Jobs in the United States

25+ jobs

Group jobs by employerEmail me new jobs Save this search

Added 2 mins ago
TP
Lead Software Engineer – Anaplan Financial Planning
The Planet Group
Weston,, FL
- $85 to $88.13 USD / hour
Job Title: Lead Software Engineer - Anaplan Financial Planning
Added 2 mins ago
Senior Security Design Engineer
RAE Security
Houston, TX
A Senior Security Design Engineer will design, implement, and maintain systems that protect facilities, assets, and personnel, such as card access control, surveillance (CCTV), and…
Added 2 mins ago
Sr. DevOps Engineer
Mclane
Temple, TX
The Senior DevOps Engineer is responsible for designing, implementing, automating, and supporting enterprise integration and DevOps capabilities that enable secure, scalable, and reliable…
Added 3 mins ago
Senior Lead Software Engineer - Blockchain, Java, Micro Services
JPMC page
Jersey City, NJ
As a Sr. Lead Software Engineer at JPMorgan Chase within the Commercial & Investment Bank - Payments Technology, Core Blockchain Team, you are an integral part of an agile team that works…
Added 5 mins ago
Payload Accommodations Avionics Mission Integration Engineer 2
United Launch Alliance
Centennial, CO
This is an opportunity to join the ULA Payload Accommodations team as an electrical mission integration engineer. In this engineering position you will manage the electrical scope for…
Added 5 mins ago
CM
Senior Site Reliability Engineer
Centene Management Company LLC
Remote, United States
- $87,000 to $161,300 USD / year
…optimum platform infrastructure performance, reliability, and security using SRE practices, observability tools, manual and automated procedures, documentation, people and processes and…
Added 6 mins ago
Entry-level Missile Modeling and Simulation Engineer
Torch Technologies, Inc.
Huntsville, AL
Must possess an active Secret security clearance or be able to obtain one
Added 6 mins ago
AI Architect
Monster Energy
Corona, CA
…Define the reference architecture, integration standards, and security patterns that govern how AI agents reach enterprise data and tools through the Model Context Protocol (MCP),…
Added 7 mins ago
Senior Cybersecurity Engineer – Vulnerability Management & SIEM
Xcel Engineering
Oak Ridge, TN
We are seeking a highly skilled and experienced Senior Cybersecurity Engineer - Vulnerability & Security Monitoring to support enterprise cybersecurity operations across complex,…
Added 8 mins ago
DevOps Engineer-TS/SCI with Poly
CACI, INC.-FEDERAL
Linthicum, MD
As part of the Secure the Enterprise initiative, develop capabilities to shift from the current manual system security evaluation and authorization process to a new model that emphasizes…
Added 8 mins ago
Solutions Engineer
EnerKnol
New York, NY
You must have:
Added 9 mins ago
Senior ASIC Validation Software Engineer (Hybrid)
Cisco Systems, Inc.
San Jose, CA
We are a highly specialized ASIC team with experts in all aspects of advanced IC package design and heterogeneous system integration. Our substrates use the latest 2.5D fanout technologies…
Added 9 mins ago
Safety Engineering Technical Leader (Hybrid)
Cisco Systems, Inc.
San Jose, CA
…silicon, optics, power, signal integrity, thermal design, and system performance. Partnering with ASIC and software teams, we take ideas from design to deployment. Join us to invent the…
Added 11 mins ago
Senior Mechanical Engineer, Anduril Expeditionary Systems
Anduril Industries
Costa Mesa, CA
…of systems is powered by Lattice OS, an AI-powered operating system that turns thousands of data streams into a realtime, 3D command and control center. As the world enters an era of…
Added 11 mins ago
Senior Machine Learning Engineer (Applied Intelligence)
Anduril Industries
Santa Ana, CA
…of systems is powered by Lattice OS, an AI-powered operating system that turns thousands of data streams into a realtime, 3D command and control center. As the world enters an era of…
Added 11 mins ago
Mechanical Engineer, Anduril Expeditionary Systems
Anduril Industries
Costa Mesa, CA
…of systems is powered by Lattice OS, an AI-powered operating system that turns thousands of data streams into a realtime, 3D command and control center. As the world enters an era of…
Added 12 mins ago
UG
Senior Data Engineer
UnitedHealth Group
Eden Prairie, MN
- $91,700 to $163,700 USD / year
At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone–of every race, gender, sexuality, age,…
Added 13 mins ago
Elastic Observability Engineer
Purpose Financial
Greenville, SC
Purpose Financial is looking for a talented, result-oriented, and innovative Elastic Observability Engineer to join the team!
Added 13 mins ago
GL
Senior Specialist, Commercial Quality Systems
Galderma Laboratories, LP
United States
- $84,800 to $106,000 USD / year
In addition, the role supports Quality Management System (QMS) processes, supplier quality activities, product complaint investigations, audit readiness, and continuous improvement…
Added 15 mins ago
Sr or Lead zOS Mainframe Systems Engineer
System One
Reston, VA
Seeking a senior or lead mainframe z/OS Systems Engineer to support the mainframe platform and environments and help in the maintenance, transformation, and modernization of the FEPOC…
Added 16 mins ago
Senior CyberArk PAM Engineer
System One
Knoxville, TN
Work closely with infrastructure, security, and compliance teams to strengthen the organization's identity governance posture, automate operational workflows, and support the ongoing health…
Added 16 mins ago
Lead Systems Engineer - Solid Rocket Motors (SRM)
X-Bow Systems
Huntsville, AL
Job Description – Lead Systems Engineer (Systems Engineer IV/V) Location: Variable (Huntsville, AL / Luling, TX Preferred; remote supported in select states)
Added 20 mins ago
ServiceNow Platform Engineer
LIGHTFEATHER IO LLC
Washington, DC · Alexandria, VA
LightFeather is seeking a ServiceNow Platform Engineer to own a new ServiceNow environment for a federal program. This position offers the opportunity to build an environment from the…
Added 20 mins ago
LI
Oracle Cloud Infrastructure Engineer
LIGHTFEATHER IO LLC
Washington, DC · Alexandria, VA
- $160,000 to $180,000 USD / year
This is a Full-Time, Hybrid Position requiring four days onsite and one remote day per week · Clearance Requirement: Candidates must possess an active Secret clearance and be eligible to obtain and maintain a Top Secret clearance
Added 20 mins ago
GCP Cloud/DevOps Engineer
LIGHTFEATHER IO LLC
Washington, DC · Alexandria, VA
LightFeather is seeking a GCP Cloud/DevOps Engineer who will play a critical role in designing, implementing, and maintaining cloud infrastructure solutions within Google Cloud Platform…

