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Expeditors

Air Export Night Agent

Peabody, MA, United States

$50,000 to $60,000 USD / year

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Job details

Pay: $50,000 to $60,000 USD / year
Posting language: English
Posted: Nov 12, 2026

Original job description

Company Description We take care of our employees, and they take care of our customers! Become a member of a global community! The international logistics industry is an integral piece of the global trade puzzle; we make the world go round. Global supply chain management is what we do, and at the heart of Expeditors you will find professionalism, leadership, and a friendly environment, all of which foster an innovative, customer service-based approach to logistics. Expeditors is a global logistics company headquartered in Seattle, Washington. As a Fortune 500 company, we employ over 19,000 trained professionals in a worldwide network of over 350+ locations across six continents. Expeditors satisfies the increasingly sophisticated needs of international trade through customized solutions and seamless, integrated information systems. Our Mission We recruit, train, and retain the very best logistics and technical experts the world over. We love to promote from within - more than 50 percent of our employees have been at Expeditors for five years or more. Our high retention rate is influenced by a unique compensation program for positions that are more than just jobs - they're chances to grow, do what you love and build a career with us!

Job Description

Tasks & Duties:

Receive documents
Ensure smooth and timely shipment process flow
Ensure all customers standard operating procedures are followed as per the SOP
Ensure accurate and timely data entry into our operating system
Monitor shipment reports to ensure total customer satisfaction

Support the Supervisor in the following areas:

Allocating workloads, monitoring workboards to ensure internal KPI’s are met e.g. timely data entry
Build and maintaining strong relationships with customers
Assist the manager and supervisor in timely responding to requests for information and with market competitive pricing matching the scope of service required by the customer.
Assist in retention calls and complete customer reviews with your regular customers to document in the CRM
Monitor invoicing and BNP report where needed.
Proactively communicate with the team to ensure continuous awareness and understanding of policies and regulations.
Be a guide for the team - mentor agents and ensure that positive attitude is maintained within the team
Allocate workloads within team to ensure smooth operations during peak activity or staff absence.
Promote productivity tools within the team (e.g. using workboard, invoice processing, expo )
Be continuously open and positive to implementing new system changes and enhancements with your team

Physical Demands

Use of standard office equipment - computer with keyboard and mouse, phone, fax/copy/scan machine, etc.
Write with pencil/pen/marker
Functions performed primarily while seated at desk

Qualifications

Global logistics industry knowledge
Good computer skills (e.g., MS Excel, MS Word)
Experienced in handling export documents and operations
Fluent in English

Additional Information

Expeditors offers excellent benefits:

Paid Vacation, Holiday, Sick Time
Health Plan: Medical
Life Insurance
Employee Stock Purchase Plan
Training and Personnel Development Program
Growth opportunities within the company
Employee Referral Program Bonus
Base Pay Range: $50,000 - $60,000 per annually, based on Experience
It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

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More about this job

Skills

Data entry
Customer service
Office equipment
Logistics
Computer skills
Microsoft Excel
Microsoft Word

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Work requirements

Jobs in the United States