Culinary Concierge

About Evermore

Shape the Next Generation of Vacations! Evermore resort redefining what it means to vacation together. Just steps from Walt Disney World®, Evermore spans 1,100 acres and offers a one-of-a-kind blend of spacious, upscale vacation homes, flats, and villas alongside the luxurious Conrad hotel.

Our team members are true trailblazers, reimagining the vacation experience for every guest. Here, guests create their own adventure - enjoying the best of both worlds: the comfort and privacy of multigenerational space, paired with the amenities and service of a world-class resort. Our eight-acre Evermore Bay, two championship golf courses, water sports facilities, pickleball courts, event spaces, and dining venues round out Evermore's luxurious, sophisticated offerings.

Key Responsibilities:

• Act as a resort food and beverage concierge with knowledge of all offerings including those located at Conrad Orlando
• Maintain a comprehensive understanding of the resort restaurant menus, including seasonal offerings and specials, ingredients and preparation methods
• Proactively engage with guests to understand their dining preferences, allergies, dietary restrictions, and special occasions
• Be familiar with our six-step allergy procedure as well as the big nine allergens as they relate to our menu items
• Collaborate with the culinary team to accommodate special requests, dietary restrictions, create custom dishes or modify menu items to meet individual guest needs
• Coordinate and book in home dining experiences
• Assist with restaurant reservations property wide
• Communicate with delivery drivers and culinary team to ensure seamless execution and delivery of orders
• Verify accuracy of order by matching guest check or order form with the items prior to delivery
• Provide excellent guest service during deliveries, including friendly interaction and timely responses to inquiries
• Follow proper telephone and digital greeting etiquette
• Handle guest concerns or questions professionally and promptly, or escalate them to the manager on duty, as needed
• Organize and maintain accurate delivery logs, including delivery times, order information, and any issues encountered during deliveries
• Ensure all required paperwork is organized and completed accurately and promptly
• Comply with all company policies and procedures, including dress code and vehicle use policies

Education, Skills and Experience

• Experienced in standard industry computer systems (POS, work order systems, inventory, etc.).
• Two years of experience in a similar role, hospitality and catering experience preferred.
• Knowledge of Orlando dining scene to offer expertise with personalizing on-site experiences.
• Excellent communication and interpersonal skills; ability to interact with a wide range of people.
• Outstanding organizational and problem-solving skills.
• Ability to adapt and multi-task in a fast-paced environment
• Ability to handle guest requests with grace and professionalism.
• Strong written and verbal communication skills.
• Proven organizational and time management skills.
• Strong punctuality and dependability.
• Obtain food, alcohol, and safety certifications under FL requirements.

Physical Requirements

• Able to safely lift, pull and push up to 25 pounds.
• Able to stand, walk, stoop, kneel, bend, and reach.
• Subject to environmental conditions, work activities can occur inside and outside.

Evermore Culture

At Evermore, our purpose is Togetherness, and our vision is to make a more together world possible.

Through relational wellness, we cultivate an inclusive, people-first culture where collaboration, trust, and respect empower every Team Member to thrive. Our Values guide how we think, make decisions, and show up for our guests, one another, and the moments that matter most. We are committed to acting with integrity, striving for the extraordinary, and recognizing that our greatest success comes when we succeed together.

We offer our Team Members competitive pay, along with a range of benefits including FREE Life Insurance, FREE Short-Term Disability, FREE Long-Term Disability. Additionally, we provide affordable health benefits, including Medical, Dental, and Vision coverage for your dependents. Furthermore, we offer a 401K with employer match, a robust paid time off policy, parental and grandparent leave, as well as family and pet bereavement leave. We also have unique policies in support of our team and significant relationships in their lives.

EOE/M/F/D/V