EVERSANA

Conversational AI Engineer

Remote, United States

$100,000 to $125,000 USD / year

Apply on jobs.smartrecruiters.com About employer

Applications open in a new tab.

Job details

Pay: $100,000 to $125,000 USD / year
Experience: 3–5 years of experience developing or supporting conversational AI, chatbots, or virtual assistant solutions.
Working hours: 40 hours per week
Posting language: English
Posted: Nov 10, 2026

Original job description

Company Description At EVERSANA, we are proud to be certified as a Great Place to Work across the globe. We’re fueled by our vision to create a healthier world. How? Our global team of more than 7,000 employees is committed to creating and delivering next-generation commercialization services to the life sciences industry. We are grounded in our cultural beliefs and serve more than 650 clients ranging from innovative biotech start-ups to established pharmaceutical companies. Our products, services and solutions help bring innovative therapies to market and support the patients who depend on them. Our jobs, skills and talents are unique, but together we make an impact every day. Join us! Across our growing organization, we embrace diversity in backgrounds and experiences. Improving patient lives around the world is a priority, and we need people from all backgrounds and swaths of life to help build the future of the healthcare and the life sciences industry. We believe our people make all the difference in cultivating an inclusive culture that embraces our cultural beliefs. We are deliberate and self-reflective about the kind of team and culture we are building. We look for team members that are not only strong in their own aptitudes but also who care deeply about EVERSANA, our people, clients and most importantly, the patients we serve. We are EVERSANA.

