Jobs in the United States

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Added 2 mins ago
Senior Director of Youth Development
BOYS AND GIRLS CLUBS OF TOPEKA
Topeka, KS
The Senior Director of Youth Development leads BGCT’s youth development program strategy, quality, and professional learning across Club locations, ensuring meaningful, age-appropriate…
Added 4 mins ago
Marketing Manager - Strategy, Planning and Operations
Cisco
Austin, TX
As a Marketing Manager within Strategy, Planning & Operations, you will serve as a strategic project and program manager dedicated to supporting Cisco's Partner Marketing leadership team.…
Added 16 mins ago
EG
Senior Director of Finance
Eliassen Group
Helena, MT
- $85 to $95 USD / hour
Our client is seeking a Senior Director of Finance to serve as a strategic finance partner to the Chief Product & Technology Officer. This executive will lead financial strategy, planning,…
Added 16 mins ago
Senior Social & Community Manager
Urban Golf Performance
Irvine, CA
…on what social drives for the business. You'll report to the Director of Marketing and work closely with our coaches, studio teams, and marketing team to grow UGP's audience across every…
Added 30 mins ago
Architect, Software Development
Zscaler
Santa Clara, CA
…team. This is a Santa Clara, CA role, reporting to the Sr. Director, Software Engineering in the Zero Trust Exchange department. We are looking for a dynamic and inspired individual who…
Added 40 mins ago
Hotel Sales Manager
DRIFTWOOD HOSPITALITY MANAGEMENT
Park City, UT
Builds the department top line revenue by adhering to sales strategy guidelines set forth by the Director of Sales & Marketing. Identifies revenue opportunities for the hotels based on the…
Added 43 mins ago
General Manager – Full-Service Hotel | Hotel Indigo Baton Rouge Downtown (IHG)
A&R Hospitality LLC
BATON ROUGE, LA
Develop, carry out and own the annual Business Plan, including revenue strategy, operating objectives and capital planning
Added 44 mins ago
Marketing Manager - Strategy, Planning and Operations
Cisco Systems, Inc.
Remote, United States
As a Marketing Manager within Strategy, Planning & Operations, you will serve as a strategic project and program manager dedicated to supporting Cisco's Partner Marketing leadership team.…
Added 48 mins ago
Director of Development & Strategic Engagement
IMPACT Inc
Milwaukee, WI
The Director of Development & Strategic Engagement is a key member of IMPACT's leadership team and is responsible for developing and executing an integrated strategy to strengthen the…
Added 1 hour ago
EG
Senior Director of Finance
Eliassen Group
Phoenix, AZ
- $85 to $95 USD / hour
Our client is seeking a Senior Director of Finance to serve as a strategic finance partner to the Chief Product & Technology Officer. This executive will lead financial strategy, planning,…
Added 1 hour ago
Internal Equity Manager
City and County of Denver
United States
Professional Learning and Development Opportunities; Courses and Career Development Resources ; Education Refund Program
Added 1 hour ago
Sr. Director - Product
Cisco Systems, Inc.
San Jose, CA
We are seeking a visionary, growth-oriented, and transformational Senior Director, Product Management to lead multi-product portfolio strategies, direct high-performing product management…
Added 1 hour ago
Director of FP&A (Financial Planning & Analysis)
Code Metal
San Francisco, CA
The Director of FP&A owns Code Metal’s forward-looking financial picture: how we plan, forecast, allocate capital, and measure performance across two business models with different…
Added 1 hour ago
R
Physician and Community Liaison - Full Time
RestorixHealth
Grant, NE · North Platte, NE · Holyoke, CO · Cambridge, NE
- Full-time
Develops and implements a tactical marketing strategy for and with RXH Regional Director and/or Program Director and hospital-client in concert with the hospital’s marketing Department and…
Added 1 hour ago
R
Physician and Community Liaison - Full Time
RestorixHealth
Middletown, NY
- Full-time
Develops and implements a tactical marketing strategy for and with RXH Regional Director and/or Program Director and hospital-client in concert with the hospital’s marketing Department and…
Added 1 hour ago
Senior Associate Director for Training and Development
American University
Washington, DC
Reporting to the Executive Director, Student Engagement & Student Center, the Senior Associate Director serves as the senior leader for the Center for Student Involvement, including…
Added 1 hour ago
AI Product Owner – Microsoft Copilot & Anthropic Claude
Massachusetts Mutual Life Insurance Co.
Springfield, MA · Boston, MA
AI Product Owner – Microsoft Copilot & Anthropic Claude, AI Enablement Team, Research & Development (ETX)
Added 1 hour ago
TG
Clinical Research Coordinator II
The General Hospital Corporation
United States
- $24.28 to $39.43 USD / hour
…nurses, and educators under the general supervision of the Nurse Director, Program Manager, and Principal Investigator. This position offers the opportunity to work directly with research…
Added 1 hour ago
DIRECTOR, SALES
Jobgether
Remote, United States
This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Director, Sales based in the United States.
Added 1 hour ago
M
Program Strategy and Execution Manager- Sales Enablement
Microsoft
United States
- $106,400 to $222,600 USD / year
Own end-to-end development and delivery of field-facing content, communications, and training to drive successful program execution.
Added 2 hours ago
A
Director, Medical, US Cell Therapy
AstraZeneca
Gaithersburg, MD · Gaithersburg
- $193,281.6 to $289,922.4 USD / year
We are currently seeking a Medical Director, Cell Therapy to join our team. As the Medical Director, you will be a member of the US Medical Affairs Cell Therapy Team, with responsibility…
Added 2 hours ago
S
Director of Strategy and Capabilities
Sourcewell
Remote, United States
- $154,400 to $193,000 USD / year
Director of Strategy and Capabilities (Grade 19, Exempt). Annual salary range: $154,400 – $193,000. This range reflects the minimum to midpoint of the grade. Salary may exceed the midpoint…
Added 2 hours ago
Director Labor Relations
Conagra Brands
Omaha, NE
Reporting to the Vice President, Human Resources, the Director, Labor Relations serves as a strategic advisor to business and manufacturing leaders, shaping labor and employee relations…
Added 2 hours ago
Manager of Research Computing
Loyola Marymount University
United States
Plan research program development efforts including initiatives, communications, pilot programs, guidelines, and evaluative processes.
Added 2 hours ago
Director of Patient Engagement
The Michael J. Fox Foundation for Parkinson's Research
United States
Exceptional written and verbal communication skills; ability to articulate program vision and motivate the team; ensures broader organization is aligned with and aware of program strategy,…

