Jobs in the United States

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Added 1 min ago
D
HRIS Business Operations Manager
Dudek
Remote, United States
- $135,000 to $150,000 USD / year
Serves as the HRIS functional lead for major enterprise technology transformations, representing HR systems, employee data, integrations, controls, and workforce process requirements in…
Added 2 mins ago
MC
Shop Technician
Motive Companies
Anaheim, CA
- $25 USD / hour
Receive and check in industrial batteries by visually inspecting, and tracking required details on forms and within computer systems
Added 3 mins ago
CH
Warehouse Associate, Second Shift
Cardinal Health 200, LLC
United States
- $22.11 USD / hour
Follow established process to fulfill orders. This includes accurately picking products, performing quality control checks, packing products, inputting product information into computer,…
Added 3 mins ago
CH
Warehouse Associate, Day Shift
Cardinal Health 200, LLC
United States
- $20.61 USD / hour
Follow established process to fulfill orders. This includes accurately picking products, performing quality control checks, packing products, inputting product information into computer,…
Added 3 mins ago
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Sr. Enterprise Applications Experience Manager
G-P
Remote, United States
- $136,800 to $171,000 USD / year
BS/BA degree in Computer Science, Information Systems, Business Administration, or equivalent practical experience.
Added 5 mins ago
Instrumentation/Automation Service Engineer I
Genomic Health, Inc.
United States
…service team. This role requires strong communication skills to lead by example, ensuring customer satisfaction and smooth laboratory operations. Collaboration with team members is…
Added 6 mins ago
SOC Manager
Revolutional, LLC
Washington, DC
We are seeking an experienced SOC Manager to lead and oversee a team of security analysts within a federal Security Operations Center (SOC) that operates 24x7x365 across on-premises and…
Added 6 mins ago
Senior Software Technical Program Driver - OEM and NCP Escalations
NVIDIA USA
CA
We are seeking a skilled, motivated Senior Software Technical Program Driver to lead our efforts in crafting innovative compute software solutions for key sectors. Our work has made major…
Added 6 mins ago
AA
Tech Lead I
ARI Automotive Rentals Inc
Remote, United States
- $105,050 to $149,700 USD / year
Bachelor’s degree in Computer Science, Information Technology, Software Engineering, or a related field or equivalent work experience
Added 8 mins ago
Assistant Store Manager, Sales
Euromarket Designs, Inc.
United States
Experience with Microsoft Office, Google applications, computer systems and tablet devices
Added 8 mins ago
Visual Associate
Euromarket Designs, Inc.
United States
…passion for our customers and a spirit of fun, we deliver high-quality home furnishings that are expertly designed, responsibly sourced and bring beauty and function to people’s homes. From…
Added 8 mins ago
NM
Lead Payor Specialist
Northwestern Memorial Healthcare
Chicago, IL
- $25.08 to $37.62 USD / hour
The Lead Payor Specialist supports the Quality Utilization team to efficiently communicate with payors and ensure timely initial stay authorization and continued stay authorizations for…
Added 8 mins ago
RK
Department Lead - Livestock/Ag
Rural King
Wytheville, VA
- $16 to $19.5 USD / hour
Comfortable navigating computer systems and software to assist customers or manage tasks.
Added 9 mins ago
Industrial Engineering Lead
General Motors LLC
Toledo, OH
Competencies: Proven ability to design work operations that meet safety, quality, and efficiency requirements. Knowledge of Standardized Work (STDS), Assembly Line Balance (APS), Benchmark…
Added 9 mins ago
Design Release Engineer - Cooling Pump System & Hardware
General Motors LLC
Warren, MI
Lead the overall execution of new RESS, Drive Unit and Internal Combustion Engine thermal and cooling components throughout the Global Powertrain Development Process (GPDP)
Added 9 mins ago
LBNF/DUNE Mechanical Design Engineer
Brookhaven Science Associates, LLC
Upton, NY
Draft SOWs for fabrication/procurement contracts and oversee the fabrication/procurement process
Added 11 mins ago
RTL Design Engineer, Google Cloud - Sunnyvale
Google
Sunnyvale, CA
In most instances, this position requires in-person interviews as part of the hiring process.
Added 12 mins ago
A
Principal ASIC Design Engineer
Aerospace
Plymouth, MN · Clearwater, FL
- $173,000 to $200,000 USD / year
Lead the implementation of customer ASIC designs into Honeywell Aerospace ASIC platforms and technologies
Added 12 mins ago
Director, IT Audit
American Bankers Insurance Company of Florida
United States
Bachelor’s degree in Information Systems, Computer Science, Accounting, Cybersecurity, or related field.
Added 13 mins ago
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Manufacturing Team Lead - Sheet Metal
Protolabs
Nashua, NH
- $22 to $30 USD / hour
Take the lead in a hands-on manufacturing environment where you'll help drive safety, quality, productivity, and team success. The Manufacturing Team Lead coordinates daily shift…
Added 13 mins ago
FE
Manager, Engineering (Enterprise Data Group)
Federal Express Corporation
Memphis, TN · Plano, TX · Moon Township, PA
- $9,719.96 to $13,812.57 USD / month
…architecture standards, API-first strategies, decoupled event-driven systems (e.g., Kafka, JMS relays), and data mesh/conformance principles across diverse source…
Added 14 mins ago
Principal Software Test Lead Engineer
RTX
United States
We are seeking a Software Lead Test Engineer to join our Physical Sciences & Systems business unit located in Middletown, Rhode Island. Responsibilities will include, but are not limited…
Added 15 mins ago
IT/OT Solutions Architect
Proconex
Royersford, PA
…in the Mid-Atlantic region. We provide a full portfolio of Process Automation Control Systems, Valves and Control Devices, and related technologies and services to a range of customers - in…
Added 15 mins ago
Supervisor - Product Support Field I
MacAllister Machinery
Novi, MI
Basic computer proficiency in MS Office (Word, Excel, Outlook) and service-management systems.
Added 18 mins ago
CB
CareIQ Intake Specialist I
CorVel Brand
Remote, United States
- $15.61 to $23.82 USD / hour
Computer proficiency and technical aptitude with the ability to utilize Microsoft Office and Proprietary Systems

