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Program Director
BOYS & GIRLS CLUBS OF GREATER DETROIT
Detroit, MI
BGCGD seeks an experienced, hands-on Program Director to lead the delivery of high-quality programs that support members’ personal, educational, and social development. Reporting to the…
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Material Handler I
Wayne Fueling Systems LLC
Austin, TX
DFS is part of a legacy of leadership that spans back generations, made up of some of the most trusted, leading-edge brands in the industry. As part of Dover Corporation and with our…
Added 1 min ago
Military Planning Project Manager
HDR
Colorado Springs, CO · Philadelphia, PA · San Francisco, CA · Charlotte, NC · Glen Allen, VA · Virginia Beach, VA · Newport News, VA · Vienna, VA · Folsom, CA · Jacksonville, FL · Chicago, IL · Minneapolis, MN · Seattle, WA · Ann Arbor, MI · Tampa, FL · Washington, DC · San Diego, CA · Pensacola, FL · Arlington, VA · MI · Alexandria, VA
…facilities planning projects from pursuit to cost proposal development through completion; to meet all milestones and keep the project on schedule and budget; and develop high-quality…
Added 1 min ago
16335 - Lead Interface & Interoperability Analyst
Smith Johnson Tech
Jackson, MS
…standardized documentation, and a structured process improvement program to ensure they meet current standards and are optimized for performance and…
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Project Manager - Operations (Pharma)
Clinigen
Remote, United States
…regards to company strategy, commitments, and goals of providing quality and service in the highest cGMP…
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Performance & Impact Specialist - Dallas Regional Office
Dominium Management Services
Dallas, TX
…the nation’s most respected and innovative affordable housing development and management companies. We create quality, affordable homes and engage with our residents to foster a strong…
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At Home Resource CNA
St. John's Lutheran Ministries, Inc. DBA St. John's United
United States
Under the general supervision of the At Home Program Manager, this position provides quality, professional, nursing care and medical oversight to St. John’s At Home and Respite Clients.
Added 2 mins ago
Food and Beverage Manager - The Roosevelt New Orleans, A Waldorf Astoria Hotel
Hilton
New Orleans, LA
Ensure seamless operations: Manage daily food and beverage operations for designated outlets, ensuring top-tier quality, service, and marketing strategies that maximize profitability and…
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Assistant Manager
Peachy
Oak Brook, IL
- $25 USD / hour
…Use Sunscreen. Our approach? Transparent pricing, unmatched quality of care, and solutions backed by science. Plain and…
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Restaurant Manager
Shake Shack Enterprises, LLC
1792 SS, CO
Demonstrate leadership with a focus on coaching and achieving excellence
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Restaurant Manager
Shake Shack Enterprises, LLC
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Demonstrate leadership with a focus on coaching and achieving excellence
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Restaurant General Manager
Shake Shack Enterprises, LLC
1826 SS, CA
Manage inventory, quality, and safety protocols
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Dean of Academic Affairs-$5,000 Sign-On Bonus or Relocation Assistance Available
Southeastern College
North Charleston, SC
Campus level Department Chairs/Program Coordinators
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Assistant, Associate or Full Professor - Engineering and Engineering Technology
UWOSH University of Wisconsin Oshkosh
Oshkosh, WI
…successful candidate will have a tremendous opportunity to shape the program and exert leadership in a collegial and growing…
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Chief Nursing Officer RN
Vibra Healthcare
San Bernardino, CA
Responsible for directing and facilitates the activities of nursing and clinical services and assumes an active leadership role in the hospital’s decision making structure and process…
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Chief Nursing Officer CNO RN
Vibra Healthcare
Rapid City, SD
Responsible for directing and facilitates the activities of nursing and clinical services and assumes an active leadership role in the hospital’s decision-making structure and process.…
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Chief Nursing Officer CNO RN
Vibra Healthcare
Rapid City, SD
Responsible for directing and facilitates the activities of nursing and clinical services and assumes an active leadership role in the hospital’s decision-making structure and process.…
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Instructional Designer V
Kforce
San Diego, CA
- $115 to $135 USD / hour
8+ years in learning strategy, instructional design, or learning program leadership, with a record of owning programs from intake through launch
Added 4 mins ago
NP
Lead HVAC Install Technician
Nicholson Plumbing, Heating and Air Conditioning
Holliston, MA
- $25 to $45 USD / hour
As an HVAC Install Technician, you'll install residential heating and cooling systems while ensuring homeowners receive a professional, high-quality experience from start to finish.
Added 4 mins ago
Program Director
Chickasaw Service Solutions, LLC
Colorado Springs, CO
The Program Director is responsible for managing the implementation of multiple enterprise initiatives and ensuring their alignment with business strategies and objectives. The position is…
Added 5 mins ago
Manager Customer Experience
Nexeo Plastics
The Woodlands, TX
Nexeo Plastics is a leading global thermoplastic resins distributor, representing quality products from world-class suppliers, and serving a diverse customer base across North America,…
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Senior Project Manager - Nuclear Power Generation
AECOM
Pittsburgh, PA
- $150,000 to $185,000 USD / year
…accountable for project success - including scope, safety, quality, financial performance, schedule, and client satisfaction - while also contributing to business development through a…
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Resident Engineer
AECOM
New York, NY
- $190,000 to $210,000 USD / year
…resources to make a real impact. Our award-winning training and development programs are designed to expand your technical expertise and leadership skills, helping you build the career…
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Customer Service Representative II (Remote)
AECOM
Remote, United States
- $22 to $30 USD / hour
…planners, designers, engineers, scientists, digital innovators, program and construction managers and other professionals delivering projects that create a positive and tangible impact…
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Electrical Inspector
AECOM
Bloomfield, NJ
- $43.27 to $76.93 USD / hour
…planners, designers, engineers, scientists, digital innovators, program and construction managers and other professionals delivering projects that create a positive and tangible impact…

