Jobs in the United States

25+ jobs

Save this search

Added just now
Janitorial Supervisor
Didlake, Inc.
Fort Belvoir, VA
Identifies staff development and training gaps and consults with PM to ensure training is obtained.
Added just now
Senior Accountant, US Accounting
Galderma Laboratories, LP
United States
In addition to base salary, this role is eligible to participate in an annual short-term incentive program, subject to
Added just now
CO
Public Works/Drainage - Drainage Maintenance Tech
City of Hampton
Hampton, VA
- $16.24 to $29.22 USD / hour
Training and Career Development: The Employee Education Assistance Program (EEAP) encourages employee development through (1) educational programs leading to a degree, (2) skilled craft or…
Added just now
CO
Deputy I Commissioner of Revenue
City of Hampton
Hampton, VA
- $20.57 to $22.62 USD / hour
Training and Career Development: The Employee Education Assistance Program (EEAP) encourages employee development through (1) educational programs leading to a degree, (2) skilled craft or…
Added 1 min ago
Claims Representative II - Trainee
PNI
Waukesha, WI
…claims handling through both a formal and on-the-job training program. Upon the successful completion of the program, the Claims Rep II - Trainee is a candidate for promotion to the Claims…
Added 1 min ago
Safety & Compliance Manager
AIRGAS Airgas USA, LLC
Carnegie, PA · Franklin, PA · Export, PA · Youngstown, OH · Dubois, PA
The Safety Manager is responsible for managing and coordinating the area’s loss control initiatives. The Safety Manager coordinates training for regulatory safety & compliance, claims…
Added 1 min ago
Branch Manager
AIRGAS Airgas USA, LLC
Sumter, SC
Airgas is Hiring for a Branch Manager in Sumter, SCI!
Added 1 min ago
Plant Manager
AIRGAS Airgas USA, LLC
Chester, VA
…reports or multiple locations.Airgas is hiring for a Plant Manager in Chester,…
Added 1 min ago
Plant Engineer
AIRGAS Airgas USA, LLC
Merritt Island, FL
Reports equipment needs, unsafe conditions, and potential environmental hazards to the Plant Manager immediately and documents all findings in a timely and comprehensive manner.
Added 1 min ago
Technical Project Manager
IGT, a Nevada Corporation
Las Vegas, NV
The Program Manager III manages complex projects and program activities within defined scope, schedule, budget, and quality requirements. The role coordinates work across the product…
Added 1 min ago
Technical Project Manager
IGT, a Nevada Corporation
Las Vegas, NV
The Program Manager III manages complex projects and program activities within defined scope, schedule, budget, and quality requirements. The role coordinates work across the product…
Added 1 min ago
System Consultant II
IGT, a Nevada Corporation
Las Vegas, NV
Work with the manager to establish an individual development plan aligned with professional interests and growth.
Added 1 min ago
GA
Physical Therapy Assistant (PTA)
Genesis Administrative Services
Mechancsbrg, PA
- $28 to $33 USD / hour
…more. Earn rewards through our PowerZone Employee Recognition Program, and expand your expertise with our Clinicians in Action professional development…
Added 1 min ago
RA
COMMUNITY MANAGER - Enclave at Depot Park
Royal American Companies
Kennesaw, GA
- $21 to $24 USD / hour
Under the direct supervision of the Regional Manager and/or Area Manager, the Community Manager is responsible for full oversight of their assigned property and providing leadership and…
Added 1 min ago
Data Engineer
PNC Bank NA
PA · Phoenix, AZ · Strongsville, OH · Birmingham, AL · Farmers Branch, TX
Design, implement and standardize the use of AI and Generative AI tools for automation of tasks, accelerate development and streamline platform efficiency and governance
Added 1 min ago
Client & Community Relations Assistant Director
PNC Bank NA
FL
…encourage candidates to connect with their recruiter and hiring manager to understand workplace expectations and ensure the role aligns with their…
Added 1 min ago
Relationship Banker Business Specialist
PNC Bank NA
Freehold, NJ
…professional experience and/or successful completion of a formal development program. In lieu of a degree, a comparable combination of education, job specific certification(s), and…
Added 1 min ago
Software Architect Sr (AI & Intelligent Automations)
PNC Bank NA
Farmers Branch, TX
…encourage candidates to connect with their recruiter and hiring manager to understand workplace expectations and ensure the role aligns with their…
Added 1 min ago
Branch Manager
PNC Bank NA
TX
…opportunity to contribute to the company’s success. As a Branch Manager within PNC's University Commons Branch, you will be based in Round Rock,…
Added 2 mins ago
Clinical Nurse Manager
Appalachian Regional Healthcare, Inc.
Beckley, WV
Recommends and implements appropriate actions related to staff development, conflict resolution, policy compliance, performance evaluations, and disciplinary processes to support…
Added 2 mins ago
J
Bridge Project Manager
Jobot
Chicago, IL
- $100,000 to $125,000 USD / year
&bullet; Ability to grow client relationships and become involved in business development
Added 2 mins ago
OR
Wireless Retail Sales Associate - W2860
OSL Retail Services Inc
POOLER, GA
- $18.5 USD / hour
Benefit from sales incentives, career development opportunities, and an employee referral program.
Added 2 mins ago
AB
Talent Acquisition Support
Arvest Bank
Webb City, MO
- $20 to $24.95 USD / hour
Level 1 -- Training: The primary focus will be training and development while working with a seasoned mentor. Progression to Level 2 is dependent upon the successful completion of all…
Added 2 mins ago
OR
Wireless Retail Sales Associate - W1241
OSL Retail Services Inc
DAVENPORT, IA
- $18 USD / hour
Benefit from sales incentives, career development opportunities, and an employee referral program.
Added 2 mins ago
OR
Wireless Retail Sales Associate - W1735
OSL Retail Services Inc
WHEELING, IL
- $18 USD / hour
Benefit from sales incentives, career development opportunities, and an employee referral program.