Expeditors

Export Customer Service Manager

Peabody, MA, United States

$65,000 to $80,000 USD / year

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Job details

Pay: $65,000 to $80,000 USD / year
Posting language: English
Posted: Nov 9, 2026

Original job description

Company Description We take care of our employees, and they take care of our customers! Become a member of a global community! The international logistics industry is an integral piece of the global trade puzzle; we make the world go round. Global supply chain management is what we do, and at the heart of Expeditors you will find professionalism, leadership, and a friendly environment, all of which foster an innovative, customer service-based approach to logistics. Expeditors is a global logistics company headquartered in Seattle, Washington. As a Fortune 500 company, we employ over 19,000 trained professionals in a worldwide network of over 350+ locations across six continents. Expeditors satisfies the increasingly sophisticated needs of international trade through customized solutions and seamless, integrated information systems. Our Mission We recruit, train, and retain the very best logistics and technical experts the world over. We love to promote from within - more than 50 percent of our employees have been at Expeditors for five years or more. Our high retention rate is influenced by a unique compensation program for positions that are more than just jobs - they're chances to grow, do what you love and build a career with us!

Job Description

Lead and manage the Export Customer Service team to deliver exceptional service to customers and internal stakeholders.
Ensure customer inquiries, requests, complaints and escalations are addressed accurately and within established service standards.
Monitor daily customer service activities and allocate workloads appropriately to support business demands.
Drive customer retention through proactive relationship management, business reviews and service recovery initiatives.
Serve as the primary escalation point for complex customer service issues and implement corrective actions as needed.
Manage customer onboarding activities and support the transition of new business and updates to existing business.
Build and maintain strong relationships with customers, vendors, carriers and internal network offices.
Monitor customer KPIs, service commitments and operational performance metrics to ensure expectations are consistently met.
Conduct regular customer reviews and document customer interactions, opportunities and service issues in CRM systems.
Support sales initiatives through customer visits, quotations, customer presentations and retention activities.
Collaborate with operational departments to ensure service excellence and alignment with customer requirements.
Grow department revenue in line with District budget targets and management expectations.
Review customer profitability, service costs and financial performance to identify improvement opportunities.
Support BNP, AJAX, CLH and other financial reporting requirements to ensure clean financial accounting and compliance.
Monitor accounts receivable and support collection efforts to maintain payment terms and cash flow objectives.
Ensure timely and accurate billing practices are followed according to company and customer requirements.
Promote compliance with company policies, Operational Process Standards (OPS), customer SOPs and applicable government regulations.
Maintain a positive working relationship with the Trade Compliance Manager and support compliance initiatives and training efforts.
Manage the transition process for the Export Department
Identify and recommend process improvements to increase efficiency, service quality and customer satisfaction.
Ensure all customer SOPs are documented, maintained and reviewed regularly.
Plan and lead department huddles, team meetings, performance discussions and customer service strategy sessions.
Conduct employee performance evaluations, one-on-one meetings, coaching sessions and career development discussions in alignment with the 3+1 Initiative.
Develop supervisors and key staff members while maintaining succession plans and department continuity.
Monitor overtime, productivity, staffing levels and resource allocation to maximize department effectiveness.
Maintain awareness of market conditions, transportation trends, customer requirements and industry developments.

Physical Demands

Use of standard office equipment - computer with keyboard and mouse, phone, fax/copy/scan machine, etc.
Write with pencil/pen/marker
Functions performed primarily while seated at desk

Qualifications

Global logistics industry knowledge
Proven customer service leadership experience.
Good computer skills (e.g., MS Excel, MS Word)
Fluent in English
Proven problem solving, interpersonal, communication and leadership skills
4 years of industry specific knowledge
Graduate of IATA/FIATA introductory course (preferred)

Additional Information

Expeditors offers excellent benefits:

Paid Vacation, Holiday, Sick Time
Health Plan: Medical
Life Insurance
Employee Stock Purchase Plan
Training and Personnel Development Program
Growth opportunities within the company
Employee Referral Program Bonus
Annual Pay Range $65,000 - $80,000, based on experience

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