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Added 4 hours ago
Head of Deployments
Kastle
San Francisco, CA
You'll report to the CEO and own every customer deployment end to end. You'll lead forward deployed engineers, deployment PMs and process specialists who embed with lending operations…
Added 6 hours ago
Counter-Unmanned Systems (C-UxS) Operational Planner
Deloitte
Honolulu, HI
As a Project Lead Integration Engineer II on the project, you will:
Added 7 hours ago
TT
Forward Deployed Engineer, Infrastructure
True Talent Solutions Partners
San Francisco, CA
- $200,000 to $300,000 USD / year
- A strong record of technical ownership, such as high-growth startup experience, significant open-source contributions, rapid career growth, or founding-engineer scope.
Added 8 hours ago
Engineer, Software - Core & IP Services Automation
T-Mobile USA, Inc.
Bellevue, WA
Build with AI, engineer with judgment. Use AI-assisted development tools to accelerate coding, testing, and problem-solving while applying strong software engineering fundamentals to…
Added 9 hours ago
Lead Forward Deployed Engineer, Palantir
Deloitte
Boston, MA
At Deloitte, Forward Deployed Engineers (FDE) don't just build AI solutions, they help clients turn AI ambition into enterprise-scale impact, pairing leading class engineering with…
Added 9 hours ago
Forward Deployed Engineer- Palantir
Deloitte
Boston, MA
At Deloitte, Forward Deployed Engineers (FDE) don't just build AI solutions, they help clients turn AI ambition into enterprise-scale impact, pairing leading class engineering with…
Added 9 hours ago
Forward Deployed Engineer, Microsoft AI & Data
Deloitte
Boston, MA
At Deloitte, Forward Deployed Engineers (FDE) don't just build AI solutions, they help clients turn AI ambition into enterprise-scale impact, pairing leading class engineering with…
Added 9 hours ago
Forward Deployed Engineer, Frontier GenAI
Deloitte
Boston, MA
At Deloitte, Forward Deployed Engineers (FDE) don't just build AI solutions, they help clients turn AI ambition into enterprise-scale impact, pairing leading class engineering with…
Added 9 hours ago
Senior Forward Deployed Engineer, Palantir
Deloitte
Boston, MA
At Deloitte, Forward Deployed Engineers (FDE) don't just build AI solutions, they help clients turn AI ambition into enterprise-scale impact, pairing leading class engineering with…
Added 9 hours ago
Senior Forward Deployed Engineer, Microsoft AI&Data
Deloitte
Boston, MA
At Deloitte, Forward Deployed Engineers (FDE) don't just build AI solutions, they help clients turn AI ambition into enterprise-scale impact, pairing leading class engineering with…
Added 9 hours ago
Senior Forward Deployed Engineer, Frontier GenAI
Deloitte
Boston, MA
At Deloitte, Forward Deployed Engineers (FDE) don't just build AI solutions, they help clients turn AI ambition into enterprise-scale impact, pairing leading class engineering with…
Added 9 hours ago
Lead Forward Deployed Engineer, Frontier GenAI
Deloitte
Boston, MA
At Deloitte, Forward Deployed Engineers (FDE) don't just build AI solutions, they help clients turn AI ambition into enterprise-scale impact, pairing leading class engineering with…
Added 9 hours ago
Lead Forward Deployed Engineer, Microsoft AI & Data
Deloitte
Boston, MA
At Deloitte, Forward Deployed Engineers (FDE) don't just build AI solutions, they help clients turn AI ambition into enterprise-scale impact, pairing leading class engineering with…
Added 9 hours ago
Lead Forward Deployed Engineer, ServiceNow
Deloitte
Boston, MA
At Deloitte, Forward Deployed Engineers (FDE) don't just build AI solutions, they help clients turn AI ambition into enterprise-scale impact, pairing leading class engineering with…
Added 9 hours ago
Senior Forward Deployed Engineer, ServiceNow
Deloitte
Boston, MA
At Deloitte, Forward Deployed Engineers (FDE) don't just build AI solutions, they help clients turn AI ambition into enterprise-scale impact, pairing leading class engineering with…
Added 9 hours ago
Forward Deployed Engineer- ServiceNow
Deloitte
Boston, MA
At Deloitte, Forward Deployed Engineers (FDE) don't just build AI solutions, they help clients turn AI ambition into enterprise-scale impact, pairing leading class engineering with…
Added 9 hours ago
Software Engineering Technical Leader
Cisco
Milpitas, CA
…capabilities across Cisco organizations. Every team member works as a forward-deployed engineer, partnering directly with product teams to solve network and geographic visualization…
Added 9 hours ago
Senior Associate, Cyber Forward Deployed Engineer
KPMG
Louisville, KY
KPMG is currently seeking a Senior Associate, Cyber Forward Deployed Engineer to join our Clients, Technology & Innovation (CT&I) organization.
Added 9 hours ago
E
Support Engineer
Exa
San Francisco, CA
- $115,000 to $225,000 USD / year
You'll have the same technical depth as our Forward Deployed Engineers. You'll dig into the API, SDKs and customers' integrations, reproduce bugs, and open pull requests with fixes for our…
Added 9 hours ago
Forward Deployed Engineer
Raydar
Austin, TX
Raydar is recruiting for this role on behalf of our client. This forward deployed engineer role combines hands-on software development with client-facing deployment work. The person rolls…
Added 9 hours ago
C
Mentor, Claude Corps
CodePath
Remote, United States
- $110,000 to $124,500 USD / year
You do not need to be the deepest software engineer in the room. You do need enough technical fluency to understand what fellows are building, learn unfamiliar technologies quickly, and…
Added 10 hours ago
R
Backend Engineer - Integrations (Senior/Staff)
Revin
New York City, NY
- $225,000 to $325,000 USD / year
- Shape the platform with the team. Partner with agents engineers, product, and forward-deployed engineers to prioritize customer needs and make clear tradeoffs around correctness, latency,…
Added 11 hours ago
TT
Forward Deployed AI Engineer
True Talent Solutions Partners
San Francisco, CA
- $180,000 to $300,000 USD / year
- Three to six years of software engineering experience in forward-deployed, implementation, solutions, or product engineering roles.
Added 11 hours ago
TT
Founding Forward Deployed Engineer
True Talent Solutions Partners
San Francisco, CA
- $180,000 to $230,000 USD / year
Join an early-stage AI software team building agents for customer lifecycle management. As a Founding Forward Deployed Engineer, you will work directly with enterprise customers to bring…
Added 11 hours ago
GM
2027 Summer Intern - AI/ML Engineer - Autonomous Vehicles
General Motors LLC
Sunnyvale, CA
- $9,600 to $11,800 USD / month
…at GM use every day to do their best work and drive our cars forward. Tools and services we work on enhancing the entire development process of engineers at GM - how/where code is checked…

