Jobs in the United States

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Branch Operations Lead - Clemson Tiger Blvd Branch - Clemson, SC
JPMC page
Clemson, SC
Collaborate with the Branch Manager to create a welcoming and vibrant atmosphere in the branch, ensuring every client enjoys an exceptional experience and feels part of a dynamic community.
Added 1 min ago
Ophthalmic Technician
Eye Health America LLC
Saint Petersburg, FL
…are building a trusted network rooted in quality, growth, and community impact - guided by our purpose of making lives better with personalized…
Added 1 min ago
Ophthalmic Technician
Eye Health America LLC
Venice, FL
…are building a trusted network rooted in quality, growth, and community impact - guided by our purpose of making lives better with personalized…
Added 1 min ago
Ophthalmic Technician
Eye Health America LLC
Sarasota, FL
…are building a trusted network rooted in quality, growth, and community impact - guided by our purpose of making lives better with personalized…
Added 1 min ago
Ophthalmic Technician
Eye Health America LLC
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…are building a trusted network rooted in quality, growth, and community impact - guided by our purpose of making lives better with personalized…
Added 1 min ago
VR
VP - Engineering
Vornado Realty Trust
New York, NY
- $250,000 to $300,000 USD / year
…with Sustained Excellence seven times. Through its Vision 2030 program, Vornado is committed to achieving carbon neutrality across its portfolio by 2030. The company’s Board of Directors…
Added 2 mins ago
EC
Retail Sales Associate
EZPAWN Colorado, Inc.
Sheridan, CO
- $16 to $17.5 USD / hour
Follow the Career Path and apply for an Assistant Manager position which includes a 6-month training program to build the foundation to run your own store
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BHID Certified Peer Specialist
PMHCC Inc.
Philadelphia, PA
Participates in the identification of community resources that support individual's goals and interests in collaboration with case manager and other team staff, with particular focus on…
Added 2 mins ago
TA
Library Supervisor
Texas A&M University
College Station, TX
- $51,584 USD / year
Shelving Unit Operation - Assists the Unit Manager with various administrative tasks and providing backup support when the manager is absent. Monitors the Shelving’s Share email accounts…
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Hybrid Bilingual Product Manager, Medicare Advantage
E2E Alignment Healthcare USA, LLC
Remote, United States
…room for growth and innovation alongside the Alignment Health community. Working at Alignment Health provides an opportunity to do work that really matters, not only changing lives but…
Added 2 mins ago
Behavioral Health Specialist II
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United States
BASIC KNOWLEDGE: 96337118Baccalaureate Degree in a Human Service field preferred.Other education and experience considered and may be substituted for educational requirements at the…
Added 2 mins ago
Human Resources Business Partner
Hollywood Gaming at Dayton Raceway
Dayton, OH
…retention, staff development, engagement, employee relations, guest service, compensation, wellness and performance management issues. Identify and establish partnership with local…
Added 2 mins ago
Underwriting Operations Technician
BITCO INSURANCE COMPANIES
Davenport, IA
Opportunities to give back through corporate philanthropy and community service initiatives
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Business Development Manager
GFL Environmental
Kansas City, MO
Mental health support through Employee Assistance Program
Added 2 mins ago
Shift Manager
Arby's
GUNTERSVILLE, AL
You will help operate the restaurant on a day-to-day basis as a Shift Manager. You will help the management team, ensuring that every shift operates smoothly. You’ll also help team members…
Added 3 mins ago
Regional Employee Relations Manager
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Pleasanton, CA · Duarte, CA · Phoenix, AZ · Seattle, WA
The Regional Employee Relations Manager serves as a strategic Human Resources partner to operational and HR leaders across a multi-site portfolio of Life Plan Communities. The role is…
Added 3 mins ago
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Part Sales Manager – Part Time
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- Part-time
As a Parts Sales Manager, where you'll play a key role in driving sales performance, fostering a high-performing team, and ensuring an exceptional WOW! Customer Service experience. Join a…
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Part Sales Manager – Part Time
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Part Sales Manager – Part Time
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Part Sales Manager – Part Time
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Protective Services Mgr - Northern Viginia
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United States
We value the unique perspectives individuals bring from all backgrounds and career paths - whether shaped by military service, community college education, or a wide range of work and life…
Added 3 mins ago
Client Reporting Senior Analyst- Global Credit Operations
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…all backgrounds and career paths - whether shaped by military service, community college education, or a wide range of work and life…
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Maintenance Supervisor
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Work with Property Manager to establish an ongoing Preventive Maintenance Program. And conduct weekly community light inspections.
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CY
Studio Coordinator-Huntington Beach
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We are fiercely committed to our core values of empowering everyone, practicing gratitude, building community, growing forward and laughing together. These core values align us in service…
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Case Manager
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Under the general direction of the Case Manager Supervisor or Assistant Program Director, Case Managers work to connect clients to essential care and services, secure access to benefits…

