Dir Payment Processing & Assistance Programs

Who We Are

Exelon is helping build a more affordable, reliable energy future for the communities we serve. We're looking for people who are ready to make a difference and work together to deliver the energy our customers count on every day.

As a Fortune 200 company and one of the nation's largest utility companies, we have more than 20,000 colleagues who serve nearly 11 million customers through six fully regulated utilities - Atlantic City Electric (ACE), Baltimore Gas and Electric (BGE), Commonwealth Edison (ComEd), Delmarva Power & Light (DPL), PECO Energy Company (PECO), and Potomac Electric Power Company (Pepco).

Exelon is built by people who put safety first, work together to solve problems and show up every day for our customers and communities. We believe strong teams are built on trust, respect and a shared commitment to high-performance culture. And our commitment to employees includes creating an environment where people can grow, develop new skills and build thriving careers.

We know this work isn't easy. That's why we offer competitive compensation, incentives, excellent benefits and the opportunity to build a rewarding career. No matter your role, you will be part of a team that is committed to making a difference, improving how we work and delivering for the people who depend on us.

Are you on for the challenge? Primary Purpose

PRIMARY PURPOSE OF POSITIONResponsible for leading payment processing and assistance program activities across OpCos, ensuring payments are reconciled accurately and assistance program dollars reach eligible customers. Direct, motivate and coach the personnel within the Payment Processing and Assistance Programs organization. Own payment processing and reconciliation standards across OpCos, and oversee assistance program execution, including funding availability and customer outreach. Lead program level comparisons and reporting with centralized bad debt and billing analytics leads, and work with OpCo assistance program leads on OpCo specific state and federal regulatory requirements, enabling enterprise-wide program comparison and reporting.

Primary Duties

PRIMARY DUTIES AND ACCOUNTABILITIES

• Oversee payment processing and reconciliation across OpCos, establishing and maintaining consistent enterprise standards and approval authority over changes. (35%)
• Lead assistance program execution across OpCos, overseeing funding availability and customer outreach while establishing consistent operating practices. (30%)
• Ensure compliance with applicable state and federal regulatory and advocacy requirements, and advise on assistance program design and funding strategies. (20%)
• Establish standardized assistance program reporting and performance measures to enable consistent evaluation and comparison across OpCos. (15%)

Job Scope

JOB SCOPE� Day-to-day responsibility includes direct oversight of the Payment Processing and Assistance Programs organization, as well as interfacing with the internal leadership of other departments. Direction includes business plan development and execution of assigned goals by payment processing and assistance program management and management of department budget. Directly responsible for the development of managers, supervisors and internal support staff. This position requires a high level of independence and decision-making ability, including approval authority over payment processing and reconciliation standards that affect consistency across OpCos. Must be capable of developing strategic plans, which set the course of direction for the Payment Processing and Assistance Programs organization. � Overall responsibility includes management oversight of all payment processing, reconciliation and assistance program activity across the Exelon operating companies. � Oversees activities of 4 Payment processing and assistance programs managers

Minimum Qualifications

MINIMUM QUALIFICATIONS� Bachelor's degree in business, finance, accounting, public policy or related field and 12 or more years relevant experience. � At least five years in a management/supervisory role � In lieu of degree, 15-20 years of relevant experience � Demonstrated experience administering programs subject to state and federal regulatory requirements. � Strong controls orientation, with experience maintaining reconciliation accuracy and auditability at scale. � Superior written and oral communication skills to effectively communicate with internal and external audiences. � Well-developed interpersonal skills. � Demonstrated ability to build consensus, establish trust and foster culture change. � Demonstrated business acumen, customer awareness and ability to create value.

Preferred Qualifications

PREFERRED QUALIFICATIONS� Advanced degree in business, finance, public policy or related field. � Strong working knowledge of the electric and gas utility industry, including direct experience addressing emerging policy issues related to customer affordability and energy assistance. � Experience working with state agencies, community action partners and customer advocacy organizations. � Proven strategic planning skills. Demonstrated ability to interface with and advise executive leadership, lead cross-functional teams, build consensus, establish trust and foster culture change.

Benefits

• Annual salary will vary based on a candidate’s skills, qualifications, experience, and other factors: $164,000.00/Yr. – $225,500.00/Yr. plus an additional $50K in Long Term Incentive Plan annually
• Annual Bonus for eligible positions: 30%
• 401(k) match and annual company contribution
• Medical, dental and vision insurance
• Life and disability insurance
• Generous paid time off options, including vacation, sick time, floating and fixed holidays, maternity leave and bonding/primary caregiver leave or parental leave
• Employee Assistance Program and resources for mental and emotional support
• Wellbeing programs such as tuition reimbursement, adoption and surrogacy assistance and fitness reimbursement
• Referral bonus program
• And much more

Note: Exelon-sponsored compensation and benefit programs may vary or not apply based on length of service, job grade, job classification or represented status. Eligibility will be determined by the written plan or program documents.

PRIMARY DUTIES AND ACCOUNTABILITIES

• Oversee payment processing and reconciliation across OpCos, establishing and maintaining consistent enterprise standards and approval authority over changes. (35%)
• Lead assistance program execution across OpCos, overseeing funding availability and customer outreach while establishing consistent operating practices. (30%)
• Ensure compliance with applicable state and federal regulatory and advocacy requirements, and advise on assistance program design and funding strategies. (20%)
• Establish standardized assistance program reporting and performance measures to enable consistent evaluation and comparison across OpCos. (15%)

MINIMUM QUALIFICATIONS� Bachelor's degree in business, finance, accounting, public policy or related field and 12 or more years relevant experience. � At least five years in a management/supervisory role � In lieu of degree, 15-20 years of relevant experience � Demonstrated experience administering programs subject to state and federal regulatory requirements. � Strong controls orientation, with experience maintaining reconciliation accuracy and auditability at scale. � Superior written and oral communication skills to effectively communicate with internal and external audiences. � Well-developed interpersonal skills. � Demonstrated ability to build consensus, establish trust and foster culture change. � Demonstrated business acumen, customer awareness and ability to create value.