Data and Operations Assistant

Responsibilities

• Support the Administrative Manager, other managers, and volunteers with various administrative and database-related tasks.
• Edit and prepare documents for events, communications, and other organizational needs according to established brand standards.
• Collaborate with other administrative staff on shared responsibilities, including answering phones, responding to general email inquiries, and providing administrative support as needed.
• Provide excellent customer service by responding promptly and accurately to incoming emails and phone calls.
• Answer and route inbound calls during peak times and provide front-desk coverage as needed.
• Accurately update and maintain information within the organization’s membership database.
• Process daily electronic fund transfers and other financial transactions.
• Operate office equipment and coordinate with vendors for repairs and maintenance as needed.
• Support retail operations, including processing and shipping orders, assisting customers, and participating in annual inventory.
• Coordinate with staff to maintain accurate committee and leadership information within the membership database and distribute updated lists as needed.
• Assist with administrative updates when new members join the board or are appointed to leadership positions, including database updates, rosters, business cards, stationery, electronic signatures, and related materials.
• Complete additional administrative projects and responsibilities as requested.

Education & Experience

• Undergraduate degree preferred, but not required.
• 2+ years of relevant professional experience.

Technical Skills

• Strong data entry and data quality assurance skills.
• Proficiency with Microsoft Office 365 products.
• Experience handling a multiline phone system.
• Ability and willingness to cross-train and learn new database systems, skills, and procedures.

Qualifications & Requirements

• Demonstrated excellence in a customer service-focused role.
• Excellent written and verbal communication skills.
• Strong attention to detail and organizational skills.
• Excellent interpersonal skills with a positive, flexible attitude.
• Ability to lift up to 50 lbs.