Jobs in the United States

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Added 1 min ago
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Clinic Manager I
Actalent
Los Angeles, CA
- $70,000 to $100,000 USD / year
…clinical background that allows them to effectively support and lead back-office teams.Position…
Added 1 min ago
Seasonal Digital Lead
PACSUN
Camarillo, CA
The Seasonal Digital Lead supports the Store Manager and Assistant Store Managers in leading customer-focused, efficient and productive digital fulfillment during the holiday season. This…
Added 1 min ago
Senior Project Manager (Steel or Mechanical Piping)
RK Industries, LLC
Henderson, CO
Looking to lead high-impact projects with a top-tier Steel team? We're hiring a Senior Project Manager to drive complex structural steel builds, sophisticated skidded systems, modular…
Added 1 min ago
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Part Sales Manager – Full Time
AutoZone
Plaistow, NH
- Full-time
…executing store operations with excellence. Under the Store Manager’s guidance, MITs lead by example, demonstrating initiative and strong leadership. Through operational oversight and team…
Added 1 min ago
A
Part Sales Manager – Full Time
AutoZone
Fountain, CO
- Full-time
…executing store operations with excellence. Under the Store Manager’s guidance, MITs lead by example, demonstrating initiative and strong leadership. Through operational oversight and team…
Added 1 min ago
A
Part Sales Manager – Full Time
AutoZone
Grand Prairie, TX
- Full-time
…executing store operations with excellence. Under the Store Manager’s guidance, MITs lead by example, demonstrating initiative and strong leadership. Through operational oversight and team…
Added 1 min ago
A
Part Sales Manager – Part Time
AutoZone
Memphis, TN
- Part-time
…executing store operations with excellence. Under the Store Manager’s guidance, MITs lead by example, demonstrating initiative and strong leadership. Through operational oversight and team…
Added 1 min ago
A
Part Sales Manager – Part Time
AutoZone
Gilbert, AZ
- Part-time
…executing store operations with excellence. Under the Store Manager’s guidance, MITs lead by example, demonstrating initiative and strong leadership. Through operational oversight and team…
Added 1 min ago
A
Part Sales Manager – Part Time
AutoZone
Tucker, GA
- Part-time
…executing store operations with excellence. Under the Store Manager’s guidance, MITs lead by example, demonstrating initiative and strong leadership. Through operational oversight and team…
Added 1 min ago
A
Part Sales Manager – Full Time
AutoZone
Tallahassee, FL
- Full-time
…executing store operations with excellence. Under the Store Manager’s guidance, MITs lead by example, demonstrating initiative and strong leadership. Through operational oversight and team…
Added 2 mins ago
A
Part Sales Manager – Full Time
AutoZone
Dallas, TX
- Full-time
…executing store operations with excellence. Under the Store Manager’s guidance, MITs lead by example, demonstrating initiative and strong leadership. Through operational oversight and team…
Added 2 mins ago
A
Part Sales Manager – Part Time
AutoZone
Spanish Fort, AL
- Part-time
…executing store operations with excellence. Under the Store Manager’s guidance, MITs lead by example, demonstrating initiative and strong leadership. Through operational oversight and team…
Added 2 mins ago
A
Part Sales Manager – Full Time
AutoZone
Slaton, TX · Lubbock, TX
- Full-time
…executing store operations with excellence. Under the Store Manager’s guidance, MITs lead by example, demonstrating initiative and strong leadership. Through operational oversight and team…
Added 2 mins ago
A
Part Sales Manager – Part Time
AutoZone
Lubbock, TX
- Part-time
…executing store operations with excellence. Under the Store Manager’s guidance, MITs lead by example, demonstrating initiative and strong leadership. Through operational oversight and team…
Added 2 mins ago
A
Part Sales Manager – Full Time
AutoZone
Pflugerville, TX
- Full-time
…executing store operations with excellence. Under the Store Manager’s guidance, MITs lead by example, demonstrating initiative and strong leadership. Through operational oversight and team…
Added 2 mins ago
Senior Business Development Manager
Technology Service Corporation
Remote, United States
…capture and proposal execution. The Senior Business Development Manager will travel as needed to customer sites and Falcata offices in the National Capital Region and Huntsville, AL, with…
Added 2 mins ago
Senior Business Development Manager
Technology Service Corporation
Huntsville, AL
…capture and proposal execution. The Senior Business Development Manager will travel as needed to customer sites and Falcata offices in the National Capital Region and Huntsville, AL, with…
Added 3 mins ago
Senior Program Manager - Virtual
Alight
Virtual, TX
Alight is seeking a Senior Program Manager to lead complex, technology-enabled programs and enterprise transformation initiatives.
Added 3 mins ago
UO
Staff RN - Critical Care Unit - Full Time 12 Hours Days (7:00AM to 7:30PM) (Union, Non-Exempt)
University of Southern California- HS
Arcadia, CA
- $49.86 to $76.69 USD / hour
- Full-time
Performs other duties as assigned by Manager / Director / Clinical Lead RN.
Added 4 mins ago
Da Vinci Specialist
Intuitive
Remote, United States
Lead account support plans that drive safe program execution and increase customer autonomy over time, including setting objectives, timelines and resources for relevant customers, in…
Added 4 mins ago
AB
Facilities Site Services Program Manager
American Battery Technology Company
Reno, NV
- $80,000 to $130,000 USD / year
The Facilities Program Manager is responsible for leading all facility services, employee-focused site services, and physical security programs to ensure a safe, efficient, and professional…
Added 5 mins ago
CM
Senior Project Manager
Cumming Management Group, Inc.
Chicago, IL
- $127,300 to $178,233.36 USD / year
The Senior Project Manager is the lead for all deliverables on a project team for one or more projects of medium to large size or complexity. This position is responsible for the overall…
Added 5 mins ago
CE
Civil/Site Senior Project Manager
Colliers Engineering & Design
Hamilton, NJ
- $131,670 to $186,780 USD / year
Colliers Engineering & Design is seeking a Senior Project Manager that will utilize leadership and engineering skills to manage multiple projects and train support staff in our Hamilton, NJ…
Added 5 mins ago
Senior Architectural Project Manager - Program Services
Colliers Engineering & Design
New York, NY
MG2, an affiliate of Colliers Engineering & Design is currently looking for a Senior Architectural Project Manager to join our New York, NY Office in our Client Programs Market to serve as…
Added 5 mins ago
Branch Operations Lead - Laguna Beach Market - Rancho Santa Margarita, CA
JPMC page
Rancho Santa Margarita, CA
As a Branch Operations Lead in a Chase Branch, you'll be at the heart of our branch operations, working closely with the Branch Manager, branch employees, and our team of experts. Your role…

