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Added 1 min ago
Senior Technical Community Manager
Modular
Remote, United States
…building cutting-edge, modular infrastructure that simplifies AI development and deployment. By rethinking the complexities of AI systems, we’re empowering everyone to unlock AI’s full…
Added 1 min ago
Senior Director of Development, College of Arts and Sciences
The Ohio State University
United States
If you are currently employed or enrolled as a student at The Ohio State University, please log in to Workday to use the internal application process.
Added 1 min ago
Information System Security Manager - ISSM
The Ohio State University
United States
The Information System Security Manager (ISSM) plays a key role in the execution and oversight of Ohio State University’s National Security Program cybersecurity compliance, ensuring system…
Added 3 mins ago
Development Manager - Cookie Cart
Default Brand
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Cookie Cart is seeking an experienced, results-driven Development Manager to lead philanthropic relationship development and grow contributed revenue.
Added 4 mins ago
Sr Operations Manager
Ryder Truck Rental, Inc. (Employer-Payroll)
United States
The Senior Operations Manager I manages the operations and personnel for approximately 400 equivalent truck units comprised of one or more locations. May have Operations Managers,…
Added 4 mins ago
Sr Service Manager
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United States
The Senior Manager Operations II manages the operations and personnel for approximately 601+ equivalent truck units comprised of one or more locations. May have Operations Managers,…
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Sr Service Manager - Fleet Services
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Retail Key Holder
Skechers USA Retail, LLC
Allen, TX
- $16.39 to $17.39 USD / hour
…innovation is at the core of everything we do, driving the development of stylish, high-quality products at a great value. From our diverse footwear collections to our expanding range of…
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Retail Key Holder
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Retail Assistant Store Manager
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- $17.31 to $19 USD / hour
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Retail Assistant Store Manager
Skechers USA Retail, LLC
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- $19.7 to $20.9 USD / hour
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Added 6 mins ago
Store Director
Albertsons Companies
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…that anyone having difficulty doing will inform their District Manager and/or Human Resources so that additional training can be…
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HOA Architectural Control Committee Coordinator - ACC - Data Entry & Administrator (Entry Level position)
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- $15 USD / hour
Inhouse education, including continued personal development, to expand your knowledge and personal brand
Added 6 mins ago
CC
Marketing Manager/Web Developer
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East Syracuse, NY · Clifton Park, NY · Glens Falls, NY · Utica, NY
- $80,000 to $85,000 USD / year
The Marketing Manager / Web Developer is a key member of CCANY’s Marketing and Information Technology teams, combining digital marketing management with hands-on ownership of the WordPress…
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Shift Supervisor - Full Time
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- $16.5 USD / hour
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Sullivan's Foods is hiring for a Dairy Department Manager to join our team!
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Case Manager, (RN, OT, PT, SLP)
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…well-being so you can provide exceptional care to others. As a Case Manager joining our team, you’re embracing a vital mission dedicated to making communities healthier ®. Join us on this…
Added 8 mins ago
Head of Product, Angling
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Nuclear Safety Analyst
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Single Barrel National Accounts Regional Marketing Manager
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Added 9 mins ago
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Assistant Program Manager - BASE
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- $20.25 to $32.28 USD / hour
Please complete this application using your full legal name as it appears on your government issued forms of identification when you have time to go from start to finish. Application…
Added 9 mins ago
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Assistant Program Manager - BASE
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Please complete this application using your full legal name as it appears on your government issued forms of identification when you have time to go from start to finish. Application…
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Assistant Maintenance Manager
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Energy Solutions Lead Project Manager
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- $68,970 to $80,000 USD / year
Are you an experienced Project Manager who enjoys leading teams, solving complex challenges, and improving how projects get done? CHP is looking for a Lead Project Manager to help deliver…
Added 10 mins ago
Project / Program Manager, WW BPR - Special Projects
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Proficient knowledge of the systems implementation and development life cycles.

