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Senior Manager of Customer Experience
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Santa Monica, CA
The role also oversees key specialized areas of the CX organization, including fraud and risk operations, Customization, and Surprise & Delight, ensuring each program operates effectively…
Added 1 min ago
Senior Accountant, Lease Accounting
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Food Safety Technician I
cargill
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- $26.75 USD / hour
…requirements. In this role, you will work closely with production operations and USDA-FSIS inspectors to prepare products for inspection, monitor compliance activities, and support a safe…
Added 1 min ago
Product Operations Analyst
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Nashville, TN · Tampa, FL · Atlanta, GA · Indianapolis, IN · Leawood, KS · Louisville, KY
We are seeking a Product Operations Analyst to support the efficiency, coordination, and effectiveness of our product development processes. In this role, you will collaborate with…
Added 2 mins ago
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Program Director - RN - Full Time
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Detroit, MI · Warren, MI · Troy, MI · Auburn Hills, MI · Southfield, MI · Royal Oak, MI · Sterling Heights, MI · Waterford Township, MI · Oak Park, MI · Dearborn, MI · Madison Heights, MI · Village of Clarkston, MI · Rochester, MI · Utica, MI · Hazel Park, MI
- Full-time
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Patient Care Technician (PCT) - Float Pool - West Hospital
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Patient Care Technician (PCT) - Float Pool - West Hospital
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Added 2 mins ago
Patient Care Technician (PCT) - Float Pool - West Hospital
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Cincinnati, OH
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Added 2 mins ago
Patient Care Technician (PCT) - Float Pool - West Hospital
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Cincinnati, OH
…called to bedside care, patient support, community service or operations and administration, there’s a place for you here. Because if there's one thing we know for certain, it's that good…
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F&B Counter Server - Full Time - Point Place Casino Hotel
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Food Server - Full Time - Point Place Casino Hotel
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ewminds consulting Services

Senior Infrastructure Solutions Engineering (AI & Automation)

Frazer Township, PA, United States

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Job details

Experience: 10+ years of progressive software engineering experience.
Posting language: English
Posted: Nov 6, 2026

Original job description

Company Description We work as trusted business partners and always strive to deliver the most value and highest return on investment for our clients. We are highly trained business professionals with a strong understanding of clients' needs. We work closely with the leading staffing trade associations, training, and research organizations to ensure we are knowledgeable of the latest industry trends and technologies.

Job Description

Overview

Our client is seeking a highly experienced Senior Vice President, Infrastructure Solutions Engineering leader to drive the next generation of AI-powered infrastructure automation across the enterprise. This individual will lead a major transformation initiative focused on automating Level 1 support operations through conversational AI, intelligent workflows, and enterprise-scale integrations.

This is a unique opportunity for a hands-on engineering leader who combines deep technical expertise in Java, Spring Boot, Python, APIs, and AI technologies with the ability to lead distributed engineering teams and deliver large-scale transformation programs. The successful candidate will help define, build, and scale AI-driven solutions that support infrastructure services across multiple channels, including ticketing systems, call centers, and chatbots.

Key Responsibilities

Engineering Strategy & Architecture

Define and execute the engineering vision and technical roadmap for enterprise infrastructure automation initiatives.
Lead the adoption of Applied AI and Generative AI technologies to improve operational efficiency and user experience.
Drive API-first architecture, integration standards, and governance across internal platforms and enterprise applications.
Evaluate emerging technologies and recommend solutions aligned with business transformation objectives.
Design scalable, reusable automation frameworks and intelligent service delivery capabilities.

AI & Automation Delivery

Lead development of conversational AI solutions capable of resolving a significant percentage of internal infrastructure support requests.
Build and scale automation capabilities supporting infrastructure domains such as access management, applications, network services, and platform operations.
Drive implementation of AI-powered solutions across multiple engagement channels, including tickets, chat, and voice.
Establish metrics and KPIs to measure automation effectiveness, adoption, service quality, and business impact.
Ensure all AI agents and automation solutions align with enterprise governance and platform standards.

Technical Leadership

Remain actively involved in architecture, design, troubleshooting, and solution development.
Provide technical direction for engineering teams developing microservices, AI-powered applications, and integration platforms.
Lead complex enterprise integrations involving multiple systems, platforms, and stakeholders.
Champion engineering excellence, modern development practices, and continuous improvement.

Team Leadership & Talent Development

Lead and mentor geographically distributed engineering teams across multiple locations and workstreams.
Drive workforce planning, resource allocation, and team growth strategies.
Foster a culture of innovation, accountability, collaboration, and technical excellence.
Develop engineering talent through coaching, mentorship, and career development.

Program & Stakeholder Management

Own delivery execution across a multi-year transformation roadmap.
Establish governance processes including sprint management, release planning, milestone tracking, and risk management.
Partner with engineering, operations, architecture, and executive leadership to align technology initiatives with business outcomes.
Communicate progress, risks, and strategic recommendations to senior leadership.

Required Qualifications

Leadership Experience

10+ years of progressive software engineering experience.
5+ years leading engineering organizations, technical programs, or transformation initiatives.
Proven experience managing multiple engineering teams across locations and disciplines.
Demonstrated success delivering large-scale enterprise technology transformation programs.

AI & Automation

Experience implementing Applied AI, Generative AI, or intelligent automation solutions in enterprise environments.
Strong understanding of:
Large Language Models (LLMs)
Retrieval-Augmented Generation (RAG)
AI/ML pipelines
Conversational AI platforms
AI governance and responsible AI practices
Experience measuring, optimizing, and scaling automation programs.

Application Development

Deep expertise with:
Java
Spring Boot
Spring Security
Spring Cloud
Spring Data
RESTful APIs
Strong hands-on development experience and willingness to remain engaged technically.

Integration & Distributed Systems

Experience building large-scale distributed systems and enterprise integrations.
Expertise with:
API design and governance
Event-driven architecture
Kafka and/or RabbitMQ
OAuth 2.0 and OpenID Connect
Kubernetes and Docker
Proven success integrating complex enterprise applications and platforms.

Agile & Delivery

Experience leading teams operating in Agile delivery environments.
Strong understanding of software development lifecycle, release management, and operational excellence.

Preferred Qualifications

Experience within financial services, banking, or highly regulated enterprises.
Experience leading enterprise help desk, infrastructure operations, or service automation initiatives.
Background building omnichannel customer or employee support solutions.
Experience with enterprise AI platforms and agent-based architectures.
Advanced degree in Computer Science, Engineering, or related discipline.

Ideal Candidate Profile

The ideal candidate is a hands-on technology leader who can architect solutions, lead engineering teams, and personally dive into complex technical challenges. They will bring experience building enterprise-scale automation platforms, integrating AI into operational workflows, and driving measurable business outcomes through technology transformation. This individual should be equally comfortable discussing API architecture with engineers, reviewing code, presenting strategy to executives, and leading large distributed teams. Additional Information All your information will be kept confidential according to EEO guidelines.

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More about this job

Skills

Troubleshooting
Process improvement
Team leadership
Coaching
Stakeholder management
Risk management
Leadership
ML
Oracle Java
Spring Boot
API development
Apache Kafka
RabbitMQ
Kubernetes
Docker
Agile
Software development
Technical support
Computer science

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