Exotec

Customer Service Director

Atlanta, GA, United States

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Job details

Experience: 15+ years of experience in senior leadership roles, ideally within technology or robotics integration.
Posting language: English
Posted: Nov 3, 2026

Original job description

Exotec is at the forefront of technological excellence in order to redefine the relationship between humans and robots. Our solutions are contributing to the success of some of the largest brands in retail and e Commerce by revolutionizing the way they fulfill their orders to the end consumers, all while mitigating labor constraints and increasing workplace safety. Through the unification of cutting-edge software and high-performance hardware, our robotic solutions are now deployed across the globe and our exponential growth has led us to become the first industrial unicorn in France. Working at Exotec is an exciting opportunity to give purpose to your skills. Learn and grow with our ExoPeople around the world to help turn your ideas into a reality. The robotics revolution is just the beginning at Exotec. Will you be part of it? About The Role At Exotec, we work together with integrators who sell, deploy, and maintain our innovative solutions for end customers. As Customer Service Director – Integrator Relations, you will be a key driver of integrator success, ensuring our solutions deliver exceptional performance and customer satisfaction. Reporting to the Global Head of Integrator Success, you will lead a regional organization of 30+ people and work across North America and global teams to ensure our systems deliver exceptional performance and customer satisfaction. What You Will Do Regional leadership and operational accountability

Own the performance -incl. Product Service P&L, health, and continuous improvement of Exotec’s integrator ecosystem and installed base across North America.
Translate the global Integrator Success strategy into clear regional priorities, operating plans, and measurable objectives.
Lead the regional operating cadence across Integrator Performance, Service Center, Account Management, and related functional teams.
Establish clear accountability, priorities, escalation paths, and decision-making processes across Exotec North America and global teams.

Installed base and service performance

Own regional performance of the installed Exotec systems, including service quality, availability, throughput, customer satisfaction, and contractual performance.
Drive performance against agreed KPIs, including SLA attainment, response and resolution times, backlog aging, recurring incidents, and corrective-action completion.
Orchestrate the resolution of systemic operational issues with Integrator Performance, Service Center, Control Center, Product, Quality, Supply Chain, and other relevant teams.

Integrator Development & Support

Develop and nurture strong, long-lasting relationships with Exotec North America Business Unit (BU) and external integrators in your region.
Support BU and integrators in achieving operational excellence and customer satisfaction.
Lead the operational contribution to integrator selection, onboarding, enablement, and performance ramp-up.
Define capability-development plans, including training, certification, process adoption, tooling, and governance routines.

Contractual & Compliance Oversight

Manage integrator contracts, ensuring alignment with service level agreements and business commitments.
Support integrators in meeting compliance standards and operational benchmarks.

People leadership and team development

Lead, coach, and develop a distributed, multidisciplinary regional organization, including managers and cross-functional stakeholders.
Set clear objectives, establish effective ways of working, and build a culture of accountability, collaboration, and continuous improvement.
Lead effectively across direct and functional reporting lines, without relying solely on hierarchical authority.

Requirements

15+ years of experience in senior leadership roles, ideally within technology or robotics integration.
Proven ability to lead teams of 30+ people as well as cross-functional teams and influence without direct authority.
Strong understanding of complex technological ecosystems and integration processes.
Exceptional stakeholder management skills with a focus on building trust and long-term partnerships.
Strategic thinker with a data-driven approach to decision-making.
Skilled negotiator with a history of achieving win-win outcomes.

At Exotec, we believe diverse perspectives drive innovation. We welcome candidates from all backgrounds and experiences who are excited to shape the future of logistics and robotics. If you’re a relationship-focused leader who thrives on collaboration and continuous improvement, we’d love to hear from you, even if you don't tick all the above boxes.

Benefits

Comprehensive medical, dental and vision coverage
Generous vacation and time off policy
401(k) with company match up to 5%
Eligibility to participate in Employee Share Program after 1 year of employment
Continuous opportunities for training and development
Beautiful, new office space in midtown Atlanta

Exotec is an equal opportunity employer and all applicants will be considered without regard to race, religion, color, sex, gender, sexual orientation, pregnancy, age, national origin, ancestry, physical or mental disability, medical condition, military or veteran status, genetic information, marital status, ethnicity, or any other protected classification, in accordance with applicable federal, state, and local laws. We provide an inclusive work environment that respects all differences.

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More about this job

Skills

Customer service
Process improvement
Decision making
Supply chain management
Onboarding
Regulatory compliance
Leadership
Team building
Collaboration
Reporting
Robotics
Lead a team
Stakeholder management
Logistics

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