Exotec

Customer Service Director

Atlanta, GA, United States

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Job details

Experience: 15+ years of experience in senior leadership roles, ideally within technology or robotics integration.
Posting language: English
Posted: Nov 3, 2026

Original job description

At Exotec, we design elegant, plug-and-play, and reliable end-to-end warehouse robotics solutions. As a leading Original Equipment Manufacturer (OEM) and Integrator, we support some of the world’s most iconic brands in their transition to automation. We’re proud to design technology that doesn’t just redefine intralogistics; it also makes warehouses safer, faster, more efficient, and less physically demanding for the people working inside them.

Why this role matters At Exotec, we work together with integrators who sell, deploy, and maintain our innovative solutions for end customers. As Customer Service Director – Integrator Relations, you will be a key driver of integrator success, ensuring our solutions deliver exceptional performance and customer satisfaction. Reporting to the Global Head of Integrator Success, you will lead a regional organization of 30+ people and work across North America and global teams to ensure our systems deliver exceptional performance and customer satisfaction.

What You Will Do Regional leadership and operational accountability

Own the performance -incl. Product Service P&L, health, and continuous improvement of Exotec’s integrator ecosystem and installed base across North America.
Translate the global Integrator Success strategy into clear regional priorities, operating plans, and measurable objectives.
Lead the regional operating cadence across Integrator Performance, Service Center, Account Management, and related functional teams.
Establish clear accountability, priorities, escalation paths, and decision-making processes across Exotec North America and global teams.

Installed base and service performance

Own regional performance of the installed Exotec systems, including service quality, availability, throughput, customer satisfaction, and contractual performance.
Drive performance against agreed KPIs, including SLA attainment, response and resolution times, backlog aging, recurring incidents, and corrective-action completion.
Orchestrate the resolution of systemic operational issues with Integrator Performance, Service Center, Control Center, Product, Quality, Supply Chain, and other relevant teams.

Integrator Development & Support

Develop and nurture strong, long-lasting relationships with Exotec North America Business Unit (BU) and external integrators in your region.
Support BU and integrators in achieving operational excellence and customer satisfaction.
Lead the operational contribution to integrator selection, onboarding, enablement, and performance ramp-up.
Define capability-development plans, including training, certification, process adoption, tooling, and governance routines.

Contractual & Compliance Oversight

Manage integrator contracts, ensuring alignment with service level agreements and business commitments.
Support integrators in meeting compliance standards and operational benchmarks.

People leadership and team development

Lead, coach, and develop a distributed, multidisciplinary regional organization, including managers and cross-functional stakeholders.
Set clear objectives, establish effective ways of working, and build a culture of accountability, collaboration, and continuous improvement.
Lead effectively across direct and functional reporting lines, without relying solely on hierarchical authority.
15+ years of experience in senior leadership roles, ideally within technology or robotics integration.
Proven ability to lead teams of 30+ people as well as cross-functional teams and influence without direct authority.
Strong understanding of complex technological ecosystems and integration processes.
Exceptional stakeholder management skills with a focus on building trust and long-term partnerships.
Strategic thinker with a data-driven approach to decision-making.
Skilled negotiator with a history of achieving win-win outcomes.

At Exotec, we believe diverse perspectives drive innovation. We welcome candidates from all backgrounds and experiences who are excited to shape the future of logistics and robotics. If you’re a relationship-focused leader who thrives on collaboration and continuous improvement, we’d love to hear from you, even if you don't tick all the above boxes.

Comprehensive medical, dental and vision coverage
Generous vacation and time off policy
401(k) with company match up to 5%
Eligibility to participate in Employee Share Program after 1 year of employment
Continuous opportunities for training and development
Beautiful, new office space in midtown Atlanta

Exotec is an equal opportunity employer and all applicants will be considered without regard to race, religion, color, sex, gender, sexual orientation, pregnancy, age, national origin, ancestry, physical or mental disability, medical condition, military or veteran status, genetic information, marital status, ethnicity, or any other protected classification, in accordance with applicable federal, state, and local laws. We provide an inclusive work environment that respects all differences.

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