Expeditors

Export Customer Service Manager

Peabody, MA, United States

$65,000 to $80,000 USD / year

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Job details

Pay: $65,000 to $80,000 USD / year
Posting language: English
Posted: Nov 9, 2026

Original job description

Company Description We take care of our employees, and they take care of our customers! Become a member of a global community! The international logistics industry is an integral piece of the global trade puzzle; we make the world go round. Global supply chain management is what we do, and at the heart of Expeditors you will find professionalism, leadership, and a friendly environment, all of which foster an innovative, customer service-based approach to logistics. Expeditors is a global logistics company headquartered in Seattle, Washington. As a Fortune 500 company, we employ over 19,000 trained professionals in a worldwide network of over 350+ locations across six continents. Expeditors satisfies the increasingly sophisticated needs of international trade through customized solutions and seamless, integrated information systems. Our Mission We recruit, train, and retain the very best logistics and technical experts the world over. We love to promote from within - more than 50 percent of our employees have been at Expeditors for five years or more. Our high retention rate is influenced by a unique compensation program for positions that are more than just jobs - they're chances to grow, do what you love and build a career with us!

Job Description

Lead and manage the Export Customer Service team to deliver exceptional service to customers and internal stakeholders.
Ensure customer inquiries, requests, complaints and escalations are addressed accurately and within established service standards.
Monitor daily customer service activities and allocate workloads appropriately to support business demands.
Drive customer retention through proactive relationship management, business reviews and service recovery initiatives.
Serve as the primary escalation point for complex customer service issues and implement corrective actions as needed.
Manage customer onboarding activities and support the transition of new business and updates to existing business.
Build and maintain strong relationships with customers, vendors, carriers and internal network offices.
Monitor customer KPIs, service commitments and operational performance metrics to ensure expectations are consistently met.
Conduct regular customer reviews and document customer interactions, opportunities and service issues in CRM systems.
Support sales initiatives through customer visits, quotations, customer presentations and retention activities.
Collaborate with operational departments to ensure service excellence and alignment with customer requirements.
Grow department revenue in line with District budget targets and management expectations.
Review customer profitability, service costs and financial performance to identify improvement opportunities.
Support BNP, AJAX, CLH and other financial reporting requirements to ensure clean financial accounting and compliance.
Monitor accounts receivable and support collection efforts to maintain payment terms and cash flow objectives.
Ensure timely and accurate billing practices are followed according to company and customer requirements.
Promote compliance with company policies, Operational Process Standards (OPS), customer SOPs and applicable government regulations.
Maintain a positive working relationship with the Trade Compliance Manager and support compliance initiatives and training efforts.
Manage the transition process for the Export Department
Identify and recommend process improvements to increase efficiency, service quality and customer satisfaction.
Ensure all customer SOPs are documented, maintained and reviewed regularly.
Plan and lead department huddles, team meetings, performance discussions and customer service strategy sessions.
Conduct employee performance evaluations, one-on-one meetings, coaching sessions and career development discussions in alignment with the 3+1 Initiative.
Develop supervisors and key staff members while maintaining succession plans and department continuity.
Monitor overtime, productivity, staffing levels and resource allocation to maximize department effectiveness.
Maintain awareness of market conditions, transportation trends, customer requirements and industry developments.

Physical Demands

Use of standard office equipment - computer with keyboard and mouse, phone, fax/copy/scan machine, etc.
Write with pencil/pen/marker
Functions performed primarily while seated at desk

Qualifications

Global logistics industry knowledge
Proven customer service leadership experience.
Good computer skills (e.g., MS Excel, MS Word)
Fluent in English
Proven problem solving, interpersonal, communication and leadership skills
4 years of industry specific knowledge
Graduate of IATA/FIATA introductory course (preferred)

Additional Information

Expeditors offers excellent benefits:

Paid Vacation, Holiday, Sick Time
Health Plan: Medical
Life Insurance
Employee Stock Purchase Plan
Training and Personnel Development Program
Growth opportunities within the company
Employee Referral Program Bonus
Annual Pay Range $65,000 - $80,000, based on experience

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