Expeditors

Export Customer Service Manager

Peabody, MA, United States

$65,000 to $80,000 USD / year

Apply About employer

Applications open in a new tab.

Job details

Pay: $65,000 to $80,000 USD / year
Posting language: English
Posted: Nov 9, 2026

Original job description

Company Description We take care of our employees, and they take care of our customers! Become a member of a global community! The international logistics industry is an integral piece of the global trade puzzle; we make the world go round. Global supply chain management is what we do, and at the heart of Expeditors you will find professionalism, leadership, and a friendly environment, all of which foster an innovative, customer service-based approach to logistics. Expeditors is a global logistics company headquartered in Seattle, Washington. As a Fortune 500 company, we employ over 19,000 trained professionals in a worldwide network of over 350+ locations across six continents. Expeditors satisfies the increasingly sophisticated needs of international trade through customized solutions and seamless, integrated information systems. Our Mission We recruit, train, and retain the very best logistics and technical experts the world over. We love to promote from within - more than 50 percent of our employees have been at Expeditors for five years or more. Our high retention rate is influenced by a unique compensation program for positions that are more than just jobs - they're chances to grow, do what you love and build a career with us!

Job Description

Lead and manage the Export Customer Service team to deliver exceptional service to customers and internal stakeholders.
Ensure customer inquiries, requests, complaints and escalations are addressed accurately and within established service standards.
Monitor daily customer service activities and allocate workloads appropriately to support business demands.
Drive customer retention through proactive relationship management, business reviews and service recovery initiatives.
Serve as the primary escalation point for complex customer service issues and implement corrective actions as needed.
Manage customer onboarding activities and support the transition of new business and updates to existing business.
Build and maintain strong relationships with customers, vendors, carriers and internal network offices.
Monitor customer KPIs, service commitments and operational performance metrics to ensure expectations are consistently met.
Conduct regular customer reviews and document customer interactions, opportunities and service issues in CRM systems.
Support sales initiatives through customer visits, quotations, customer presentations and retention activities.
Collaborate with operational departments to ensure service excellence and alignment with customer requirements.
Grow department revenue in line with District budget targets and management expectations.
Review customer profitability, service costs and financial performance to identify improvement opportunities.
Support BNP, AJAX, CLH and other financial reporting requirements to ensure clean financial accounting and compliance.
Monitor accounts receivable and support collection efforts to maintain payment terms and cash flow objectives.
Ensure timely and accurate billing practices are followed according to company and customer requirements.
Promote compliance with company policies, Operational Process Standards (OPS), customer SOPs and applicable government regulations.
Maintain a positive working relationship with the Trade Compliance Manager and support compliance initiatives and training efforts.
Manage the transition process for the Export Department
Identify and recommend process improvements to increase efficiency, service quality and customer satisfaction.
Ensure all customer SOPs are documented, maintained and reviewed regularly.
Plan and lead department huddles, team meetings, performance discussions and customer service strategy sessions.
Conduct employee performance evaluations, one-on-one meetings, coaching sessions and career development discussions in alignment with the 3+1 Initiative.
Develop supervisors and key staff members while maintaining succession plans and department continuity.
Monitor overtime, productivity, staffing levels and resource allocation to maximize department effectiveness.
Maintain awareness of market conditions, transportation trends, customer requirements and industry developments.

Physical Demands

Use of standard office equipment - computer with keyboard and mouse, phone, fax/copy/scan machine, etc.
Write with pencil/pen/marker
Functions performed primarily while seated at desk

Qualifications

Global logistics industry knowledge
Proven customer service leadership experience.
Good computer skills (e.g., MS Excel, MS Word)
Fluent in English
Proven problem solving, interpersonal, communication and leadership skills
4 years of industry specific knowledge
Graduate of IATA/FIATA introductory course (preferred)

Additional Information

Expeditors offers excellent benefits:

Paid Vacation, Holiday, Sick Time
Health Plan: Medical
Life Insurance
Employee Stock Purchase Plan
Training and Personnel Development Program
Growth opportunities within the company
Employee Referral Program Bonus
Annual Pay Range $65,000 - $80,000, based on experience

Apply About employer

Report this job