Exa

Support Engineer

San Francisco, CA, United States

$115,000 to $225,000 USD / year

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Job details

Pay: $115,000 to $225,000 USD / year
Posting language: English
Posted: Oct 29, 2026

Original job description

ABOUT EXA

We raised a $250M Series C to build the search engine for AIs. Led by a16z, with existing investors Benchmark, Lightspeed, and YC doubling down, the round brings Exa's valuation to $2.2 billion.

Exa is building a search engine for the AI era. Our Search API currently powers Agents, Fortune 500s, and AI labs as we transform an industry that hasn't been disrupted since the 90s. We're a largely SF-based team of ~100 from Harvard, MIT, Meta, Google Research, ex-founders, and dropouts alike. We are rapidly building the most intelligent search engine in history. We're high agency, low-ego, and united by the feeling that this is one of the last problems worth getting right.

ABOUT THE ROLE

Support Engineers make sure every committed Exa customer gets their problem solved, fast, around the clock. We run support AI-first: AI tools like Pylon and agents triage tickets, answer them and resolve what they can. You take on what the AI can't: the hard, ambiguous technical problems that need a real engineer.

You'll have the same technical depth as our Forward Deployed Engineers. You'll dig into the API, SDKs and customers' integrations, reproduce bugs, and open pull requests with fixes for our engineers to review. When a problem truly needs Engineering, you escalate it with everything they need to act, and you stay the customer's point of contact until it's resolved. This is not a script-reading role. You are an engineer who owns the fix.

IN THIS ROLE, YOU WILL:

Build the support system: configure our Pylon instance and set up robust ticket tracking, SLA tracking and automations that make the support function as efficient as possible
Resolve the tickets the AI can't, troubleshooting across the API, SDKs and customer integrations
Reproduce bugs and fix them, opening pull requests directly for Engineering to review
Escalate to Engineering with full context when you can't solve it yourself: reproduction steps, logs, customer impact and what you've already ruled out
Own every customer follow-up on your tickets, including escalated ones, until the issue is resolved
Make the AI first line better by improving docs, the knowledge base and our Pylon and agent workflows, so more tickets resolve without a human
Keep the follow-the-sun handoff tight: end each shift with an automated handoff that gives the next Support Engineer full context on open tickets
Work with the account team (Account Executives, Forward Deployed Engineers), keeping them informed on tickets from their accounts and flagging account-level risk early
Handle escalation management: watch account health signals, largely through AI, raise every contraction or churn risk to the account team and leadership with requested actions and owners, and follow it until resolved
Spot patterns across tickets and turn them into product feedback and fixes

REQUIREMENTS

Several years of hands-on programming experience. You can read and debug unfamiliar code, and you're comfortable opening pull requests in a production codebase
Experience troubleshooting APIs, SDKs or distributed systems in production, ideally with search, retrieval, LLMs or data pipelines
A structured approach to ambiguous problems: you ask the right questions, form hypotheses and test them
Clear judgment on when to keep digging and when to escalate, and the ability to explain a technical problem clearly to customers and engineers
Comfort working AI-first, with AI tools and agents as part of your daily workflow
Availability for shift work as part of a 24/7, follow-the-sun support model

YOU MIGHT EXCEL IF YOU...

Have worked as a software engineer, support engineer, solutions engineer or site reliability engineer at a developer-tools, API or AI company
Have built with LLMs, RAG or agents, and can reason about retrieval and search quality
Have built automations or AI workflows that took repetitive work off a team
Like being the person who finally figures out what's going on
Care deeply about the problem of organizing the world's knowledge and making it accessible to machines

This an in-person opportunity in San Francisco. In addition to premium healthcare benefits (medical, dental, vision), we also offer fertility benefits and a monthly wellness stipend to all of our employees.

Exa is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, creed, color, religion, sex, sexual orientation, gender identity or expression, national origin, disability, age, veteran status, marital status, pregnancy or related conditions, criminal histories consistent with applicable law, or any other basis protected by applicable law.

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