Jobs in the United States

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Manager, Service Desk (ONSITE)
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One-hour interview with Hiring Manager and peer team member (virtual)
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KS
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Expeditors

AI Manager

Columbus, OH, United States

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Job details

Posting language: English
Posted: Nov 13, 2026

Original job description

Company Description We take care of our employees, and they take care of our customers! Become a member of a global community! The international logistics industry is an integral piece of the global trade puzzle; we make the world go round. Global supply chain management is what we do, and at the heart of Expeditors you will find professionalism, leadership, and a friendly environment, all of which foster an innovative, customer service-based approach to logistics. Expeditors is a global logistics company headquartered in Seattle, Washington. As a Fortune 500 company, we employ over 19,000 trained professionals in a worldwide network of over 350+ locations across six continents. Expeditors satisfies the increasingly sophisticated needs of international trade through customized solutions and seamless, integrated information systems. Our Mission We recruit, train, and retain the very best logistics and technical experts the world over. We love to promote from within - more than 50 percent of our employees have been at Expeditors for five years or more. Our high retention rate is influenced by a unique compensation program for positions that are more than just jobs - they're chances to grow, do what you love and build a career with us!

Job Description

Overall Objectives

Drive change in how Columbus uses AI, starting with building practical tools that create capacity
Make AI easier to use and understand for every employee, at every level
Teach others the capabilities and help scale within the branch
Support the branch simplification strategy: fewer tools, cleaner processes and more time for customers

Summary Description The AI Manager drives AI adoption across the Columbus District. Early on, the focus is building practical tools that remove repetitive work and show quick results. Just as important, this person teaches every level of the organization, from frontline staff to leadership, what AI can do so that use spreads and scales across the branch. The role also supports the branch simplification strategy, making sure every tool has a clear purpose and makes work easier, not more complex. Specific Functions Build Tools

Work with departments to find high-value use cases and turn them into working AI tools and agents
Build on approved platforms using controlled, accurate sources such as validated SOPs
Deliver early wins that create capacity and improve customer service

Teach Every Level

Train all levels, from frontline staff to managers, on what AI can do and how to apply it to their own work
Explain AI in plain language through simple guides, real examples and hands-on coaching
Develop AI champions so capabilities scale across the branch

Drive Change and Adoption

Lead the shift to AI as part of daily work at every desk
Track adoption and capacity created, and report progress to district leadership
Reinforce that AI creates capacity while people stay accountable for judgment and outcomes

Support Simplification

Use existing tools well before adding new ones
Ensure every tool has a clear purpose, an owner and a defined place in the workflow, and retire duplicates
Partner with the District Business Operations Manager on automation, CSR and API/EDI workflows

Qualifications

Hands-on experience building solutions with AI tools such as Microsoft 365 Copilot, Copilot Studio or Power Automate
Proven ability to teach and coach people of all technical levels and to lead change
Strong communicator who explains technical topics in plain business language
Process-minded, with a bias toward simplifying work
Logistics industry or Expeditors operations experience (preferred)
Creative skills
Embraces Expeditors Cultural Attributes

Additional Information

Expeditors offers excellent benefits:

Paid Vacation, Holiday, Sick Time
Health Plan: Medical
Life Insurance
Employee Stock Purchase Plan
Training and Personnel Development Program
Growth opportunities within the company
Employee Referral Program Bonus

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More about this job

Skills

Customer service
Coaching
Workflow
Corporate social responsibility
EDI
Logistics

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Work requirements

Jobs in the United States