including self-assessments and daily, weekly and monthly performance monitoring so that issues (root cause) are resolved proactively.
Exception Management: Review all exceptions to drive efficiency internally (controlled) and through interacting with our customers (uncontrolled).
Map and understand department process flow, constantly looking for areas to improve efficiency to offer customers better cycle times, service while improving margins.
Actively participate in the optimization of systems and tools and continuously improve the efficiency, productivity and quality of the service.
Make certain that client specific instructions are understood at the desk level to properly process shipments and invoices. Maintain SOPs updated for all customers.
Ensure proper use of all Expeditor systems and tools, especially ETMS, CRM, Transcon workflow, etc. Make certain that files are logged correctly and timely with proper codes, trace types and events.
Ensure that all correspondence within business unit is handled timely and professionally.
Build and maintaining strong relationships with service providers and customers.
Manage service provider program, ensuring high-level operational efficiency and complete evaluation of service providers, as necessary.
Stay current with developments and changes in regulations or company offerings and educate staff.
Escalate issues to Department Manager and Branch Operations Manager timely when needed.

Sales, Marketing and Growth:

Define business development strategy to ensure existing customer revenue growth.
Active involvement with sales, customer retention and development, and account management globally to maintain and develop relationships with existing and new customers.
Drive Product Pipeline to achieve Net Revenue Growth goals (10% increase year over year).
Support Project Manager Operations, T&I, and account management teams to make certain that customer requirements are both understood and properly Transitioned and implemented.
Respond to requests for proposal, quotation or information timely and with market competitive pricing matching the scope of service required by the customer.
Actively participate in customer visits and calls and ensure that they are documented in CRM.
Prepare effective customer presentations and updates.
Active involvement and Collaboration with Corridor Business Development Mgr. and Sales teams.

Finance Excellence:

Comply with all our policies, including the credit policy.
Monitor the Daily Branch Revenue report (Daily) to identify and correct errors timely.
Ensure that all files are timely and correctly billed.
Review department P&L monthly and understand department’s net revenue and expenses incurred.
Review and manage department profitability at the customer and file level.
Manage and ensure that all billed not paid and paid not billed items are properly handle and closed.
Support with the team when necessary to solve customer A/R and communicate with customers regarding either late payments or invoice discrepancies.
Participate on the preparation of the yearly budget and manage the efforts towards meeting budget.
Ensure Department operates in compliance with all Finance Policies, including but not limited to: Timely Invoicing, Revenue Recognition, Accounting Do’s and Don’ts, Credit, etc.

Compliance:

Ensure full adherence to all applicable Transcon and transportation regulations, maintaining the highest compliance standards.
Serve as a role model for integrity by consistently following company policies and promoting a culture of accountability.
Communicate policies and regulatory requirements to ensure team understanding and compliance.

Security, Health and Safety:

Immediatel notify the Branch’s Health and Safety representative any unsafe condition that could put employees at risk in the workplace as well as any incident or accident.

Qualifications

To excel in this role, candidates should possess the following education, experience, and competencies: Education & Experience

Bachelor’s degree in Business Administration, Supply Chain Management, Logistics, or a related field (or equivalent combination of education and experience).
4+ years of experience in logistics, supply chain, or transportation operations, required.
2+ years of experience in domestic transportation, preferred.
3+ year of supervisory experience, required.
1+ year of Operations Manager experience, preferred.
Proven success in business development, customer engagement, and strategic relationship management.
Strong leadership skills, and developing high-performing teams, prioritizing employee satisfaction.
Solid business acumen, including P&L management, commercial decision-making. Strong focus in customer satisfaction.
Highly organized and Strategic planning.
Leading change.
Excellent analytical, project management, process improvement, and problem-solving capabilities.
Strong influencing and communication skills.
Advanced proficiency in Microsoft Office applications and business systems.
Process-oriented and commitment to continuous improvement.
Results-driven, with a track record of meeting and exceeding performance targets.
Excellent negotiation skills and ability to build long-term partnerships.
Strong interpersonal and communication abilities, including written, verbal, and presentation.
English and Spanish fluency.

Additional Information All your information will be kept confidential according to EEO guidelines.

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More about this job

Skills

Customer service
Personnel management
Leadership
Coaching
Monitor customer service
Performance management
ETMS
Workflow
Sales
Presentation skills
Collaboration
Communicate with customers
Regulatory compliance
Health and safety
Supply chain management
Logistics
Prioritization
Decision making
Strategic planning
Project management
Process improvement
Problem solving
Communication skills
Microsoft Office
Negotiation

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