Expeditors

Export Customer Service Manager

Peabody, MA, United States

$65,000 to $80,000 USD / year

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Job details

Pay: $65,000 to $80,000 USD / year
Posting language: English
Posted: Nov 9, 2026

Original job description

Company Description We take care of our employees, and they take care of our customers! Become a member of a global community! The international logistics industry is an integral piece of the global trade puzzle; we make the world go round. Global supply chain management is what we do, and at the heart of Expeditors you will find professionalism, leadership, and a friendly environment, all of which foster an innovative, customer service-based approach to logistics. Expeditors is a global logistics company headquartered in Seattle, Washington. As a Fortune 500 company, we employ over 19,000 trained professionals in a worldwide network of over 350+ locations across six continents. Expeditors satisfies the increasingly sophisticated needs of international trade through customized solutions and seamless, integrated information systems. Our Mission We recruit, train, and retain the very best logistics and technical experts the world over. We love to promote from within - more than 50 percent of our employees have been at Expeditors for five years or more. Our high retention rate is influenced by a unique compensation program for positions that are more than just jobs - they're chances to grow, do what you love and build a career with us!

Job Description

Lead and manage the Export Customer Service team to deliver exceptional service to customers and internal stakeholders.
Ensure customer inquiries, requests, complaints and escalations are addressed accurately and within established service standards.
Monitor daily customer service activities and allocate workloads appropriately to support business demands.
Drive customer retention through proactive relationship management, business reviews and service recovery initiatives.
Serve as the primary escalation point for complex customer service issues and implement corrective actions as needed.
Manage customer onboarding activities and support the transition of new business and updates to existing business.
Build and maintain strong relationships with customers, vendors, carriers and internal network offices.
Monitor customer KPIs, service commitments and operational performance metrics to ensure expectations are consistently met.
Conduct regular customer reviews and document customer interactions, opportunities and service issues in CRM systems.
Support sales initiatives through customer visits, quotations, customer presentations and retention activities.
Collaborate with operational departments to ensure service excellence and alignment with customer requirements.
Grow department revenue in line with District budget targets and management expectations.
Review customer profitability, service costs and financial performance to identify improvement opportunities.
Support BNP, AJAX, CLH and other financial reporting requirements to ensure clean financial accounting and compliance.
Monitor accounts receivable and support collection efforts to maintain payment terms and cash flow objectives.
Ensure timely and accurate billing practices are followed according to company and customer requirements.
Promote compliance with company policies, Operational Process Standards (OPS), customer SOPs and applicable government regulations.
Maintain a positive working relationship with the Trade Compliance Manager and support compliance initiatives and training efforts.
Manage the transition process for the Export Department
Identify and recommend process improvements to increase efficiency, service quality and customer satisfaction.
Ensure all customer SOPs are documented, maintained and reviewed regularly.
Plan and lead department huddles, team meetings, performance discussions and customer service strategy sessions.
Conduct employee performance evaluations, one-on-one meetings, coaching sessions and career development discussions in alignment with the 3+1 Initiative.
Develop supervisors and key staff members while maintaining succession plans and department continuity.
Monitor overtime, productivity, staffing levels and resource allocation to maximize department effectiveness.
Maintain awareness of market conditions, transportation trends, customer requirements and industry developments.

Physical Demands

Use of standard office equipment - computer with keyboard and mouse, phone, fax/copy/scan machine, etc.
Write with pencil/pen/marker
Functions performed primarily while seated at desk

Qualifications

Global logistics industry knowledge
Proven customer service leadership experience.
Good computer skills (e.g., MS Excel, MS Word)
Fluent in English
Proven problem solving, interpersonal, communication and leadership skills
4 years of industry specific knowledge
Graduate of IATA/FIATA introductory course (preferred)

Additional Information

Expeditors offers excellent benefits:

Paid Vacation, Holiday, Sick Time
Health Plan: Medical
Life Insurance
Employee Stock Purchase Plan
Training and Personnel Development Program
Growth opportunities within the company
Employee Referral Program Bonus
Annual Pay Range $65,000 - $80,000, based on experience

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