Job Description

THE POSITION:

The Conversational AI Engineer is responsible for designing, building, and supporting intelligent virtual agents using NICE Cognigy, with a focus on digital chat and conversational experiences. This role partners with business, IT, and experience design teams to create scalable, reliable chatbot and virtual assistant solutions that deflect contacts, streamline customer journeys, and integrate seamlessly with the broader contact center ecosystem. Experience with the Cognigy conversational AI platform is highly desirable to support advanced NLU, dialog orchestration, and enterprise‑grade automation use cases.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

Our employees are tasked with delivering excellent business results through the efforts of their teams. These results are achieved by:

Analyze business requirements and understand conversation flows, including flow diagrams, dialog logic, and acceptance criteria.
Design, build, test, and maintain NICE virtual agents, with a primary focus on digital chat and self‑service use cases.
Develop and manage conversation flows, intents, entities, dialog logic, and handoff scenarios to live agents across voice and digital channels.
Configure and tune natural language understanding (NLU) models to improve intent recognition, accuracy, and customer experience.
Implement and maintain integrations between Cognigy and backend systems, including CRM, knowledge bases, APIs, and automation services.
Support human handoff and omnichannel continuity, ensuring context is preserved when escalating from bot to live agent.
Monitor and optimize bot performance using analytics, transcripts, and interaction data to improve containment and task completion.
Manage releases across Dev/QA/UAT/Prod using snapshots/packages, version control, release notes, and rollback plans; support UAT, go-live, and post-deployment monitoring
Troubleshoot and resolve production issues related to bot behavior, NLU accuracy, integrations, and platform performance.
Maintain detailed technical documentation for conversation designs, configurations, and integrations.
Ensure all conversational AI solutions comply with security, privacy, accessibility, and compliance standards.
All other duties as assigned

It is the policy of EVERSANA to provide reasonable accommodation when requested by an employee with a disability, unless such accommodation would cause an undue hardship for EVERSANA. If reasonable accommodation is needed to perform the essential functions of your job position, please contact Human Resources.

EXPECTATIONS OF THE JOB:

Collaborate closely with Business Analysts, CX designers, product owners, and stakeholders during discovery and design workshops.
Participate in design reviews, backlog refinement, and release planning for virtual agent initiatives.
Communicate clearly with technical and non‑technical partners regarding bot capabilities, limitations, and release readiness.
Follow established change management, testing, and documentation standards for all chatbot deployments.
Stay current on advancements in conversational AI, NLU, generative AI, and chatbot design best practices.
Support production releases and provide after‑hours support as needed for critical issues.
Contribute to continuous improvement by identifying opportunities to expand self‑service and automation use cases.

Travel: N/A (or limited travel as needed for workshops, vendor sessions, or team meetings) Hours: 40 hours per week, Monday–Friday; occasional after‑hours support may be required for major releases or critical production issues The above list reflects the general details necessary to describe the expectations of the position and shall not be construed as the only expectations that may be assigned for the position.

Qualifications

MINIMUM KNOWLEDGE, SKILLS AND ABILITIES:

The requirements below are representative of the experience, education, knowledge, skills, and abilities required to perform this job effectively. Education

Bachelor’s degree in Information Technology, Computer Science, Engineering, or a related field, or equivalent practical experience.

Experience and/or Training

3–5 years of experience developing or supporting conversational AI, chatbots, or virtual assistant solutions.
Hands‑on experience building chatbots using NICE Cognigy or comparable virtual agent platforms.
Strong understanding of conversational design, NLU concepts, intent modeling, and dialog management.
Experience integrating chatbots with enterprise systems using APIs and web services.
Experience supporting solutions in a production, enterprise IT environment.

Technology / Equipment

Experience with chatbot development tools, NLU platforms, and analytics dashboards.
Familiarity with REST APIs, JSON payloads, and system integrations.
Experience using ticketing, backlog, and documentation tools (e.g., Jira, Confluence, ServiceNow).

PREFERRED QUALIFICATIONS:

The qualifications below are preferred and may be used to distinguish top candidates. Education

Bachelor’s degree in a technical or analytical discipline.
Advanced coursework or training in systems analysis, product management, or customer experience technologies.

