Archived listing. The details below describe a past opening.
Customer Service Representative
Customer Service Representative Overview:
The Customer Service Representative will have excellent communication skills, a passion for helping others, and the ability to handle various customer inquiries professionally and efficiently. As a Customer Service Representative, you will be our customer's first point of contact, providing exceptional service and support.
Schedule:
7am-5pm 4-day work week with rotating day off (M-F only).
Pay:
$18-$23/hr (depending on experience) Bi weekly pay
Customer Service Representative Responsibilities:
- Process customer orders, returns, and exchanges accurately and efficiently.
- Respond to customer inquiries via phone, email, and fax promptly and professionally.
- Assist customers with product information, order status, returns, and other service-related inquiries.
- Address and resolve customer complaints and issues promptly.
- Ensure a positive customer experience.
- Escalate complex or unresolved issues to the appropriate department or manager.
- Verify customer information and ensure all transactions are completed correctly.
- Maintain accurate records of customer interactions, transactions, and feedback.
- Stay informed about company products, services, and promotions to assist customers effectively.
- Provide customers with detailed and accurate product information and recommendations.
- Work closely with other team members and departments to ensure a seamless customer experience.
- Participate in team meetings and training sessions to continuously improve customer service skills.
- Assist with bi-annual plant inventories.
- Perform other duties as assigned.
Customer Service Representative Qualifications:
- Excellent verbal and written communication skills.
- Strong problem-solving and conflict-resolution abilities.
- Proficiency in using customer service software and Microsoft Office Suite.
- Ability to multitask, prioritize, and manage time effectively with a strong sense of urgency.
- Positive attitude and a solid commitment to providing exceptional customer service.
- Ability to work under pressure and meet tight deadlines.
Benefits:
Competitive Salary Vision insurance Dental insurance 401(k) matching Health insurance Paid time off
Job Location: Bridgton, Maine
Join Everlast Roofing to lead our team in top-quality manufacturing.