Surgical Counseling Coordinator

POSITION SUMMARY

EVP Eyecare is a privately held, portfolio company of The Cortec Group. Based in Denver, Colorado, EVP owns and operates a super-regional network of eyecare practices and surgical centers that conduct business under premier brands in Colorado, Texas and Arizona. We believe that delivering on an outstanding patient experience starts with building an outstanding employee experience.

Our mission is to improve people's lives through better vision and outstanding patient experiences.

Our Surgical Counseling Coordinators are responsible for supporting the in-house Surgical Counselors by assisting with the cataract and LASIK surgery experience. Surgical Counseling Coordinators are responsible assisting the Surgical Counselors in taking our patients through the process of preparing for the surgical day by coordinating scheduling, gathering needed documentation for pre-certification, providing patient education and knowledge of insurance carrier.

ESSENTIAL DUTIES AND RESPONSIBILITIES

The essential functions include, but are not limited to the following:

• Answer patient calls
• Make outbound calls to patients who have requested additional information, want to make changes to, or are ready to schedule surgical procedure.
• Handle inbound calls from patients to confirm cost of surgical procedures, and schedule surgical procedures.
• Make outbound calls to patients to follow-up and reschedule patients who have missed surgical procedure appointments.
• Counsel and educate the patient about their upcoming surgery and lens options
• Set surgery dates, including all post-surgical/treatment appointments
• Send necessary paperwork to authorization specialist for eligibility, benefits and authorization
• Confirm pre-certification from insurance carriers received prior to procedure
• Discuss implant options and self-pay fees including financing options
• Collect fees for specialty lenses
• Collect co-insurance or co-pays when applicable
• Issue refunds for cancelled surgeries
• Send for Medical clearance as necessary
• Special projects or pop-up tasks as requested by Practice Leaders or Surgical Counselors

MINIMUM QUALIFICATIONS (KNOWLEDGE, SKILLS, AND ABILITIES)

• High school diploma or general education degree (GED).
• At least two years of work experience in a medical office setting.
• Prior Surgical Counseling experience preferred.
• Previous sales background is required.
• Knowledge of insurance carrier policies and procedures
• Use of kindness, empathy and patience when dealing with our patient population
• Attention to detail
• Comfortable with sales aspect of specialty lenses
• Ability to multi-task
• Ability to work as a team member
• Requires skills in operating computers, EHR, word processing software, fax machines and copier machines.
• Cooperates and effectively communicates with all staff members and physicians about patient matters.
• Word processing software, Microsoft Word.
• Bilingual in Spanish preferred
• Knowledge of basic eye care and hygienic methods and practices involving the treatment of the eye.
• Strong organizational and interpersonal skills including the ability to manage interactions with difficult people.
• Knowledge of medical terminology.
• Strong knowledge of pharmacy abbreviations

PHYSICAL DEMANDS AND WORK ENVIRONMENT

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the functions. While performing the duties of this position, the employee is regularly required to talk or hear. The employee frequently is required to use hands or fingers, handle or feel objects, tools, or controls. The employee is occasionally required to stand; walk; sit; and reach with hands and arms. The employee must occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this position include close vision, distance vision, and the ability to adjust focus. The noise level in the work environment is usually low to moderate.

NOTE

This job description in no way states or implies that these are the only duties to be performed by the employee(s) incumbent in this position. Employees will be required to follow any other job-related instructions and to perform any other job-related duties requested by any person authorized to give instructions or assignments. All duties and responsibilities are essential functions and requirements and are subject to possible modification to reasonably accommodate individuals with disabilities. To perform this job successfully, the incumbents will possess the skills, aptitudes, and abilities to perform each duty proficiently. Some requirements may exclude individuals who pose a direct threat or significant risk to the health or safety of themselves or others. The requirements listed in this document are the minimum levels of knowledge, skills, or abilities. This document does not create an employment contract, implied or otherwise, other than an "at will" relationship.