Experience and/or Training

Hands‑on experience with the Cognigy conversational AI platform.
Experience supporting voice and digital virtual agents, including omnichannel handoff.
Experience tuning NLU models using real interaction data and transcripts.
Experience in large‑scale or regulated contact center environments.
Familiarity with AI‑assisted agent tools and downstream analytics..

Licenses/Certificates preferred:

NICE Cognigy certifications.
NiCE platform training or certification.
Agile, SAFe, or product delivery certifications.

Technology / Equipment

Exposure to advanced NLU, LLM‑based conversational enhancements, or generative AI use cases.
Experience analyzing bot performance metrics and interaction outcomes.
Familiarity with security, privacy, and compliance considerations for customer interaction data.

PHYSICAL/MENTAL DEMANDS AND WORKING ENVIRONMENT:

The physical and mental requirements along with the work environment characteristics described here are representative of those an individual encounters while performing the essential functions of this position. Office: While performing the essential functions of this job the employee is frequently required to reach, grasp, stand and/or sit for long periods of time (up to 90% of the shift), walk, talk and hear; occasionally required to lift and/or move up to 25 pounds. The noise level in the work environment is usually moderately quiet, with frequent interruptions and multiple demands. Additional Information

OUR CULTURAL BELIEFS:

Patient Minded I act with the patient’s best interest in mind. Client Delight I own every client experience and its impact on results. Take Action I am empowered and hold myself accountable. Embrace Diversity I create an environment of awareness and respect. Grow Talent I own my development and invest in the development of others. Win Together I passionately connect with anyone, anywhere, anytime to achieve results. Communication Matters I speak up to create transparent, thoughtful, and timely dialogue. Always Innovate I am bold and creative in everything I do. All your information will be kept confidential according to EEO guidelines.

Our team is aware of recent fraudulent job offers in the market, misrepresenting EVERSANA. Recruitment fraud is a sophisticated scam commonly perpetrated through online services using fake websites, unsolicited e-mails, or even text messages claiming to be a legitimate company. Some of these scams request personal information and even payment for training or job application fees. Please know EVERSANA would never require personal information nor payment of any kind during the employment process. We respect the personal rights of all candidates looking to explore careers at EVERSANA. EVERSANA is committed to providing competitive salaries and benefits for all employees. If this job posting includes a base salary range, it represents the low and high end of the salary range for this position and is not applicable to locations outside of the U.S. Compensation will be determined based on relevant experience, other job-related qualifications/skills, and geographic location (to account for comparative cost of living). This role is eligible for hire in select U.S. locations based on business and operational considerations. For a full list of locations, visit eversana.com/careers. More information about EVERSANA’s benefits package can be found at eversana.com/careers. EVERSANA reserves the right to modify this base salary range and benefits at any time. From EVERSANA’s inception, Diversity, Equity & Inclusion have always been key to our success. We are an Equal Opportunity Employer, and our employees are people with different strengths, experiences, and backgrounds who share a passion for improving the lives of patients and leading innovation within the healthcare industry. Diversity not only includes race and gender identity, but also age, disability status, veteran status, sexual orientation, religion, and many other parts of one’s identity. All of our employees’ points of view are key to our success, and inclusion is everyone's responsibility. Consistent with the Americans with Disabilities Act (ADA) and applicable state and local laws, it is the policy of EVERSANA to provide reasonable accommodation when requested by a qualified applicant or candidate with a disability, unless such accommodation would cause an undue hardship for EVERSANA. The policy regarding requests for reasonable accommodations applies to all aspects of the hiring process. If reasonable accommodation is needed to participate in the interview and hiring process, please contact us at applicantsupport@eversana.com. Follow us on LinkedIn | Twitter

Apply on jobs.smartrecruiters.com About employer

More about this job

Skills

Chatbot
Thomson Dialog
Customer experience
Troubleshoot
Documentation
Change management
Process improvement
Computer technology
Computer science
API development
Jira
Atlassian Confluence
ServiceNow
Tolerate sitting for long periods
Communication skills

Report this job

Work requirements

Jobs in the United States