EVERSANA

Implementation Manager

Memphis, TN, United States

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Job details

Posting language: English
Posted: Nov 4, 2026

Original job description

Company Description At EVERSANA, we are proud to be certified as a Great Place to Work across the globe. We’re fueled by our vision to create a healthier world. How? Our global team of more than 7,000 employees is committed to creating and delivering next-generation commercialization services to the life sciences industry. We are grounded in our cultural beliefs and serve more than 650 clients ranging from innovative biotech start-ups to established pharmaceutical companies. Our products, services and solutions help bring innovative therapies to market and support the patients who depend on them. Our jobs, skills and talents are unique, but together we make an impact every day. Join us! Across our growing organization, we embrace diversity in backgrounds and experiences. Improving patient lives around the world is a priority, and we need people from all backgrounds and swaths of life to help build the future of the healthcare and the life sciences industry. We believe our people make all the difference in cultivating an inclusive culture that embraces our cultural beliefs. We are deliberate and self-reflective about the kind of team and culture we are building. We look for team members that are not only strong in their own aptitudes but also who care deeply about EVERSANA, our people, clients and most importantly, the patients we serve. We are EVERSANA.

Job Description

THE POSITION:

The Implementation Manager is responsible for leading new product launches and supporting new client implementations. This role serves as the primary point of contact and subject-matter expert throughout the new product launch management for client, implementation lifecycle, coordinating cross-functional teams, managing timelines and risks, maintaining required documentation, and communicating progress to internal and external stakeholders. Occasional work outside standard business hours may be required to support critical new product introduction and implementation of milestones, or issue resolution.

CRITICAL RESPONSIBILITIES:

Deliver successful client product launches resulting in streamlined processes and faster revenue recognition (for the client and EVERSANA).
Set up products in applicable business systems.
Excellent project management skills with strong communication skills.
Manage new client implementations and departures as requested.

ESSENTIAL DUTIES & RESPONSIBILITIES:

Implementation & Project Management
Develop and maintain new product launch timelines, milestones, dependencies, and status reports in support of the Client Success Team.
Manage multiple concurrent product launches with competing priorities and deadlines.
Provide superior support internally and externally and manage client expectations related to new product set up and coordination of new product launches.
Identify, document, escalate, and resolve project risks, issues, and scope changes.
Meet with internal and external customers as needed to resolve issues or questions in a timely manner to ensure launches stay on target.
Monitor launch performance and coordinate corrective actions up to the launch day of a product.
Lead new client implementations, departures and new service offerings (as needed).
Provide temporary, defined client coverage during planned absences or vacancies, including issues of coordination and continuity of critical communications.
Operational Readiness & Documentation
Work effectively in all applicable systems and standardized systems/processes to set up products.
Complete all necessary project management documentation, work plans and communications.
Maintain accurate records in approved project management, reporting, and document-management systems.
Complete requests/tasks as assigned by department team members.
Resolve client inquiries/requests/issues in a timely fashion that are part of launches, implementations and/or departures.
Cross-functional Influence
Champion cross-enterprise collaboration and communication resulting in more efficient and effective delivery.
Manage with a sense of urgency and availability as the client advocate for new product launches.
Maintain a high-level adherence to department and company processes resulting in high-quality client experience and satisfaction.
Assist in client account management for a limited number of current clients
Lead cross-functional teams as required and facilitate team meetings.
Demonstrate a passion and desire for excellence within the position, department, and company.

TRAVEL:

Expected to travel 10% of the time (EVERSANA facilities and/or client sites).

The above list reflects the general details necessary to describe the principle and essential functions of the position and shall not be construed as the only duties that may be assigned for the position. An individual in this position must be able to successfully perform the essential duties and responsibilities listed above. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this position.

Qualifications

MINIMUM qualifications:

The requirements listed below are representative of the experience, education, knowledge, skill, and/or abilities required.

Proficiency with Microsoft Excel, Word, PowerPoint, Outlook, Teams, and project-tracking tools. The ability to learn and become proficient in company software packages.
An undergraduate degree in business administration, Project Management, Supply Chain, Healthcare Administration, education, or related field is preferred. Two or more years of customer service, account management, implementation, or project coordination experience are preferred.
Strong written, verbal and interpersonal communication skills are critical to this position.
Must be a good listener and able to respond to clients in a professional manner.
The ability to work independently as well as working with management on key client issues.
Excellent organizational skills and project management skills with the ability to: perform detail-oriented work accurately, handle several assignments simultaneously, maintain confidential information, and produce reports in a timely manner.
Strong interpersonal skills; fair, approachable, energetic, client-focused, and able to foster a positive work environment.

