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Closed listing

Expeditors

Customs Brokerage Operations Manager

Remote, United States

This opening has closed.

The original listing is kept below for reference.

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Job details

Posting language: English
Posted: Nov 5, 2026

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Original job description

Archived listing. The details below describe a past opening.

Company Description Become a member of a global community! The international logistics industry is an integral piece of the global trade puzzle; we make the world go round. Global supply chain management is what we do, and at the heart of Expeditors you will find professionalism, leadership, and a friendly environment, all of which foster an innovative, customer service-based approach to logistics. Expeditors is a global logistics company headquartered in Seattle, Washington. As a Fortune 500 company, we employ over 19,000 trained professionals in a worldwide network of over 350+ locations across six continents. Expeditors satisfies the increasingly sophisticated needs of international trade through customized solutions and seamless, integrated information systems. Our Mission is to recruit, train, and retain the very best logistics and technical experts the world over. We love to promote from within - more than 50 percent of our employees have been at Expeditors for five years or more. Our high retention rate is influenced by a unique compensation program for positions that are more than just jobs - they're chances to grow, do what you love and build a career with us!

Job Description

PURPOSE To further develop the Customs brokerage product in the marketplace through focus on Operations, Finances, Sales, People, Systems, and Culture in adherence to the company’s policy and procedures.

Administration and Personnel Management:

Manage and monitor service execution within the Customs brokerage department.
Manage capacity and resource needs for the department.
Ensure that department is properly staffed, structured and organized.
Manage timely and effective staff evaluations and reviews.
Provide feedback, coaching, mentoring to staff on an ongoing basis.
Manage staff for continual growth in skills and expertise.
Identify with manager, develop, and mentor your No 2.
Prepare and execute personal goals.
Assist staff in preparing personal goals.
Make certain that all staff members complete annual training in required timeframes.
Make certain that new employees receive all mandatory training in required timeframes.
Maintain highest compliance levels for all necessary and applicable Customs and other government agency controls and requirements.
Ensure that company controls, policies, procedures, processes, applications, tools, and systems are understood and implemented.
Ensure that the company’s third party broker program is properly managed within the branch.
Ensure oversight, including self-assessments and daily monitoring so that issues are resolved at the root cause level.

Operations, Compliance and Customs Expertise

Be present at customs office and customs port office.
Support the manager in the following areas: o Building and maintaining strong relationships with vendors (AAACESA, trucking companies, Hutchinson, ICAVE, APM, TPB and others).
Working to be our vendors lowest cost customer promoting market solutions.
Evaluating vendors at defined intervals per company policy, focusing on areas of possible improvement with corrective action plans where needed.
If using third party brokers, provide clear instructions, procedures and expectations regarding both Expeditors’ and customer requirements.
Ensure the system reports including but not limited to the below list are utilized at the level of frequency mentioned in order to effectively supervise operations.
Make certain that all new clients are set up properly with any of the following that apply: power of attorney, letter of authorization, importers’ worksheet, DLSOP, and/or standard operating procedures.
Make certain that client specific instructions are clear and detailed to ensure that desk level staff can properly process entries for services.
Control department’s interface with Customs authorities.
Provide deskside training to department as needed in these specific areas:
National customs regulations.
Expeditors’ customs policies, controls, procedures and processes.
Operational and customer service execution.
Customer communication, interaction, development and maintenance.
Expeditors’ applications, tools, systems and their usage.
Client specific requirements.
Monitor and review post entry activity (IDMA) with branch compliance supervisor.
Monitor and review the productivity employee report.
Make certain that discrepancies are monitored and resolved timely and correctly with action items.
Stay current with developments and changes in regulations or company offerings; educate staff as these happen.

Support the Customs Brokerage Manager where needed:

Participate to staff appraisals, and at a minimum once per quarter per employee.
Ensure all staff and positions have job descriptions, clear expectations and are working with structured development plans.
Contribute to the effective weekly department meetings with team.
Review department goals and business plan periodically with the team to ensure buy-in and accountability.

Customer

Support the Customs Brokerage Manager and or the Sales department where needed:

Take an active role in the transition of new business/ updates to existing business.
Participate to retention calls with Operation Customer Service Manager.
Participate to sales calls with Customs Manager.
Participate on sales meeting and development the pipeline by industry.

Finance:

Use the overall report and compare the shipment and revenue trends for top 30.
Manage Garantias report.
Ensure to revise the single provision reporte with Customs Manager
Meet weekly or more if required with the department manager.
Follow up the AR report.

Compliance:

Promote compliance in diligently following all company policies and regulations and in being the role model of integrity and pride for all employees.
Proactively communicate with the team to ensure continuous awareness and understanding of policies and regulations.
Maintain a positive relationship with the Compliance Manager and support all compliance efforts and trainings.
Manage and Analysis for R1 report and show the results with actions items.
Manage and Analysis for IDMA report and show the results with actions items.
Manage and Analysis for penalty report and shoe the results with actions items.

Culture:

Proactively promote the company’s 10 cultural attributes: Appearance, Attitude, Confidence, Curiosity, Excellence, Integrity, Pride, Resolute, Sense of Humor, and Visionary.

Systems:

Be open to implementing new system changes and enhancements into your department.
Be involved and suggest system/process improvements.
Set the tone of this environment within your department.
Ensure department is using all system tools to their greatest advantage based on your department size and organization.
Stay current with developments and changes in regulations or company offerings; educate staff as these happen.

Support the Customs Brokerage Manager where needed:

Participate to staff appraisals, and at a minimum once per quarter per employee.
Ensure all staff and positions have job descriptions, clear expectations and are working with structured development plans.
Contribute to the effective weekly department meetings with team.
Review department goals and business plan periodically with the team to ensure buy-in and accountability.

Qualifications

Knowledge

Expeditors company policies and procedures knowledge
A good understanding of Expeditors’ products, services and systems
Strong market and competition knowledge
Good knowledge of customs brokerage process and system essential
Good knowledge of customs legislation, especially with regards to classification, valuation and origin
Understanding of ocean, transcon and air documentation process
Knowledge of air, road and ocean transport
Good knowledge of incoterms
Hazardous Materials certification (preferred)
Well rounded knowledge of the customs tariff and customs system
Working knowledge and experience of the customs regulations Skills
Effective interpersonal skills, including proven abilities to listen, comprehend, effectively communicate clearly and concisely to obtain positive results.
Good Microsoft Office skills (Excel, Word etc.)
Pro-active, strong organizational skills
Familiarity with digitization tools
Fluent in English
Proven negotiation skills
The ability to troubleshoot and solve problems quickly and effectively
The ability to maintain a privileged relationships with the customs authorities Behaviours
Emotional resilience
Set the weather for the team
Self-reflecting and open to feedback
Initiative and ability to work in autonomy
Role model of integrity and pride for all employees
Proven leadership attitude and background Education and Experience
3-5 years of Customs Brokerage experience (preferred)
Licensed Customs Broker (preferred)

Additional Information

Expeditors offers excellent benefits:

Paid Vacation, Holiday, Sick Time
Health Plan: Medical
Life Insurance
Employee Stock Purchase Plan
Training and Personnel Development Program
Growth opportunities within the company
Employee Referral Program Bonus

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