Preferred qualifications:

Previous Project Management experience is strongly preferred.
Experience in pharmaceutical commercialization, healthcare distribution, third-party logistics, or another regulated environment.

PHYSICAL AND MENTAL DEMANDS:

Ability to write reports and business correspondence. Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public .
Ability to define problems, collect data, establish facts, and draw valid conclusions. Ability to interpret an extensive variety of technical instructions in mathematical or diagram form and deal with several abstract and concrete variables
The position deals extensively with unplanned events and problems requiring effective reasoning and problem-solving skills.
The position requires a computer at least 90% of the time; primarily using basic software such as Microsoft Office and various internal business applications and reporting systems.

The mental and physical requirements described here are representative of those that must be met by an individual to successfully perform the essential functions of this position.

Working ENVIRONMENT:

The work environment characteristics described here are representative of those individual encounters while performing the essential functions of this position.

The position spends at least 90% of the time in an office, and some time will be required in the distribution center (on the floor).

Additional Information

OUR CULTURAL BELIEFS:

Patient Minded I act with the patient’s best interest in mind. Client Delight I own every client experience and its impact on results. Take Action I am empowered and empower others to act now. Grow Talent I own my development and invest in the development of others. Win Together I passionately connect with anyone, anywhere, anytime to achieve results. Communication Matters I speak up to create transparent, thoughtful and timely dialogue. Embrace Diversity I create an environment of awareness and respect. Always Innovate I am bold and creative in everything I do.

Our team is aware of recent fraudulent job offers in the market, misrepresenting EVERSANA. Recruitment fraud is a sophisticated scam commonly perpetrated through online services using fake websites, unsolicited e-mails, or even text messages claiming to be a legitimate company. Some of these scams request personal information and even payment for training or job application fees. Please know EVERSANA would never require personal information nor payment of any kind during the employment process. We respect the personal rights of all candidates looking to explore careers at EVERSANA. EVERSANA is committed to providing competitive salaries and benefits for all employees. If this job posting includes a base salary range, it represents the low and high end of the salary range for this position and is not applicable to locations outside of the U.S. Compensation will be determined based on relevant experience, other job-related qualifications/skills, and geographic location (to account for comparative cost of living). This role is eligible for hire in select U.S. locations based on business and operational considerations. For a full list of locations, visit eversana.com/careers. More information about EVERSANA’s benefits package can be found at eversana.com/careers. EVERSANA reserves the right to modify this base salary range and benefits at any time. From EVERSANA’s inception, Diversity, Equity & Inclusion have always been key to our success. We are an Equal Opportunity Employer, and our employees are people with different strengths, experiences, and backgrounds who share a passion for improving the lives of patients and leading innovation within the healthcare industry. Diversity not only includes race and gender identity, but also age, disability status, veteran status, sexual orientation, religion, and many other parts of one’s identity. All of our employees’ points of view are key to our success, and inclusion is everyone's responsibility. Consistent with the Americans with Disabilities Act (ADA) and applicable state and local laws, it is the policy of EVERSANA to provide reasonable accommodation when requested by a qualified applicant or candidate with a disability, unless such accommodation would cause an undue hardship for EVERSANA. The policy regarding requests for reasonable accommodations applies to all aspects of the hiring process. If reasonable accommodation is needed to participate in the interview and hiring process, please contact us at applicantsupport@eversana.com. Follow us on LinkedIn | Twitter

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More about this job

Skills

Documentation
Project management
Communication skills
Reporting
Document management
Collaboration
Microsoft Excel
Microsoft Word
Microsoft PowerPoint
Microsoft Outlook
Microsoft Teams
Supply chain management
Customer service
Work independently
Organizational skills
Interpersonal skills
Logistics
Write work-related reports
Gather data
Problem solving
Microsoft Office

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